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“Ok for a night but don't use the car park”

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Premier Inn London Heathrow Airport Terminal 5 Hotel
Ranked #1 of 12 Hotels in West Drayton
Certificate of Excellence
Nairobi, Kenya
Level Contributor
56 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Ok for a night but don't use the car park”
Reviewed 11 August 2014

The hotel is conveniently located for Heathrow Terminal 5 if you have a car but slightly more hassle if relying on buses. A family room for four so close to Heathrow is pretty good value at GBP100. Service is satisfactory although I couldn't see the point of using the self-service check-in with one of the staff hovering over my shoulder telling me what to do - it would have been better if he'd just checked me in himself! Note that there is a 2 pound surcharge on top of your quoted room rate if you choose to pay by credit card (even if you used the same card when making the reservation through Booking.com).

The car parking fee of GBP12 for 24 hours is extortionate, especially as there is free parking on the road outside at weekends and outside of the hours of 9am - 5pm on weekdays. If I had know this before I would definitely not have bothered paying for parking!

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Pete H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
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colorado
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 August 2014

On a recent trip to England, our family stayed at the Premier Inn Terminal 5 Hotel. We were able to catch the FREE city bus from terminal 5, which stopped right in front of the hotel. (that saved us considerable cab/bus fair). I was worried that it would be too noisy considering the nearness to the airport, but we couldn't hear a thing. The beds were VERY comfortable, the hotel is very clean, the food was terrific and the customer service was fantastic! AND, if you want to take a stroll, down the road just a few blocks is a FABULOUS little bar/restaurant calledThe White Horse - UNBELIEVABLE gardens! and terrific PIMMS! Was a wonderful way to begin our England trip. Would recommend this hotel to ANYONE.

Room Tip: Of the three rooms our family enjoyed, they were all located on different sides, and all of them wer...
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 16 August 2014
Dear D L,

Thank you for your wonderful feedback.

We are glad to hear that you enjoyed your stay with us at Premier Inn Heathrow Terminal 5. Our hotel location indeed makes it is very easy and cheap for airport transfers especially with the local bus service no. 423, which is free at the moment to and fro from the Terminal 5.

Despite the location, all of our rooms are quiet due to the triple glazing, which keeps out all of the exterior noise and hence makes for a comfortable stay. To provide our guests with great rooms is one of our goals and we attempt to achieve that by keeping cleanliness as one of our top priorities.

We are also pleased that you enjoyed your meal in our lovely restaurant and found it valuable, along with the service from our wonderful team members. The hotel is also situated in a lovely locality providing opportunities to explore and enjoy time with your family.

Thank you once again, and I hope we have the pleasure of welcoming you back in the near future.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

A really good experience. Kaleigh, serving in the restaurant, excelled in her service. All staff very friendly. The hotel & room were very clean. As budget hotels go, this one punches above its weight.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Father_Hackett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 16 August 2014
Dear Father_Hackett,

Thank you for staying with us at Premier Inn Heathrow Terminal 5.

We greatly appreciate your recognition of our friendly and helpful team. Keileigh (and all of our team member) believe in providing that personalized & exceptional service, and I agree with you, that she is very good at his job and will pass your excellent feedback to her and the team.

We believe in making our guests have an excellent journey at our hotel and are glad to hear we were able to meet that for you through great room and service. We would also like to thank you for ranking us amongst the top.

Thank you once again and we look forward to welcoming you for another brilliant stay.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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Burnaby, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 August 2014

Got a night free due to a flight delay from BA.. was one of the best hotels we have been to..
Dining service was good, food was really tasty.. ambiance was very nice and inviting.. super comfy beds..

Nothing to dislike for a flight haul stop-over..

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aarti s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 8 August 2014
Dear Aarti S,

Thank you for the fantastic review and wonderful comments!

We are glad to hear that you found our hotel to be among the best ones in which you have stayed in. I am thankful to BA for giving us an excellent opportunity for serving you.

Once again, thank you for staying with us and I hope we have the pleasure of welcoming you back in the near future.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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Manchester UK
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014

Hotel is in easy reach of Heathrow terminal 5 using the Hotel Hoppa buses - easy to book, easy arrival and registration. Pleasant and efficient staff.
Hotel very cean and wonderfully quiet, An absolute pleasure to rest after a 12 hour flight in such stunning surroundings

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Josephine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 8 August 2014
Dear Josephine A,

Thank you for your review and for sharing your valuable feedback, it really means a lot to us.

Our hotel location indeed makes it very easy for airport transfers to all the Terminals through various options of Hoppa buses to all Terminals.

We greatly appreciate your recognition of our friendly and helpful team and will certainly pass this on to them.

Also, we are happy to hear that you found our rooms clean and quiet. All our rooms are designed keeping the need and comfort of the guest in mind, which includes all the provisions & also the triple glazing to keep out all of the exterior noise and make it quiet and comfortable.
Looking forward to welcoming you again at Premier Inn Heathrow Terminal 5.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2014

This hotel has excellent customer service and friendly staff.

The service desk patiently helped us to print our four boarding passes. This was not easy as the person at the desk had to deal with computer problems.

The "meal deal" was a "real steal". Our party of four enjoyed both the dinner and the breakfast prior to our departure.

The hotel is quite far from the centre of town; however, thanks to the hotel's service desk we managed to use public service quite easily. The folks at the service desk even told us that the bus ride to the subway was free of charge.

Rousseau Fernandez, the waiter that attended to us at breakfast on the morning of the 29th, is quite a pleasant and friendly person. We were a party of four and we were all delighted with his service. He went "above and beyond" his call of duty As there were not many customers in the restaurant at the moment, Rousseau took the time to engage in pleasant conversation with us about the hotel and in the process we learned a bit about him, and he about us. We even took a few photos together (one is attached). Rousseau is real proud to be an employee of Premier Inn-and Premier Inn should be proud to have a worker as Rousseau. Thanks to him all four of us are satisfied customers and will definitely recommend Premier Inn to others. We wish Rousseau all the best with his employment at Premier Inn.

Room Tip: If not certain of the assigned room, tell the front desk that you will like to visit the room before...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank pickle m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 8 August 2014
Dear Pickle M,

Thank you for the fantastic review and wonderful comments!

Firstly, we at the Premier Inn Heathrow Terminal 5 always make an effort to offer our guests an excellent service and accommodate the requests as far as possible including printing the boarding passes.

We are happy to know that you took an advantage of the amazing Meal deal package. Indeed it is a great offer where you can save upto 33% off normal prices and allows you to select 2 courses from our Thyme menu; a beverage and our all you can Eat Premier Breakfast, which has an extensive range of products.

Although the hotel is some distance from central London, it is a very convenient travel to the Central London by underground with a connectivity of the free public bus 423 from the hotel to the Heathrow Terminal 5 underground tube station and I am happy that you were guided the directions well by our team.

We greatly appreciate your recognition of our friendly and helpful team. Our team are very guest focussed and friendly, which helps us in achieving our goal of providing each guest with a memorable and enjoyable stay. Rousseau (and all of our team member) believes in providing that personalized & exceptional service, and I agree with you, that he is very good at his job and is an asset to our Company. I will pass your excellent feedback to him and the team.

Looking forward to welcome you soon for another great stay!

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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Milton Keynes, UK
Level Contributor
172 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 1 August 2014

Excellent stay. You can hear no noise at all in the rooms! Triple glazing I believe?

Welcomed on arrival and all contact with staff excellent; helpful and cheerful.

Consistency is the name of the game and no difference here. I actually bought some shares in the company last year (Whitbread) as I have been so impressed with the group and their expansion plans!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank RichardW99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this review, 8 August 2014
Dear RichardW99,

Thank you for staying with us. It is wonderful to hear from our valued customers and appreciate your continued patronage.

Firstly, all our rooms are designed keeping the need and comfort of the guest in mind, which includes all the provisions & also the triple glazing to keep out all of the exterior noise and make it quiet and comfortable.

We greatly appreciate your recognition of our friendly and helpful team and will certainly pass this on to them.

Lastly, we are glad to hear that you believed in the Company and have become a valuable shareholder.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Heathrow Airport Terminal 5 Hotel

Property: Premier Inn London Heathrow Airport Terminal 5 Hotel
Address: Premier Inn London Heathrow Airport Terminal 420 Bath Road | Heathrow Airport Terminal 5, Longford, West Drayton UB7 0EF, England
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in West Drayton
#1 Business Hotel in West Drayton
#1 Best Value Hotel in West Drayton
#1 Romantic Hotel in West Drayton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Heathrow Airport Terminal 5 Hotel 3*
Number of rooms: 400
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn London Heathrow Airport Terminal 5 Hotel West Drayton, Greater London

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