Stayed overnight after taking daughters to see One Direction at Wembley Stadium.
On arrival,room not ready,even though it was passed check in time.
The main problem was the following morning at breakfast. Even though hotel was full of families who went to concert,only one member of staff was on shift in the restaurant .
Nearly 2hr wait for breakfast,people leaving without eating,dirty plates everywhere,buffet table empty,no milk,juices etc.
The member of staff on shift deserves pay rise as she tried her hardest under a constant barrage of abuse from irate customers.
Complained at reception to duty manager who came across as she couldn't have cared less and told us to wait until we received the company survey to complain!!!!!
- Official Description (provided by the hotel):
- Twenty minutes from the airport and handy for heading to up to RAF Northolt or over to Wembley ... more less
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- Also Known As:
- Premier Inn Hayes Heathrow Hotel Hayes
- Premier Inn London Hayes, Heathrow Hotel Greater London