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“Large airport hotel, acceptable but not much else.”

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Sheraton Heathrow Hotel
Ranked #10 of 12 Hotels in West Drayton
Santa Pola, Spain
Level Contributor
48 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Large airport hotel, acceptable but not much else.”
Reviewed 23 November 2013 via mobile

The hotel is close to terminal five and can be reached by the hopper style bus which the most economical way. Large and functional not much more. Breakfast acceptable, room ok found bed very comfy which is a plus point. Wifi in rooms is charged which is not good in these times, public areas slow but free. If I had to stay there again I would! but would not run back.

Stayed November 2013, travelled on business
Helpful?
2 Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, 2 December 2013
Dear Ian L,

Thank you for your friendly feedback and taking the time to post it. Good to read you took advantage of the attractive location of our hotel not far from Terminal 5 and within easy reach of Terminals 1-3 and 4. The Sheraton Sweet Sleeper bed is in all our rooms and it is very comfortable.

Looking forward to welcoming you again at the Sheraton Heathrow Hotel.

Warm regards,
Antoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (381)
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Singapore
Level Contributor
201 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 19 November 2013 via mobile

Stayed there for one night. Although the hotel looks quite old an some facilities are getting titres, it is actually a good value I.e.50 quid per night.The room is comfortable and clean enough and breakfast ism decent. The thing really impressed me is that the gym was actually quite good.

Stayed November 2013, travelled on business
Helpful?
Thank Hawkdai007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, 2 December 2013
Dear Chen D,

Thank you for your feedback. Great to read you found the hotel value for money and that you enjoyed the Sheraton Fitness programmed by Core Performance.

We look forward to welcoming you at the Sheraton Heathrow Hotel next time you find one of our attractive offers.

Warm regards,
Antoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waregem, Belgium
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 November 2013 via mobile

I arrived today 18/11/2013 in Sheraton "hell" hotel. Changed already 3 rooms in 1 day. First room was almost no daylight and bad smell, second room no hot water and bad wall isolation, 3th room no duvet none sheets on the bed at 11:30 pm, now just checked in in room 4. TV remote is not working and horrible noise of engines on the roof. Good night. Trying to sleep. For sure not recommended.

Stayed November 2013, travelled on business
Helpful?
Thank Ali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, 2 December 2013
Dear Ali C,

Thank you for your honest feedback. It helps us to improve and we trust we will prove to be better hosts in the future.

Warm regards,
Antoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these West Drayton hotels

Dublin, Ireland
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 November 2013

Good if you just staying for a night and being close to Heathrow is a must
If going into London its very far away
The airport bus (National) does a frequent run, at a cost of £8
Overall the rooms are dated and a bit run down, but its clean, good service and breakfast, restaurant and bar facilities are good.
Stayed a few times here as had early flights or arrived very late so it was nice to be so close to the airport

Room Tip: Ground floor did not feel safe, and rooms close to the lifts not good too noisy
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rob_sastre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, 2 December 2013
Dear rob_sastre,

Thank you for your lovely feedback about our hotel. We aim to offer a high level of service and a warm welcome to all our guests. Great to read you enjoy also our Orchard restaurant and Discovery Bar.

We look forward welcoming you soon again, next time you have to take an early flight at Heathrow.

Warm regards,
Antoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dereham, United Kingdom
Level Contributor
176 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 18 November 2013

Good location for the inclusive of parking package, with a hoppa bus transfer easy and cheap at £4. Breakfast is OK, and bar food acceptable, Rooms are a bit dated, but again adequate. Having tried several Heathrow hotels, the best remains the Hilton T5, even though that is nowhere near T5.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PM02-08-44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, 2 December 2013
Dear PM02-08-44,

thank you for taking the time to post your feedback about our hotel. Great to see you took advantage of our location not far from Terminal 5 and within easy reach of Terminals 1-3 and 4. We look forward welcoming again at the Sheraton Heathrow.

Warm regards,
Antoni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 November 2013

Convenient 10 min trip by bus, took the U3 from Heathrow Central bus station, about a 5 min walk after bus turns off of Bath Street. Lobby upgraded, decent, was upgraded to club room only average room size, nice size bath. Lounge was average with free wine and beer, could have liquor, however, I only drink wine. They had some decent nibblys both hot and cold. Lifetime Plat and would return again with out any reservations. Found a rate for 57 GBP on spg.com

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andres21st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, 2 December 2013
Dear andres21st,

Thank your for taking the time to post your friendly review about the Sheraton Heathrow on TripAdvisor. Great to read you liked our renovate hotel lobby and could enjoy some wine and hot and cold canapés in the Sheraton Club lounge.

We look forward to welcoming you back.

Warm regards,
Antoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 November 2013

We booked this thinking we got a good deal considering it was a 4 star but after staying it became clear why the room was so cheap. The pillows were extremely uncomfortable, there was a really bad stale in the room which seemed to be coming from the minibar. The room was extremely dated in terms of its interior design and general layout. Parking costs were high but that's normal considering its on a Main A Road I guess. Wont be staying there again!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review, 2 December 2013
Dear Gul D,

We are sorry to read your review on TripAdvisor. We are working on a project to improve all guest floor areas. We trust it will make the difference and you will want to stay with us again.

Warm regards,
Antoni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Heathrow Hotel

Property: Sheraton Heathrow Hotel
Address: Colnbrook By Pass, West Drayton UB7 0HJ, England
Phone Number:
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#7 Luxury Hotel in West Drayton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London

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