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All reviewsthe club loungeindian restauranttwo double bedsirish barhealth clubmain restaurantcar parkhoppa busgood sizemini barroom was largean upgradebusy hotelstayed here for one nightdays parkinglong flightbooked this hotel
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Reviewed 29 April 2014

My husband & I stayed here for 3 nights and were checked in on Friday 25th April by the very lovely, friendly & pleasant Nina. Our room on the first floor was excellent and housekeeping did a great job, especially the young girl who cleaned the room on Sat 26th...superb job with fluffy towels and our room looking spotlessly clean. Breakfast was excellent with a great varied choice of cereals, fruits, yogurts, breads as well as a fully cooked breakfast served buffet style. Every member of staff we encountered at this hotel was friendly, welcoming and professional. We both agreed we will definitely stay nowhere else but here when we are next in the area of London Heathrow/Windsor. The hotel is spotlessly clean in all areas....both public & the bedrooms. Management are to be highly commended because there has been a vast improvement in this hotel since we last stayed here several years ago & they have turned it around with the emphasis now on providing superb customer service & we were extremely impressed. Well done Mr Martin Vann....you are to be applauded for having turned a hotel where staff made you feel unimportant & just another number into a place where you really feel you & your experience really do matter. We were checked out by the lovely Anna & our final impression of this establishment is that they really do care here & want you to have had as good a stay here as possible. Well done to all concerned and keep up the good work. We will DEFINITELY be back..and a lot sooner this time. I simply cannot recommend this hotel highly enough & you won't go wrong if you stay here. CONGRATULATIONS & WELL DONE Crowne Plaza Heathrow!

  • Stayed: April 2014, travelled as a couple
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Thank gottaluvflying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 4 May 2014

Dear Gottaluvflying,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed our hotel and offerings, specially the friendliness of our staff, Nina and Anna. Your comments will be shared with all departments and the staff will be recognised for their great service.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Used this hotel twice now for the car park and sleep over package; this time we flopped on our return from overseas, and when we came to book in, the lovely receptionist, took one look at me and suggested we needed a quiet room, and promptly found a room on the fourth floor for us. We used the swimming pool to relax, (no children after 8pm), then took ourselves up to our room.
The room was quiet, and the following morning we breakfasted. This was great, with a huge choice of everything you desired, including a pot of coffee and a pot of tea, as opposed to a cup of each from a 'stewed urn'. This hotel cannot be underestimated and has all the right touches in all the right places for people either coming home or going away.

Room Tip: It can get very busy with people in and out around 6pm, but be patient.
  • Stayed: April 2014, travelled as a couple
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1  Thank worker033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 4 May 2014

Dear Worker0333,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed our hotel and offerings, specially the friendliness of our staff.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

We parked here prior to our 10 day holiday in Sri Lanka. Parking was easy and booking in went smoothly. The hopper bus picked us up right out side the hotel entrance and escorted us to our terminal without any stress.
On our return to Heathrow finding the hopper station was simple after a long 10 hour flight. Check in was quick and easy and the staff were. Wry welcoming and friendly.
Our room was perfect after. Very stressful flight with non stop screaming children. We felt like we needed another holiday and this hotel most certainly delivered on the stress relief. The room was quiet cosy and clean. The beds were like sleeping on a cloud.
Breakfast was manic but the staff were as attentive as they could be under the circumstances. What do you expect in a hotel that is mainly for airport stop overs?
Would most definitely use this hotel again.
Well done Crown Plaza

Room Tip: Value for money
  • Stayed: April 2014, travelled as a couple
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Thank Lyn27Ivybridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 30 April 2014

Dear ,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed our hotel and offerings, specially the friendliness of our staff and easy access to heathrow.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

We stayed here for one night park/ stay/ fly package and upgraded to Club Level Room which was well worth the extra money the room was really nice, the bed so comfortable with lovely toiletries and nice touches like the pillow spray!
The club room was great where you could go for drinks and light snacks ( you used your room key for entry) The staff were all really nice happy and attentive our glasses were never empty for long and the evening food was really tasty! Continental breakfast was great fresh fruit, yoghurts, Toast, cakes, Tea, coffee.
Unfortunately the Jacuzzi wasn't working when we went in the leisure complex.
When we were due to catch our bus we were late in leaving as our safe got stuck, but it was soon rectified very promply by the staff who came to mend it. We would definitely use this great hotel again in the very near future many thanks and would recommend it very highly!

Room Tip: Had a club level room which was great.
  • Stayed: April 2014, travelled as a couple
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Thank KentSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 30 April 2014

Dear KentSue

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed our hotel and offerings, specially the friendliness of our staff and the club lounge fantastic service. I have also shared your comments about jacuzzi with the relevant deparmtent.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

We took advantage of the stay and park deal ahead of a very early morning flight. The offer was to stay overnight and leave the car at the hotel for the two weeks that we were away which presented better value than other airport parking. When we arrived on site, it wasn't clear where we had to leave the car (in the end we unpacked it at Reception, my husband moved it to long stay and we had to wait for him before we could check in) We were a party of 13, but our room was two adults and two children.

Check in was straightforward, but adding an evening meal to the arrangement seemed to make it a little more complicated as we found we had to return to check-in and buy a voucher for dinner which we then just handed over to the restaurant staff.
Despite having a total of 6 children in our party, we found that we couldn't be accommodated in the restaurant for a while. Once seated, with orders placed, the food took a terribly long time to arrive. We had hoped to get children to bed early for a 3am start (hence the overnight booking) but that proved impossible while we waited for the kitchen to catch up.

The room was clean and comfortable and the staff working overnight/early morning were helpful with transfers to the terminal.

  • Stayed: October 2013, travelled with family
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Thank elizamack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 30 April 2014

Dear Elizamack,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed our hotel and offerings, specially the friendliness of our staff however I am sorry to hear you restaurant experience was not smooth. Your points have been shared with the relevant department for further improvements.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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