We were somewhat disappointed with this Premier Inn, which is unusual for us, to say the least. Staff were nowhere near as welcoming and polite as normal, and I did not once speak to a member of staff whose first language was English. I have hearing problems, and difficulties with foreign accents, which made it difficult for me. We checked in Ok, but then found we were short of one hand towel and there was hardly any toilet paper left in our dispenser. Mid afternoon, we went down to the bar/restaurant for a drink and there was nobody serving. We waited ages and then an Egyptian looking man came through and got us a drink, eventually. He had no idea where the glasses were etc., and clearly had not fulfilled this function regularly. We asked at reception about the items needed for our room and were unceremoniously handed several toilet rolls and a towel to carry up ourselves! It was almost like we were a nuisance. We did return to the restaurant to eat in the evening, and I have to say that the meal was very good. I again had difficulty understanding the Eastern European waitress, but we got by. Our room was of a high standard, being recently refurbished, and as usual the bed was comfortable. Hence the 3 star rating to my review.
On the whole, it was much like my old school reports - Could do better!
- Official Description (provided by the hotel):
- Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn London Heathrow Airport Terminal 5 Hotel West Drayton, Greater London