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Novotel London Heathrow
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Reviews (2,637)
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777
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524
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All reviewsseparate toiletswimming poolthe sofa bedexecutive roomcar parkhoppa busbar and restaurantfamily roomlondon heathrowclose to the airportan early flightbetween flightsstayed here for one nightan overnight stayxboxlegolandpounds
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1,327 - 1,332 of 2,637 reviews
Reviewed 22 March 2014

This is a good convenient hotel for Heathrow Airport. The reception area, bar etc are pleasant and welcoming. The prices in the bar are reasonable by Heathrow area standards.

The twin room we had was large and clean with comfortable beds. The room has a separate toilet and a small bathroom.

Overall this is a very reasonable hotel for a one night stop. Will use again.

  • Stayed: March 2014, travelled as a couple
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Thank reded46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded 24 March 2014

Dear Guest,

Thank you very much for your kind review left on Tripadvisor following your stay in our property.

It is a great pleasure to read that you were fully satisfied with our property, enjoying the bar area and the bedroom.

We were pleased to look after you and we will be very glad to welcome you back to the Novotel London Heathrow for your future trip in the area.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

Stayed here for a weekend in December and enjoyed most of it! Rooms were big and spacious, also very clean.
Had breakfast included in the rate and it was delicious.
Kids play area was ok for my baby but disappointing for my older primary school aged kids. It is for very young children, maybe under 5's. Play station only had 1 game and that was very basic.
Really enjoyed the pool, even though it was a little small. Be careful with non swimmers though because it does suddenly dip from shallow end to deep end. Changing rooms are very small too.
Unfortunately, we went down for the pool one morning to find they were working on the roof of the main lobby, completely unexpected! Lasted a good few hours. Didn't disturb us in the rooms but we had to walk around the outside to use the pool.

  • Stayed: December 2013, travelled with family
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Thank majd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded 24 March 2014

Dear majd1,

Thank you for taking the time to write a review about your recent visit to Novotel London Heathrow.

Our utmost reward is to hear satisfied guests therefore the whole team and I thank you for your words of praise. We genuinely love to pamper our guests.

We all look forward to welcoming you back soon.

Warm Regards,

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Reviewed 16 March 2014

Stayed here just one night in February. It has easy access to Heathrow. Didn't use the pool as planned. It was right off the lobby. Also didn't have a chance to eat there as we had an early morning flight. But the room was comfortable and quiet and the staff were friendly and efficient. Would stay again.

  • Stayed: February 2014, travelled as a couple
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Thank travelbuddies39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded 24 March 2014

Dear Guest,

Many thanks for sharing your throughts.

We are glad that you have enjoyed your stay and that you found the staff to be friendly and fficient.

We are looking forward to your next visit.

Kind Regards,

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Reviewed 15 March 2014

Nice room and friendly staff. A good hotel if your little once not eating from their menu, my son got sick after ordering from the kids menu, which ruin our weekend trip to London. The duty manger offered to ring (their in call doctor) because my son situation got worse , but when I asked him to do that, he basically asked one of the front desk guys to google for a GP online and gave me phone numbers. I ended up taking my son to private hospital which luckily my health insurance got it covered. This is our second time in this hotel , and the reason why we got back because they are family friendly hotel, but obviously will never go back again after what had happened to our kid. I had to rate low because we couldn't sleep that weekend due to my son sickness and had to take him to hospital. Basically we couldn't go out and enjoying London.( we spend most of the time in hospital and caring for our DS). ...

  • Stayed: March 2014
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Thank Majdaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded 25 March 2014

Dear Guest,

Thank you for reviewing your stay with us.

I am sorry to hear about that you son got sick and I do hope that he is feeling better now.

Health and Safety and Hygiene are very important to us at Novotel London Heathrow and I can confirm that we comply with all the hygiene rules set by the Hygiene Authorities.

Please feel free to contact us directly should you wish to discuss the matter further.

We hope to welcome you again soon.

Kind Regards,

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Reviewed 11 March 2014

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded 12 March 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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