There is no hotel shuttle between the hotel and LHR, and this seems to apply to most hotels near Heathrow. Instead you have to take a Hoppa bus at a cost of GBP4.50/person. I used the Heathrow Express train from Terminal 1-3 to get into central London, so the Hoppa, used to get to Heathrow, added GBP9 to the round trip cost. On one occasion the Hoppa bus for the Novotel hotel [bus #1 or #8] did not come for an hour [advertised as every 20 minutes]. I, two Scandinavians and three other passengers were about to take a taxi, but the bus then came. All other occasions it was on time.
The hotel furnishing is standard bent plywood and plastic – just like many midprice hotels in Northern Europe. It is good enough for overnight and as a base for trips, which is how I used it for 10 days. However, there were some things that annoyed. For the first two days the maid did not replace or clean dirty cups, did not take out the garbage, and did not replace water bottle, tea bags and cookies. I spoke to the maid but she spoke no English – it appears she was being trained, but with inadequate supervision. I complained and the problem did not reoccur.
The parking was expensive GBP10/day. A key card was provided for exiting the car park, supposed to be good for the whole stay. This was swallowed by the exit machine – every day – and often I had to press the call button to get the exit barrier raised. I advised the front desk of this when picking up a replacement card each day for exiting – they said they were aware of the problem – but it was not fixed during my 10 day stay.
An attraction for me was free WiFi – usual in N. America, but still not standard in the UK. It was free, but too slow for streaming – Youtube, sports, movies – all had frequent stops. Downloading big PDF files was very tedious. Downloading software updates is impossibly slow. Faster WiFi is available for a charge. Bait and switch? A high speed WiFi router and internet service is very inexpensive to install and run – so why charge. In future I will only stay at hotels with free HIGH SPEED WiFi - Novotel would thus be ruled out.
Breakfast is GBP16, or GBP10 if you order 24 hrs ahead – probably worth it – but I only had it once since I take cereal rather than the full English buffet that justifies this charge.
Finally, surely Novotel could provide softer toilet paper – particularly for those of us who are pampered in N. America.
Overall, this is an OK hotel, at a reasonable price, but ignore the promise of free WiFi – when you add the cost of faster WiFi and parking to the room charge, the hotel is somewhat more expensive than comparable LHR hotels. Hopefully Novotel have now fixed the other irritants.
- Official Description (provided by the hotel):
- Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Priceline, Southall Travel and Odigeo so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel London Heathrow Hotel West Drayton
- Novotel Hotel London Heathrow
- Novotel West Drayton
- West Drayton Novotel
- Novotel London Heathrow West Drayton, Greater London