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“Good Value with Good Staff”

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Premier Inn London Heathrow Airport Terminal 5 Hotel
Ranked #1 of 12 Hotels in West Drayton
Certificate of Excellence
London, United Kingdom
Level Contributor
240 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Good Value with Good Staff”
Reviewed 23 February 2014

For a London hotel this represents very good value. Firstly all the staff are attentive including the important people that clean the rooms they acknowledge you are a guest. Reception, bar and restaurant is run well. Prices in the bar and restaurant a little more than out of town hotels. Food in the restaurant is very good and well presented the service in here was attentive. Breakfast was equally as good and with a warm welcome. Rooms are equipped with an iron and board, safe and fridge. The air con/ heating can be a little noisy. Well done all.

Room Tip: You can hear some aircraft noise with runway facing rooms.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justturned25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
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English first
Oxfordshire, England
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 February 2014

Very good service. Great value for money. Will definitely use again.

Flight was at 6:20 so we stayed night before. Didn't use free breakfast as too pressed for time.

Very clean property. Slight noise in room due to fan that runs constantly. Didn't really understand directions on how to dis-engage it.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank plannergrrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
295 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 23 February 2014 via mobile

Checked in at lunch time 22 jan. A group of about 20 of us all arrived at the same time. Lana was arranging the room allocations. She helped us all get our rooms as quick as possible while giving a warm welcome. She remained unflustered and cheery despite being asked many questions. She's a great asset to this premier inn. I had room 168. This was the usual good premier inn standard. There's also signs asking for quiet time 10pm to 7am. A welcomed idea. A good comfortable stay. Thanks to Lana

Stayed February 2014, travelled on business
Helpful?
Thank ianbeale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
295 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 23 February 2014 via mobile

My employer uses this as out stopover point at heathrow. I was checked in by Amanda. She's super efficient and always smiley. Nothing was to much trouble. She was also helping other members of the check in team with problems. Nothing was fluttering her. A real asset. The room 468 arriving 16 jan was spotlessly clean and totally functional for my stay. I dined in the restaurant. A pint of larger and a New York-er pizza came to £15. There are other dining options nearby. A pub , indian curry house and a Chinese. There's also a mcdonalds and a petrol garage adjacent selling food. Despite a previous posting , air crew will dine here or maybe prefer to have room service if the food is good value , tasty and nutritional. The departing aircraft can be heard faintly. This didn't stop me sleeping soundly though I look forward to staying here again next year. Thanks to Amanda and all the p inn team. Highly recommended

Stayed December 2013, travelled on business
Helpful?
Thank ianbeale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Topsham, United Kingdom
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 February 2014

This is great value for money for an airport hotel. I was travelling out of Heathrow T5 and it is literally about 2 miles away. £20 in a taxi from the airport.

I stayed one night and arrived around 10.30pm as we had had a nightmare journey. We were checked in quikcly and efficiently, we dumped our luggage and went to the restaurant.

Great menu choices for food and wine which were good value.

Comfortable room with selection of pillows and everything we needed. Surprisingly, I didn't hear a plane taking of or landing while I was in the hotel!

Would definitely stay here again if flying out of Heathrow T5.

Room Tip: Although there is a Hoppa Bus Service costing £4.50, there is a free bus service which stops at T5 f...
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  • Stayed February 2014, travelled with friends
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Helpful?
1 Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 February 2014

Spent 2 nights here recently and had a really hassle free and pleasant stay...every member of staff I encountered was pleasant, welcoming and helpful. The handiness for the airport is great...local bus to t5 for free just opposite saving the need for paying the hotel hoppa

  • Stayed February 2014, travelled solo
    • Value
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Helpful?
2 Thank travelrick79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 February 2014

Smart, very clean and very comfortable bedrooms; also blissfully quiet, as no sound of planes from flight-path overhead. Friendly, helpful staff, and plenty of breakfast choices on a buffet basis. Excellent value.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gmckissock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Heathrow Airport Terminal 5 Hotel

Property: Premier Inn London Heathrow Airport Terminal 5 Hotel
Address: Premier Inn London Heathrow Airport Terminal 420 Bath Road | Heathrow Airport Terminal 5, Longford, West Drayton UB7 0EF, England
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Best Value Hotel in West Drayton
#1 Romantic Hotel in West Drayton
#1 Business Hotel in West Drayton
#1 Family Hotel in West Drayton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Heathrow Airport Terminal 5 Hotel 3*
Number of rooms: 400
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn London Heathrow Airport Terminal 5 Hotel West Drayton, Greater London

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