I should have known that the experience was not going to be good when it took more than 30 minutes to check in at the reception area.
That was only the beginning! When I got to my room, the temperature in the room was HOT. I turned on the A/C and gave it a chance to cool things down. When it was still running hot after an hour I called down to let them know that it needed service. The operator informed me that there were several other problems reported and they would get to me when they got to me. I went to dinner and came back aroun 9:30 - the room was still hot and I called back down. They said that it had been serviced and that was all they could do. I asked to be moved to another room and was told that there were not any available.
The food in the restaurant was quite good, but the choices on the menu were not very extensive and the service was terrible.
I would not reserve this hotel ever again.
- Official Description (provided by the hotel):
- Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Starwood EMEA, Hotels.com, Odigeo, Expedia, Priceline, Ebookers, Superbreak UK, TripOnline SA, Traveltool, S.L.U., Hotel.de, Cancelon, HotelQuickly and Evoline ltd so you can book your Sheraton Heathrow Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton West Drayton
- West Drayton Sheraton
- Sheraton Heathrow Hotel West Drayton, Greater London