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“Convenient, inexpensive, but not very clean”

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Thistle London Heathrow Hotel
Ranked #9 of 12 Hotels in West Drayton
Reviewed 18 July 2014

My wife and I stayed here so we could get to Heathrow very early in the morning. The price was pretty good and the location was excellent. The bed was decent and there were no disturbing noises during the night, inc. no aircraft noise.
The downside was that when we got into the room we found that the toilet hadn't been thoroughly flushed since the last occupants (or cleaning staff) had been there and the sink was dirty. We could only figure housekeeping had done a lousy job. Then we found that in the fact the toilet simply didn't flush well, and apparently housekeeping also hadn't arranged for it to be repaired. I mentioned it to the desk staffer in the evening and he said he'd make a note of it, but there was no offer to move us and we were tired so we didn't push it. My wife and I agreed we would stay for the night as it was late, but we were glad we weren't staying for a second night. We wouldn't have done so. I mentioned it again in the morning when we checked out. The guy made a note of it, but that was it. We needed to rush to the airport, so again we didn't push it. It's hard to recommend this hotel despite the location and price.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Parabopete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this reviewResponded 14 October 2014

Thank you for you recent comments.

I am sorry you didn’t enjoy all of your stay. We look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,684 - 1,690 of 2,686 reviews

Reviewed 16 July 2014

Easy to find hotel with shuttles running from Heathrow (and back to Heathrow or the Tube to London area).
This hotel had everything travellers required, helpful and friendly staff, door to door transport (at a cost) or free buses 50 metres from the hotel, good size clean rooms and although extremely busy and directly under the Heathrow flights the noise was minimal.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this reviewResponded 14 October 2014

Many thanks for the great review.

I am glad the hotel worked well as a stopover for you and I am pleased you found the reception team friendly.

Next time you stay speed up your journey to the airport by taking the POD. A recent guest timed their journey from reception to T5 at just 12 minutes!

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Reviewed 15 July 2014

This is a hotel for a guest on the move, if you are flying in or out of Heathrow, it's clean, close (very close) to the airport and the pod transport looks to be a very convenient way of getting into T5. It's not photogenic, there is no gym or anything along those lines. Drinks aren't cheap, £5 for a G&T but where is? Ok for the traveller, no one else.

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Giles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this reviewResponded 14 October 2014

Many thanks for you comments.

I am pleased the hotel worked well for you, it’s really important that your stay represented value for money. Now we have increased our wifi speed so it’s superfast all over the hotel for free.

I hope you had the opportunity to watch the planes landing on the northern runway at breakfast; this is one of the hotels best features. I look forward to welcoming you back to the Thistle London Heathrow hotel in the future.

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Reviewed 12 July 2014

We booked this hotel for a 3 night trip to London. From arrival to our departure after one night it was problem after problem. No lift so first floor not suitable for wheelchair users or those with pushchairs. First room, smoke detector covered with plastic bag, safe broken, used false eyelashes on floor, room filthy to list a few issues. After complaining to duty manager, moved to new room which looked cleaner but wasn't. Found a calendar from a previous room occupant, door didn't lock, dirty yellow stain on sheet. My sons hands and feet were black from crawling on the carpet. Fire exit blocked with the bed taken out of our room. Not able to comment on dining facilities (which we'd paid for) as we couldn't get there with the pushchair as on first floor. Externally and internally the hotel needs a complete refurbishment and front desk staff need to attend customer service training. Would never stay at a Thistle hotel again.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank madmac77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this reviewResponded 9 October 2014

Dear Guest,

I am sorry you had a poor experience, that’s never our intention. We have invested heavily in many areas of the hotel over the last year and will continue to do so.

We have a clear communication plan and all relevant feedback is passed onto the concerned department for their action.

Kind Regards,

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Reviewed 10 July 2014 via mobile

We booked the Thistle & parking on a Groupon deal, now I know why it was on offer. I was depressed from the minute we pulled into the carpark as the building is the ugliest I've ever seen. Whilst reception was ok and the bar area there quite bright and modern, the rest of the hotel is simply dire. Our room had the most disgusting damp smell and the main bar upstairs was like an old people's home (use the lobby bar). The pod access to Terminal 5 is good (although wasn't expecting the £10 return fare), but if you stay at The Premier Inn next door I'm pretty sure you could buy a ticket for the pod still. Based on my experience I won't be staying in a Thistle again for fear of these standards. Don't bother, it was a disappointing start to our holiday.

Stayed: June 2014
2  Thank Jugson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this reviewResponded 9 October 2014

Dear Guest,

I am sorry you had a poor experience, that’s never our intention. We have invested heavily in many areas of the hotel over the last year and will continue to do so.

We have a clear communication plan and all relevant feedback is passed onto the concerned department for their action.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Doesn't look good from the outside quite dated, but inside the staff are helpful and polite and the hotel has a good bar and restaraunt with a good view of the terminal 5 and the runways ideal for the plan spotter.
Rooms are ok with good aircon and free wifi but quite small for a couple also you can get a pod to terminal 5 if you wish although there is a charge. good parking
all in all value for money will stay again

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Newness625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this reviewResponded 14 October 2014

Thank you for your recent review.

Your mention of the reception is most welcome. I will make sure this is passed onto all the front line staff members.

Check out the thistle website direct and take advantage of out best rate guarantee and online check facility. We look forward to welcoming you back to the Thistle London Heathrow hotel soon.

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Reviewed 6 July 2014 via mobile

The hotel is quite basic compared to many in the area
The rooms need updating and a clean in some areas
There is free wifi and good car parking
Staff are reasonably friendly
It had a good view of the runway
If u can find a good deal it's worth a stay but in general you can find better in the area
I also find it interesting that if you read all the reviews the general manager never responds is this because he has no replies or they just don't care

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Stevewales44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this reviewResponded 14 October 2014

Thank you for your review.

I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us.

Next time you stay speed up your journey to the airport by taking the POD. A recent guest timed their journey from reception to T5 at just 12 minutes!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Phone Number:
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 12 Hotels in West Drayton
Price Range: £49 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 266
Official Description (provided by the hotel):
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London

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