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“Another wonderful stay, thank you”

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Premier Inn London Heathrow Airport Terminal 5 Hotel
Ranked #1 of 12 Hotels in West Drayton
Certificate of Excellence
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Another wonderful stay, thank you”
Reviewed 21 July 2014 via mobile

We have stayed here a few times now when flying out from Heathrow for business. Having stayed in the majority of the hotels in the bath road area such as the novatel, park inn, Sheraton skyline, renaissance to name a few this is by far the best value with the friendliest staff. Another wonderful stay, thanks very much.

Stayed July 2014, travelled on business
Helpful?
Thank Jodie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 23 July 2014
Dear Jodie A,

Thank you for staying with us again. It is wonderful to hear from our valued repeat customers and appreciate your continued patronage.

We greatly appreciate your recognition of our friendly and helpful team and will certainly pass this on to them. Our team members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect.

Looking forward to welcome you soon for another great stay!

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (257)
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English first
London, England, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 July 2014

I wasn't expecting too much but in fact I was bowled over by the faultless service at this hotel. From check-in to check-out the service I received was warm, friendly and helpful. I will definitely be staying again next time I have to fly from Heathrow.

  • Stayed June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Vernon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 21 July 2014
Dear Vernon K,

Thank you for staying with Premier Inn Heathrow Terminal 5. We are glad to hear that we were able to make your first stay at Premier Inn comfortable and memorable.

We greatly appreciate your recognition of our friendly and helpful team and will certainly pass this on to them. Our team members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect.

Looking forward to see you on your next trip from Heathrow.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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Barnsley, United Kingdom
Level Contributor
116 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 20 July 2014

Stayed here a few times and always been satisfied. Friendly reception and quick check in. The rooms are standard premier inn, clean, well maintained and bright but basic. More than good enough as a pre or post flight stay.

The attached car park is £12 for 24 hours and reasonably secure. If no car there are regular shuttle buses to all terminals for which this is ideally situated.

This is the first time we had a room facing the airport, having had rooms facing the inner courtyard all other times, and we will avoid this in the future. The noise from planes taking off was very noticeable at night but strangely we never heard a thing in the morning. Other than that very very quiet and slept well.

There is 30 minutes free wi-fi which is good because we have never managed a consistent 3G signal here.

Restaurant nice with well prepared food and attentive, friendly staff. Exceptional value.

Worth noting British Airways had a lot of staff staying here which probably speaks volumes.

Very highly recommended. Again.

Room Tip: Avoid front facing rooms.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank traindriver240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 21 July 2014
Dear Taindriver240,

Firstly, Thank you for your valuable feedback and recommending our hotel. It is always wonderful to hear from our repeated valued guests and do appreciate your continued patronage.

All our rooms are designed keeping the need and comfort of the guest in mind, which includes all the provisions to make a guest’s stay comfortable.

The hotel rents out the car park from a local parking service and the cost of parking covers this and 24-hour security. Our car park remains one of the cheapest in the Heathrow area with first 3 hrs free parking on site followed by £6.00 for 12hrs and £12.00 for 24 hrs parking. However, if you are not travelling by car, the connectivity and location of our hotel from the Terminals is definitely convenient with the various options of Hoppa buses to all Terminals.

Despite being close to the airport, the rooms are quite enough as we have triple glazing windows that keep out all of the exterior noise. However, we apologize that you could hear it in the night, which could be just as one off aberration.

Indeed, we are happy to offer free wifi for 30 minutes during your stay every 24 hrs, just search for premierinn wifi network, log in and get connected! Also, I do understand that the 3G signal was not stable in our hotel earlier, however we have contacted the 3 and EE network provider and have got their signal boosters installed that has resolved the signal issues for 3 and EE network customers.

Lastly, We do appreciate your recognition of our friendly team. I will pass the feedback to them.

Once again, thank you for staying with us and I hope we have the pleasure of welcoming you back in the near future.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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Leeds, United Kingdom
1 review
Reviewed 19 July 2014

Hotel bus appears a rip off when there is a free bus stopping opposite. Area is actually nicer than expected. Local pub the white horse was not far away and eecent food if you want an alternative to the hotel bar.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 32yoguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weybridge, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 July 2014 via mobile

Having stayed at a Premier Inn before I was interested to see how this would compare.

This hotel is far superior to my previous experience.

All the staff were, friendly, knowledgable and seemed very happy in their roles.

My room was quiet, very clean. The shower had great pressure and plenty of hot water. The rooms are basic but it does have everything you need for a short stay. Not a great fan of the bed. I could feel all the springs in the mattress. There is a choice of pillow if you would like soft or firm etc.

Great to have a Costa Coffee on site incase you fancy a coffee and cake etc. I didn't use it on his occasion though.

I did visit the restaurant twice and I was very impressed. They do a deal that costs £23 for a 2 course meal with a drink (wine, beer, bitter, large soft drink) and breakfast the next day. Lots of choice on the menu. Food arrived in good time, was tasty and good quality/presentation. Breakfast was also great, lots of choice, cereals, breads, pastries, yoghurts, fruits, cooked breakfast, selection of teas and coffees. You can also order poached eggs, omelette, porridge to name a few on request, all included in the price. Soya milk and gluten free bread available. I think you can just do the breakfast itself for about £10. Kids have breakfast free I think. It's great to have an affordable eatery on site.

I used the wifi. It's not free but it's not expensive either. I think it was about £3 per 24 hours.

I would definitely return if I can get a good rate on the room. Most good deals are obviously in advance.

Stayed July 2014, travelled on business
Helpful?
Thank Simmy700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 19 July 2014
Dear Simmy700,

Firstly, I would like to thank you for taking your time to write an honest feedback on your recent stay and also for giving us the opportunity to serve you at Premier Inn Heathrow Terminal 5.

We greatly appreciate your recognition of our friendly and helpful team and will certainly pass this on to them. Our team members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect.

All our rooms are designed keeping the need and comfort of the guest in mind, which includes all the provisions & also the triple glazing to keep out all of the exterior noise and make it quiet and comfortable.

The mattress is enhanced with a super-comfortable, thick wool mattress topper, creating a luxurious, extra-cosy layer. However, we would like to apologize that you could feel the springs in the mattress. It would be great if you could email me personally at heathrowairportt5.pi@whitbread.com (for my attn), to let us know about the room number you stayed in, so that we can investigate it further and replace the mattress if needed. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

Our Costa coffee has an extensive range of products but I hope you would have used it, which I am sure you will in your next visit. However, we are happy to know that you took an advantage of the amazing Meal deal package. Indeed it is a great offer where you can save upto 33% off normal prices and allows you to select 2 courses from our Thyme menu; a beverage and our all you can Eat Premier Breakfast that has a variety of choices from the buffet as well as from the menu.

The Premier Breakfast on its own costs £9.75 per adult and up to two under-16s eats breakfast for free when one adult orders a full Premier Inn Breakfast.

Lastly, to take an advantage of the great deals for the room price, the best option is to make the booking in advance online.

Looking forward to welcome you again at Premier Inn Heathrow Terminal 5.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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Jacksonville
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 July 2014

Stayed here for one night before departing by motor coach to Harwich for a cruise. Very unassuming from outside, but fantastic staff, nice restaurant, and very large and comfortable room. Amanda, in reception, was unbelievably helpful the day of my departure. When my scheduled motor coach pickup was late, Amanda called repeatedly and updated me because I had no cell phone. The motor coach showed up 2 1/2 hours late, but without Amanda's assistance, I would probably have had to hire a taxi to meet my ship. I highly recommend this comfortable hotel with reasonable prices, which is close to the airport, and has outstanding staff like Amanda who provide excellent service.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 19 July 2014
Dear Barbara K,

Thank you for taking your time to comment on your recent stay and also for recommending our hotel.

We are glad to hear that we were able to make your stay at Premier Inn valuable and comfortable.

We also greatly appreciate your recognition of our friendly and helpful team. Amanda (and all of our team member) believe in providing that personalized & exceptional service, and I agree with you, that she is very good at her job and will pass your excellent feedback to her and the team.

We look forward to welcoming you again!

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 July 2014

We chose the Premier for its low price and location as we just needed a room for an early flight the next morning. We were pleasantly surprised by the large room, comfy beds and nice modern bathroom. It was very quiet, too. The staff was really nice and helpful. Having a Costa on site was very convenient.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Suzy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 16 July 2014
Dear SLB934,

Thank you for your fantastic review.

Our hotel location makes it very convenient for the airport transfers. Also, all our rooms are designed keeping the need and comfort of the guest in mind, which includes all the provisions & also the triple glazing to keep out all of the exterior noise and make it quiet and comfortable.

Our staff is our biggest asset and have a great customer service skill. Lastly, Costa coffee with an extensive range of products adds value to the site.

We look forward to seeing you again!

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Heathrow Airport Terminal 5 Hotel

Property: Premier Inn London Heathrow Airport Terminal 5 Hotel
Address: Premier Inn London Heathrow Airport Terminal 420 Bath Road | Heathrow Airport Terminal 5, Longford, West Drayton UB7 0EF, England
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in West Drayton
#1 Best Value Hotel in West Drayton
#1 Business Hotel in West Drayton
#1 Romantic Hotel in West Drayton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Heathrow Airport Terminal 5 Hotel 3*
Number of rooms: 400
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn London Heathrow Airport Terminal 5 Hotel West Drayton, Greater London

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