I've had the misfortune to use this hotel several times this year as I need to attend regular monthly meetings held here. Tonight's experience finally took the biscuit.
You'd think management would know that a) I'm a regular and b) also a loyalty card holder but clearly not.
Even though I'd booked a double room I was downgraded to a twin! If I wanted a twin I'd have booked one not a double.So no "it would not be alright to offer me a twin as we've over booked!" Neither it seems does the customer experience extend to offering an upgrade for loyalty and repeat business; even the manager said NO.
So I'm stuck in a room that is frankly appalling, peeling wallpaper, a tired and tatty desk and two beds and to cap it all no refreshments.
The best thing about it is the pod link to T5 which I cant wait to take to get me out of this place.
Do yourselves a favour,use the convenience of the pod and then walk across to The Premier Inn. Yes it may be a few pounds more but the customer experience is well worth it.
So in a nutshell APPALLING and the manager frankly couldn't give a damn and where I'm about to go for some decent food and a smile secure in the knowledge that the manager will ignore this review and leave me to suffer another night in his hotel that would make the slums look habitable.
- Official Description (provided by the hotel):
- Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more less
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- Also Known As:
- Thistle London Heathrow West Drayton
- Thistle Heathrow
- Thistle London Heathrow Hotel West Drayton, Greater London