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“Not too bad” 3 of 5 bubbles
Review of Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
Ranked #9 of 12 Hotels in West Drayton
Bangi, Malaysia
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not too bad”
3 of 5 bubbles Reviewed 15 April 2014 via mobile

We decided to spend a night here since we arrived late at night. Overall, ok. However, the shuttle service charge was too high for less than 5 minutes ride. If convenience is what you want, this hotel can offer that

Stayed April 2014, travelled as a couple
Helpful?
Thank LizaSahar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 18 April 2014
Thanks for your recent review.

I am pleased you found the hotels close location to Terminal five favourable. All POD ticket sales are collected on behalf of the operator. The hotel does not profit at all from these sales.

Next time your here you must check out the views of the Northern runway from the terrace next to the restaurant.

We look forward to welcoming you back to the Thistle London Heathrow when you return to the UK.
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2,359 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 15 April 2014

Hotel rooms are badly needing renovated. I had paper hanging off the wall in my room. Bathrooms in need of refresh as well. Reception area is fine, as are the staff. It just the interiors that let this place down.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dougal791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 18 April 2014
Thank you for you recent review.

I am glad you found the staff welcoming. We are currently reviewing renovation plans. Next time you’re in the area check the thistle website you can now check in online and save some time.

We look forward to welcoming you back to the Thistle London Heathrow Hotel as soon as possible.
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Bristol, United Kingdom
Level Contributor
198 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

For one night this hotel is fine and if you are flying from T5 the 'Pod' is an added bonus. Forget crowded Hoppa Buses that stop everywhere - this is a 5 min journey straight into the Terminal - and only a £5 per head. The Thistle is the only Hotel serviced by the 'Pod'.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Richard195418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 18 April 2014
Many thanks for your comments.

It’s great that you found the POD a useful addition to your travel plans. A recent guest timed their journey from the main reception to departures at just 12 minutes! We do have a rolling re-decoration cycle that runs year round through all bedrooms.

We have invested in the product and equipment at breakfast recently so i am glad you enjoyed everything.

We look forward to welcoming you back to the Thistle London Heathrow Hotel again soon
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Portsmouth, United Kingdom
Level Contributor
202 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 bubbles Reviewed 13 April 2014 via mobile

I think this hotel is very much in need of an upgrade and refurbishment if it wants to keep it's clientele.

It has huge potential, overlooking the runway, with access to Terminal 5 via the driverless ULTra Passenger Pods, and plenty of car parking.

This may be where most of their business comes from, but - beyond that - there's nothing really special about it.

The good:
The ULTra Passenger Pods;
Proximity to the runway and Terminal 5;
The car parking;
The observation deck;
The free wifi;
The aircon worked well.

Needs improvement:
There's an overwhelming odour of very sweet detergent or air freshener spray that hangs in the corridors and hits the back of yr throat;
The hotel interior is tired and creaking (& peeling in places), & doors to store areas, bin stores and access corridors are left open, which makes a very negative impression;
I fail to understand why hotels have their smoking areas inside their main entrance ... Walking thru a cloud of nicotine is never a good welcome;
For the number of rooms, the reception desk is entirely inadequate, & - with 1 person staffing the desk at 6pm on a Saturday - makes a further negative impression when you arrive, as you queue for ages to check in;
The exit and route to the T5 pods needs to be worked on ... this is as important as the main entrance, as a lot of people enter this way, but what greets them is a path past bin stores and laundry areas and a grubby back door that leads into what looks and feels like a service corridor;
The hotel's price for the passenger pods is unreasonable (£5 per person, each way!). If you were travelling with another person, it would cost you £20 return for a 5 minute trip ... much worse if you're travelling with family. When you consider that the fee is essentially just to provide you with an access code for the gate, the novelty soon wears off.

Would I recommend staying here?
Not really. You can find better in the vicinity. However, if you're aware of the negatives and don't mind them and want the proximity to T5, via the Pods, give it a go (but search around for discounted rates, as I wouldn't pay full price).

Stayed April 2014, travelled solo
Helpful?
Thank roosterza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 18 April 2014
Thank you for you recent review.

Thank you for your mention of the large car park and the POD connectivity to T5. I will make sure all your feedback is passed on to the staff. The corridors are being renovated next, starting with new carpets throughout by the end of May this year.

Check out the thistle website direct and take advantage of out best rate guarantee and online check facility. We look forward to welcoming you back to the Thistle London Heathrow hotel soon.
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 12 April 2014 via mobile

The hotel looks like a concentration camp barracks. Food is a aeroplane quality like. There was a transformer noise for whole night. Even though the crew knew we will come, they weren't prepared at all. Not recommended!

Stayed April 2014, travelled on business
Helpful?
Thank Maciej B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 18 April 2014
Thank you for you comments.

We value and take all feedback seriously. I will ensure that your feedback is passed on to the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dakar, Senegal
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 7 April 2014 via mobile

Rooms are very average and at £70 do not offer value for money.

The shower head is very annoyingly at eye height which means you knock your head whilst showering which is just lazy design. My loo was dirty and clearly not well cleaned.

After sitting in the restaurant for over 15 minutes without anyone asking to take good or drink order I have up. Tried the Sellers bar which is utterly grim. Gave up on food entirely in this hotel (very very expensive even if I had ordered something). In fact, I wondered over the road to the Thyme bar at premier inn which has a good quality, friendly and comfortable lobby bar and restaurant.

I'd say only stay here if you have to and don't expect anymore than a mediocre room.

Stayed April 2014, travelled on business
Helpful?
1 Thank Dominic D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 10 April 2014
Thanks you for taking the time to review the hotel.

I am frustrated to read your comments about the restaurant and the cleanliness of your room. This is certainly not what I have come to expect of the team. The restaurant prices have been checked against all our local hotels and were found to be competitive.

We hope you will give us the chance to restore your faith in the property in the not to distant future.
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Suffolk
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

We checked in here prior to our flight from Terminal 5 the next morning. Our room had everything that we needed - no great luxury but we only needed a base for the night for which it was ideally suited. The staff were helpful and courteous. Despite our close proximity to the planes our room was quiet. The parking worked fine and so did the Hotel Hoppa service to the airport. We would highly recommend this hotel.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Holidaysurfer_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 8 April 2014
Many thanks for your kind review.

I am glad the hotel worked how you anticipated for you holiday stop over. Tailoring the property around many different types of traveller is important to us.

It’s great you had a good nights sleep we have just invested heavily in new bed stock including Hypnos mattress and Mitre toppers which we are getting some great feedback for.

We look forward to welcoming you back to the Thistle London Heathrow hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thistle London Heathrow Hotel

Property: Thistle London Heathrow Hotel
Address: Bath Road, West Drayton UB7 0EQ, England
Phone Number:
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 12 Hotels in West Drayton
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London

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