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“Best stay over location”

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Thistle London Heathrow Hotel
Ranked #9 of 12 Hotels in West Drayton
Auckland Region, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best stay over location”
Reviewed 31 July 2014

Had a wonderful overnight stop before our long flight back to NZ. Majority of staff extremely welcoming and friendly, only disappointment was the fact we had booked back in March, but found that our room was the furtherest away from reception. It would have been a lot easier if there was a small trolley to bring luggage from room on check out morning, but width of corridors hindered this as the service trolley required space. Was extremely clean and very quiet. Would like to see a hand rail in the bathroom to place hand towel on, as there was no place to hang this up after using.

Room Tip: Request a room close to reception if you have any problems with walking etc, and also assistance if...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank yzfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 14 October 2014
Thank you for your recent review.

Your mention of the service being welcoming and friendly is most welcome. I will make sure this is passed onto all the front line staff members.

Check out the thistle website direct and take advantage of out best rate guarantee and online check facility. We look forward to welcoming you back to the Thistle London Heathrow hotel soon.
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2,482 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (470)
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Russell, New Zealand
Level Contributor
250 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 31 July 2014

I read many not so favorable reviews about this place but since I had a very early flight (6.55am) from Terminal 5 and did not want to use the dreaded Hopper service or expensive taxi I figured this one fits the bill as it has almost direct access to the "pod" transport system.

I always travel with earplugs so any noise complaints others had - I can't agree with - if one is staying at an airport hotel - there will be planes going overhead - so really no need to complain about that!

Overall - friendly staff, clean but tired looking. Smallish rooms and a new for me - being asked at check in - two people - no just me - ok but it's a queen room - so? no problem with a bigger bed... but only one towel... go figure:-)

No bar fridge - so warm wine for me - small kettle and only two sachets of coffee... probably could have rang house keeping for that but rather odd. They have no lift - so people with large suit cases like me are lucky if they are put on the ground floor or will have to carry their bags upstairs.

I did not try the restaurant so can't comment on that.

The pod system delivered though - its a fiver and is very fast and on time.. so for that reason I would stay again for sure.

Room Tip: If you travel with loads of bags (or heavy ones) - get a downstairs room and always take some ear pl...
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  • Stayed July 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
1 Thank R_G_Baker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 14 October 2014
Thanks for your recent review.

I am pleased you found the hotels close location to Terminal five favourable. All POD ticket sales are collected on behalf of the operator. The hotel does not profit at all from these sales.

Next time your here you must check out the views of the Northern runway from the terrace next to the restaurant.

We look forward to welcoming you back to the Thistle London Heathrow when you return to the UK.
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Zug, Switzerland
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 July 2014 via mobile

I had to find a hotel as my flight from T5 was cancelled. The hotel is not very from from T5 so that is good. The rooms are very small and extremely thin-walled you can hear every sound your neighbors are making. The hotel is not very fresh and it is really time for a major refurbishment. I tried room service and that was actually ok. One night in a case of emergency is ok but for any other reason I would not recommend this hotel.

Stayed July 2014, travelled solo
Helpful?
Thank Joakim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 14 October 2014
Many thanks for your comments

I am glad the hotel worked well as a stopover for you and you enjoyed room service.

Next time you stay speed up your journey to the airport by taking the POD. A recent guest timed their journey from reception to T5 at just 12 minutes!
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Timbuktu, Mali
Level Contributor
179 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 22 July 2014

Its just in the flight path of the aeroplanes. Wouldn't have minded so much if I had been going on a plane but I wasn't. Fortunately we were only there for 1 night. The planes stop at 11 and my lighter sleeping colleagues couldn't sleep until then. The hotel is, otherwise, pretty bog standard. Dated. Tired. Probably a cheap option for those flying from Heathrow. Staff were friendly enough. Cant really say any more. Good or bad. I wouldn't stay here again if I could help it. It asks me about location - if you just want a quick transfer to Heathrow, its great. If you want pubs, shops, some sort of life. You wont get it.

Room Tip: I think they are all pretty much the same. I would try to avoid single rooms as I bet they are pokey...
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Damon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 14 October 2014
Thanks for your recent review.

I am pleased you thought the hotels close location to Terminal five favourable.

Next time your here you must check out the views of the Northern runway from the terrace next to the restaurant.
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Coventry, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 22 July 2014

Stayed here for one night after a long flight back from Las Vegas. We arrived late- approx 11.30pm. We booked this hotel as it stated that the hotel was directly in terminal 5- don't be fooled! It cost us £25 in a taxi from terminal 5 to the Thistle! It could be argued you could get the bus but with it being so late, no buses were running so our only option was a taxi.

Reception staff seemed tired with a 'can't be bothered attitude' and with our room being located 3 floors up with no lifts, we had to ask for help with our luggage but the staff member seemed 'put out' by this. The room was basic & quite small but was fine for us to just freshen up and get our head down after a long flight. The air con in the room was a god send as it had been a really hot day that day so that was good.

Hotel claims to have 24 hr room service but we were told it finished at 11pm. However, there is a Mcdonalds just a 2 min walk away which was open 24 hrs, so we just went there for a bite to eat. At a large international airport such as Heathrow, this hotel should offer 24 hr room service for its guests.

However, on a positive note, this hotel offers great transport links to the rest of Heathrow airport with a shuttle bus picking you up directly outside the hotel reception doors.

Just a tip to other guests travelling to terminal 5 and wanting a hotel directly outside, I would recommend the Sofitel hotel which is literally a walk across the road from the Terminal 5 doors.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelissaMarie15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 14 October 2014
Thank you for you recent comments.

Terminal 5 to the hotel in a taxi should cost no more than £15.00 - £20.00 even at 11.00pm. You can come by bus for free or direct on the POD for £5.00 per person. The hotel only has a ground and first floor but we are working towards fitting a lift into the hotel and part of this project is a bridge to connect all parts of the building.

We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.
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Alness, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 July 2014 via mobile

Great spot for stopping over when flying in or out of Heathrow terminal 5. Corridors and rooms are pretty tired looking but perfectly clean. The view from the restaurant makes up for the poor quality overpriced food which is all too common when you have a captive audience. The pod that takes you too and from the airport is fantastic, really easy trip to the airport I the morning for an early flight.

Stayed July 2014, travelled solo
Helpful?
Thank Caroline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 14 October 2014
Many thanks for the great review.

I am glad the hotel worked well as a stopover for you. We have not been working with the POD operator too long but the partnership seems to be working well.

We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.
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Coventry, United Kingdom
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 21 July 2014 via mobile

Stopped here with a amazon deal nobody understood what was going on. In the end I got charged twice this has now been rectified. Rooms tired plumbing needs sorting . Evening meal good breakfast excellent ok for one night. Pod from hotel great to get to the airport. Would stop here again but only for one night.

Stayed July 2014, travelled as a couple
Helpful?
Thank mikesue376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, 14 October 2014
Many thanks for you comments.

I am pleased the hotel worked well for you, it’s really important that your stay represented value for money. I will pass your comments of the evening meal and breakfast to the chef and his team, thank you.

I hope you had the opportunity to watch the planes landing on the northern runway at breakfast; this is one of the hotels best features. I look forward to welcoming you back to the Thistle London Heathrow hotel in the future.
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Additional Information about Thistle London Heathrow Hotel

Property: Thistle London Heathrow Hotel
Address: Bath Road, West Drayton UB7 0EQ, England
Phone Number:
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 12 Hotels in West Drayton
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London

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