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Premier Inn London Hayes, Heathrow (North A4020) hotel
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      Reviews (523)
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      All reviewsbeefeater next doorretail parkbeefeater restaurantno liftgrapes pubwembley stadiummain roadair conbreakfast staffthorpe parkfamily roomlondon areastayed for nightssingle bedgood nights sleepcomfortable roomcomfortable stay
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      307 - 312 of 522 reviews
      Reviewed 30 May 2014 via mobile

      My husband and I and our two children stayed here for 3 nights whilst visiting London and I doubt we could have found a better hotel. Modern, spacious and clean family room. We had an issue with the bed on the first night, it appeared to slant down at one side and my husband was up half the night trying to keep himself from sliding out! The next morning, I mentioned it to the receptionist who was just brilliant! (I hate complaining or making a fuss!) But she was truly fantastic. She assured us that an engineer would be sent up to have a look at the bed, and then also informed us that another family room had just become available. So she organised our things to be moved just across the hall into the new room for when we returned from our day exploring. And because of the Goodnight Guarantee, we were refunded for that night too. I simply cannot fault this place. Added bonus of free parking too! The breakfast and evening meals in The Grapes were lovely, plenty of choice and reasonably priced. Kids ate free at breakfast. There is also a handy retail park just across the road with a sainsbury and McDonald's etc. A taxi up to the train station was £5, but there is also a bus if you prefer. Or about a 20 minute walk. Really easy on the tube into the city and we had some fab days. We would definitely return here. Outstanding customer service. Well done guys :-)

      Stayed: May 2014, travelled with family
      1  Thank b24butterfly
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      Reviewed 29 May 2014

      We've stopped here a couple of times and would really recommend this to ANYONE wanting to stay in London. The 140 bus takes you to either Northolt Tube Station or Hayes Train Station in just a few minutes where you can get into London really easy. Perfect to keep the cost down when visiting the Capital.

      • Stayed: August 2013, travelled with family
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      1  Thank sprockerlicious
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      Reviewed 29 May 2014

      A wonderful stay at Premier Inn A lovely room and the most comfortable bed to sleep in. Also it was closer to where we wanted to be. Reception was very friendly and informative. I will definately book again.

      • Stayed: May 2014, travelled with family
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      Thank Cle050
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      Reviewed 28 May 2014

      This Hotel was outstanding,it commenced with a terrific warm welcome. This relaxed us, because no questions were needed, we had a superb Lady would guided us through, and gave us a great start to a super stay.The room was not only clean it was immaculate. Compared with many other Hotels, it was outstanding,We booked ahead and paid £29 for a room that would cost £100+ anywhere else. We cannot get over the value.Premier seem to be trying to improve the almost unimprovable. This may sound over the top, but just stay and find out.

      • Stayed: May 2014, travelled as a couple
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      Thank 186220Peter
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
      Reviewed 28 May 2014

      very lovely staff very clean room nice beefeater on site easy access to inner london shops just across the road good parking extra teas n coffees on request and the edition of a garunteed good night sleep what more could u ask for!

      • Stayed: April 2014, travelled with family
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      Thank Kerry T
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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