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“Perfect for Heathrow”

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Novotel London Heathrow
Ranked #6 of 12 Hotels in West Drayton
GreenLeadersBronze level
Reviewed 27 November 2011

This is the perfect hotel if flying early from Heathrow, in particular if on a BA flight from T5.

Breakfasts are expensive though (BA lounge is better) and internet is going to cost GBP15 for 24 hours.

Dinner at the hotel is more reasonably priced and quality of the food is excellent

  • Stayed: September 2011, travelled on business
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1  Thank sharkyuae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BernardPanisse, General Manager at Novotel London Heathrow, responded to this reviewResponded 12 December 2011

Many thanks for letting us know your thoughts and we are glad you chose Novotel London Heathrow.
Kind Regards
Bernard Panisse
General Manager

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1,880 - 1,886 of 2,495 reviews

Reviewed 23 November 2011

Very nice and great value for money - friendly staff, pool and gym good and the restaurant was excellent

  • Stayed: November 2011, travelled as a couple
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Thank Sha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded 24 November 2011

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Novotel London Heathrow and look forward to welcoming you back again soon.
Kind regards,
Bernard Panisse
General Manager

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Reviewed 21 November 2011

Arrived for 2 night break on Friday to visit London on Saturday. General first impression ok, nice foyer, pleasant check in desk etc
Desk staff from France and while her English knocks my French into touch, she struggled to explain the process of pre-authorisation of a credit card.
Room was ok, bedside table broken and plug socket didn't work so charging a phone meant the other side of the room and when it's used as an alarm, it's inconvenient.
We complained the next morning, the young German chap behind the desk bent over backwards to sort our problem out, and while we had breakfast, he upgraded us to an executive suite, which was perfect.
The buffet breakfast is excellent, as with any Novotel, with lots of choice. The hotel is clean, not really for central London, but a 40 minute tube ride is all it takes. Ok, but more of a 3-star plus, not a 4 star!

  • Stayed: November 2011
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Thank stevenburrows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded 24 November 2011

Many thanks for your comments. We appreciate all feedback. I’ll look into the points you raised and in the meantime, I hope we can welcome you back to the Novotel London Heathrow very soon.
Kind regards,
Bernard Panisse
General Manager

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A TripAdvisor Member
Muscat
166
Reviewed 18 November 2011

The Hotel is very convenient for Heathrow T1,T2 and T3, just a short bus ride away. The food is of an excellent quality and variety with very friendly and efficient service. I found the room to be quiet and very clean. Everything laid out and tidy. The staff are very welcoming and friendly. Check was painless and simple. On check out, the bill was itemised and explained, with the final amount clearly shown. I frequently stay at this hotle and will continue to do so while my travel involves routing via Heathrow T1, T2 or T3.

  • Stayed: November 2011, travelled on business
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded 22 November 2011

Thank you for taking the time to write such a lovely review on Tripadvisor. We are very proud of our hotel and always try our best to provide each and every guest with the highest level of service. We look forward to welcoming you back to our hotel soon.
Kind regards
Bernard Panisse
General Manager

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Reviewed 17 November 2011

The hotel is located in the vicinity of Heathrow airport at about 3 miles and can be reached either by car or by bus (although quite expensive!). Downtown London is about 15 miles away. There is the subway from Heathrow terminals and a motorway if you prefer by car. The staff of the hotel is kind and very helpful in giving directions. The hotel is clean and nice. There is a swimming pool and a training room pretty well equipped. There is an outside parking lot. Our stay was enjoyable and the weather wonderful as well!

  • Stayed: November 2011, travelled as a couple
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Thank 456lille59000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded 18 November 2011

So glad you had an enjoyable time at Novotel London Heathrow! We very much appreciate the feedback and we hope to see you again soon. Kind regards, Bernard Panisse General Manager

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Reviewed 17 November 2011

This is the first time at this Hotel as I normal stay at the sister Sofitel in Terminal 5. The hotel has a retirement home feel to it. Very clean and unclutterred to the point of looking clinical. Rooms are basic and odly have artex finish on the walls. Quality of finish and fittings is Ikea'ish, but on the cheap.

I waited ages for dinner at the restaurant and staff were indifferent at all levels of the hotel.

Not what you would expect from a four star rated hotel.

  • Stayed: November 2011, travelled on business
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Thank Dparody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded 18 November 2011

We at the Novotel London Heathrow very much appreciate all your thoughts. We have noted you comments which we will assist us in ensuring we meet our guests expectations Kind regards, Bernard Panisse General Manager

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Reviewed 16 November 2011

Wonderful friendly staff in all areas of the Hotel. We go on holiday twice a year as a family of three and they remember us every time. A great location for Heathrow either Hopper or taxi. A very secure place to keep your car, you park it and take your keys with you. The restaurant is excellent quality and the bar very comfortable and friendly. We all look forward to staying, our holiday starts the moment we arrive and rounds off a wonderful holiday before we travel home. Thanks everyone. We look forward to seeing you all again in March.

  • Stayed: October 2011
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Thank Elaine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded 18 November 2011

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves at Novotel London Heathrow. I look forward to welcoming you back in March next year. Kind Regards Bernard Panisse General Manager

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price Range: £48 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London

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