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“Restaurant staff ( Rousseau )”

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Premier Inn London Heathrow Airport Terminal 5 Hotel
Ranked #1 of 12 Hotels in West Drayton
Certificate of Excellence
Reviewed 22 August 2014

My family and I had an enjoyable experience at the restaurant ,thanks to Rousseau who was very attentive,efficient,polite, smiling and very happy serving not only us but caring to other customers in his working area , Rousseau is such and acid to your restaurant
keep up the good work and standard
Regarding the food dinner need to improve, as I already tried most of your main courses ,as well as portions,
As for breakfast buffet it needs to include a cold platter with a selection of cheese and cold ham
Thanks

Room Tip: All rooms identical
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  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Ihab W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded 29 August 2014

Dear Ihab W,

Thank you so much for taking your time to provide your valuable feedback to us.

We are delighted that you enjoyed the hospitality provided by our team member, Rousseau. We are indeed proud to have a member like Rousseau in our team who always knows how to go extra mile in order to care the needs of our guests and provide service up to the highest standards. I will pass on to your incredible comment to him.

Premier Inn always tries to add variations to the menus, so hopefully when you stay with us again you can find an added menu. We are always happy to pass your feedback to our food and beverage departments to help improve our selection to all our guests.

Hope to see you soon!

Kindest Regards,
Ekta
Premier Inn Heathrow Terminal 5

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886 - 892 of 2,038 reviews

Reviewed 19 August 2014 via mobile

Fantastic hotel that is really close to Heathrow airport. This hotel is really clean and modern, it has everything you need. All the staff were really polite and helpful. Food was good. We are planning on returning next time we fly from Heathrow.

Stayed: August 2014
2  Thank fayelw25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded 22 August 2014

Dear fayelw25,

Thank you for taking your time to write wonderful feedback on your recent stay with us at Premier Inn Terminal 5.

Our hotel location indeed makes it very convenient for our guests to travel to the airport terminals. As the hotel is situated very close to Terminal 5, it provides for cheap and easy transfers especially with the local bus service no. 423, which is free at the moment to and fro from the Terminal 5.

We are delighted that you found our room clean and were satisfied with the amenities provided which are designed keeping the need and comfort of our guests in mind.
We also greatly appreciate for your notice of our wonderful team and will pass on your valuable comment to them.

It is nice to know that you were able to enjoy your meal in our lovely restaurant. It provides great encouragement to enhance our quality in our extensive range of product in the menu.
We hope we have the pleasure of hosting you at Premier Inn Terminal 5 once again and, once again, thank you for staying with us.
Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5

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Reviewed 19 August 2014

Very friendly and hospitable staff, immaculately clean rooms, very quiet. Great view of the main runway at Heathrow. Food was excellent and at a reasonable price. Bar prices were also very reasonable for the location. I can highly recommend this hotel and I would certainly stay there again.

Room Tip: Ask for a room overlooking the airport. It's a really interesting view. And it's quiet.
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded 22 August 2014

Dear Mike S,

Thank you for your positive comments and staying with us at Premier Inn Terminal 5.

We are grateful for your acknowledgment of our welcoming and helpful team. I will pass on your valuable feedback to the team.

We are glad to know that you found our rooms clean which remains as our topmost priority. Also, all our rooms are designed keeping the need and comfort of the guest in mind, which includes all the provisions & also the triple glazing to keep out all of the exterior noise and make it quiet and comfortable.

We are also delighted that we were able to serve you in our lovely restaurant and thrilled to know that you enjoyed your meal from Thyme menu, which includes extensive range of products. Our bar, which is just next to the restaurant, adds value with its reasonable price and good service.

Thank you for your wonderful feedback once again and look forward to another opportunity to welcome you in the near future.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5

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Reviewed 14 August 2014 via mobile

We stayed here for one night as we were flying out of terminal 5 very early the next day. As soon as we arrived we were greeted by friendly hospitable faces. The family room we had was nice and big and facing the runway so the kids watched the planes taking off, they didn't move for ages! We ate down in the restaurant and the food and service was better than anything I have experienced in any high profile restaurant. The food was off the clock just brilliant as were the staff. The price of the meals and drinks were just fantastic, honestly they are under pricing themselves as I have paid far more for far worse at 5* hotels. If you are using Terminal 5 STAY HERE you WILL NOT BE DISAPPOINTED!!!!

Stayed: August 2014
4  Thank JameskKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

Have been to many places and best hotel's.and just stop for breakfast on 3rd august at THyme .Rousso served me and i m so impressed with premier inn as it has an employee like him that i would want to stay with premier inn T5 as i provided excelent 5stars standard service.although it was very busy he still had a smile and was welcoming every guest.this day the other 2girls were just not that good but rousso made sure every guest was taken care.the breakfast was very good.i was just there for breakfast, Rousso made me feel like one of the guest who were staying in the hotel so very welcomed and welcoming warmth and friendliness.this day there was no manager and Rousso behaved like a manager.and i think he should be a team leader and no waiter.A very good luck to Mr Rousso.

Stayed: August 2014, travelled with friends
Thank sunshine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded 22 August 2014

Dear Sunshine S,

Thank you for your wonderful review and for sharing your valuable feedback, it really adds value and confidence to the service we believe in providing to our customers.

We would also like to thank you for your recognition of our brilliantly focussed team member who always engages himself in his best capability to make our each customers’ visit enjoyable and memorable. Rousseau, through his exceptional customer service and ability to build up personalised connection with the guest, has been an integral part of our team and asset to our Company. I will pass on your excellent feedback to him.

We are also glad to know that you gave us a chance to serve you breakfast in our lovely restaurant and enjoy our range of items on the menu. Up to two kids under 16s eat breakfast for free when one adult orders a full Premier Inn Breakfast.

Thank you once again and we look forward to welcoming you for a brilliant stay at Premier Inn Terminal 5.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5

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Reviewed 12 August 2014

Having stayed at this hotel on several occasions and had an exceptional experience, I felt compelled to review following our recent stay this week. Flying down from Aberdeen with a teething toddler can be an experience in itself! We arrived at the hotel just after 19.00 and was greeted with smiles and swiftness of service, tucked up for the night by 19.30. Next morning at breakfast we were met by Rosseau who quite literally provided us with the kind of service I would expect from a 5 star exclusive hotel and I have stayed in a few on business all over the world. Thank you my friend, our little boy is still talking about you.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Jason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded 16 August 2014

Dear Jason D,

Thank you for keeping faith in the service that we provide at Premier Inn Heathrow Terminal 5 and also for staying with us again.

The consistency in our exceptional service is due to our brilliant team members who believe in providing excellent customer service and so enact, in every possible way, to help and build up a friendly relation with guests in order to make them feel comfortable during their stay. I would also pass on your valuable review to Rousseau who never fails in delivering outstanding performance.

We are also delighted to know that you gave us a chance to serve you breakfast in our lovely restaurant and enjoyed our range of items on the menu. Up to two kids under 16s eat breakfast for free when one adult orders a full Premier Inn Breakfast.

Once again we are grateful for your wonderful feedback and please pass our regards to your little boy.

Kindest Regards,
Ekta
Premier Inn Heathrow Terminal 5

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Reviewed 11 August 2014

The hotel is conveniently located for Heathrow Terminal 5 if you have a car but slightly more hassle if relying on buses. A family room for four so close to Heathrow is pretty good value at GBP100. Service is satisfactory although I couldn't see the point of using the self-service check-in with one of the staff hovering over my shoulder telling me what to do - it would have been better if he'd just checked me in himself! Note that there is a 2 pound surcharge on top of your quoted room rate if you choose to pay by credit card (even if you used the same card when making the reservation through Booking.com).

The car parking fee of GBP12 for 24 hours is extortionate, especially as there is free parking on the road outside at weekends and outside of the hours of 9am - 5pm on weekdays. If I had know this before I would definitely not have bothered paying for parking!

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Pete H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Heathrow Airport Terminal 5 Hotel

Address: Heathrow Airport Terminal 5, 420 Bath Road | Longford, West Drayton UB7 0EA, England
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Best Value Hotel in West Drayton
#1 Family Hotel in West Drayton
#1 Romantic Hotel in West Drayton
#1 Business Hotel in West Drayton
Price Range: £56 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Heathrow Airport Terminal 5 Hotel 3*
Number of rooms: 400
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn London Heathrow Airport Terminal 5 Hotel West Drayton, Greater London

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