Air conditioner didn't work, desk promised to send someone to fix who never showed up. Tried to check in for our flight the next day but the machine was broken; then went to the business center. It smelled like a men's restroom in a rough neighborhood's public park and neither computer had internet access functioning properly. Finally got access at the concierge desk after wasting about 30 minutes. Had arranged a delivery to the hotel which was turned away as they had my name wrong - after it had been spelled out for them letter for letter. The bed was saggy and uncomfortable (should have been replaced a couple of years ago) and there was filth in the room, particularly the glass top on the desk - had some kind of streaking that looked like someone had tried to clean it with salad oil. When one of the towels was unfolded some kind of detritus fell out of it - not sure what it was. Finally, my wife has a cpap machine; we had to get an extension cord from the desk (30 gpb deposit) since there are NO outlets next to the bed. We'd have done better to sleep on a bench in Heathrow.
- Official Description (provided by the hotel):
- The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition, M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley, and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high-speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapes. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. ... more less
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- Also Known As:
- Crowne Plaza London Heathrow
- Crowne Plaza West Drayton
- Crowne Plaza Heathrow
- Crowne Plaza Hotel London-Heathrow West Drayton, Greater London