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“Very nice Hotel”

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Crowne Plaza Hotel London-Heathrow
Ranked #3 of 12 Hotels in West Drayton
Reviewed 8 July 2014

If you are a map reader, finding this hotel will not be a problem. If you are a satnav follower you will have a diversion or two, if it has not been updated to the latest maps. However once you get there a warm welcome with service unsurpassed awaits you. All the staff were very generous with their time with an old man asking foolish questions, Everyone was smiling and keen to help, this I have only ever seen at foreign hotels and was pleasantly surprised to see here.
We had a function at the hotel and was pleased with the function room, coffee and tea on continuous supply, bacon butties for early arrivals, and of course the service. The rooms I must admit I did not experience, but according to my colleagues were more than adequate for their duration of stay( in English were ok, but not 5 * as we are all use to).
To cut a long story short, don't underestimate this wonderful little hotel, what it lacks in finesse it more than makes up with kindness, enthusiasm, and plane old hard work from the staff who when you say Jump they say..... How high sir!
My admiration and grateful thanks go to all the staff who made our brief encounter a happy and cheerful stay.....Thank you!

  • Stayed: June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Nigel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 10 July 2014

Dear Nigel S,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am glad you enjoyed your stay and the function you attended, the hotel facilities and specially the friendliness of our staff.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,448 - 1,454 of 2,966 reviews

Reviewed 8 July 2014

This hotel is close enough to be able to get you to Heathrow within a few minutes, but not so close that planes are roaring overhead. The restaurant is good and the bar is nice. Even better though is an Englsih style pub behind the bar inside the hotel and this had a real party atmosphere the night I was there. Great place and would stay again

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 10 July 2014

Dear David M,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am glad you enjoyed your stay, location and facilities of our hotel, specially the great Pub experience.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Air conditioner didn't work, desk promised to send someone to fix who never showed up. Tried to check in for our flight the next day but the machine was broken; then went to the business center. It smelled like a men's restroom in a rough neighborhood's public park and neither computer had internet access functioning properly. Finally got access at the concierge desk after wasting about 30 minutes. Had arranged a delivery to the hotel which was turned away as they had my name wrong - after it had been spelled out for them letter for letter. The bed was saggy and uncomfortable (should have been replaced a couple of years ago) and there was filth in the room, particularly the glass top on the desk - had some kind of streaking that looked like someone had tried to clean it with salad oil. When one of the towels was unfolded some kind of detritus fell out of it - not sure what it was. Finally, my wife has a cpap machine; we had to get an extension cord from the desk (30 gpb deposit) since there are NO outlets next to the bed. We'd have done better to sleep on a bench in Heathrow.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 10 July 2014

Dear Dennis B,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am sorry to hear we did not meet your expectations and that you encountered various challenges during your stay. This is certainly not the standards we aim to provide and I will investigate it further. Please accept my apologies. Your comments are valuable and has been shared with the relevant department for further discussions and improvements.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

This hotel is brilliant, its just a shame its not always available. The chefs cooked me an epic breakfast omelette exactly to my dietary needs and the kitchen stored my overnight food. the in house restaurants are also nice and the staff are very pleasant.

  • Stayed: February 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank SimonWN1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 10 July 2014

Dear SimonWN1982

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am glad you enjoyed your stay, the location and facilities, specially the friendly staff and great breakfast experience.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

lovely hotel, the rooms were stunning and spotlessly clean, food freshly cooked and delicious, the only one issue was how ridiculously rigid the check in time is, we were unable to begin check in process until dead on 3 oclock, which caused us to hit rush hour traffic and miss much of what we went to see, if your not in a rush I would highly recommend this hotel.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank yvette113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 10 July 2014

Dear Yvette113,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am glad you have enjoyed your stay, facilities, location and our friendly staff. I am sorry to hear that our check in time didnt help you and delayed your schedule. Please note in future you can store your luggage if you have plans and check in on return from you day out. You can also guarantee an early check in by putting an upgrade request or paying for an extra night.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

We stayed here in readiness for an early flight, having booked as a 'mystery special offer hotel' on Expedia. The staff were extremely helpful, the room was clean and laid out as requested (a sofa bed was already made up for our son) and the location was great. As we didn't use the bar or restaurant I can't comment on these, but as a base with a bed it suited us just fine!

Stayed: July 2014, travelled with family
Thank Philking64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 10 July 2014

Dear Philking64,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am glad you have enjoyed your stay before your flight, the facilities, location and the friendliness of our staff.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

We stayed here for one night. A very convenient place to stay, and the rooms were first class, spotless and comfortable. The staff were all very helpful and polite, and our dinner in the restaurant really very good.

The one thing that let the hotel down was the breakfast. At £17.50 per person, it was really not good. Self service, and more akin to a student mess. poorly cooked and presented.

Also, the charge for internet was really excessive, especially when they block your phone from receiving mail. So to pay £10.00 to find the time of flight arrival seems a lot.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Johnw W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CP-MgrGuestRelations, Manager Guest Relations at Crowne Plaza Hotel London-Heathrow, responded to this reviewResponded 10 July 2014

Dear John W,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased you enjoyed your stay, facilities and the friendliness of our staff. Standard complimentary internet has now been made available to all IHG Rewards members and we do have flight screens in the lobby with flight information. In future please consult a member of staff for further assistance.

I look forward to welcoming you again in the near future.

Kind regards

Ronan
Manager Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton UB7 9NA, England
Phone Number:
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in West Drayton
#3 Business Hotel in West Drayton
#3 Romantic Hotel in West Drayton
#4 Family Hotel in West Drayton
Price Range: £63 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
Official Description (provided by the hotel):
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition, M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley, and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high-speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapes. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. ... more   less 
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London

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