I was put up here by my employer as I was attending a seminar taking place here. I would never choose this hotel. The reasons for this are:
- The facilities are poor - the rooms are small and appear to be designed for travellers staying only for a night - no wardrobe, no bedside drawer, no bath or even a decent shelf for toiletries, fixed TV that can only be viewed from a certain part of the bed, etc. The paint is peeling at places, the carpet peeling off the wall. Some of my colleagues were put up in rooms with no curtains!
- Poor insulation - the hotel is next to the runway; yet there is no noise insulation - the "double glazing" is two single panes a foot apart with no seal whatsoever. DO NOT stay at this hotel if you are a light sleeper.
- Rude front of office staff - the concierge, at the rare times he was available, came across as rude and unenthusiastic. There is apparently a bell boy to help with luggage as I saw the luggage trolleys in the lobby but since he was not available and no help was offered when we checked in, I cannot comment on it. The check-in staff were abrupt and not welcoming at all. When the keycards stopped working halfway through my stay, they were particularly unhelpful, even trying to suggest that it was somehow my fault.
- Expensive - I didn't realise, until I wanted to book an extra night at the end of my seminar how expensive this place was! It costs way more than Holiday Inn, Renaissance, Marriot or the Radison Edwardian, which are all next door and from visits to common areas in these other hotels(lobbies, restaurants, etc), I can say are much better that the Park Inn. They must offer a great corporate rate in order to survive in this kind of competition but then to offer a ridiculously high rack rate to a corporate client who has already stayed for 7 days was poor customer service.
To balance this review out, , here are some of the good things:
- The staff - apart from the front office, the rest of them were quite good. The housekeeping staff, in particular, were excellent, servicing the room out of schedule to accommodate the irregular hours of my seminar. This included meeting late night demands for an extra blanket, early morning demands for extra coffee, etc, all with a smile.
- The room - although the room was nothing to write home about, the overhead rain shower was nice and refreshing.
- The gym - well equipped for a hotel gym. The swimming pool is 15mx11m and 1.5m deep throughout which is good for laps. The jacuzzi has powerful jets and there is a sauna in the changing room.
Overall a hotel of poor quality and value, one best avoided especially considering the options available in the area. As an experienced traveler and reviewer, I always try to prevent individual incidents affect the general nature of my review but in this case the inconveniences and annoyances were just too many to ignore, hence my "terrible" rating.
- Official Description (provided by the hotel):
- Conveniently situated at London's Heathrow airport- The worlds busiest International airport -and adjacent to London's major motorway networks M4/M25, Park Inn Heathrow is also close to all the excitement of central London, which is just 15 minute train ride away on the Heathrow Express. Park Inn Heathrow is ideally located near Stockley Park Business Centre, Bedfont lakes, Windsor and Maidenhead. ... more less
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- Also Known As:
- Park Inn London Heathrow Hotel West Drayton
- Park Inn West Drayton
- Heathrow Park Inn
- Park Inn Heathrow
- Heathrow Le Meridien
- Park Inn By Radisson Hotel & Conference Centre London Heathrow West Drayton, Greater London