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“Excellent stay.”

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Hyatt Place London Heathrow Airport
Ranked #2 of 12 Hotels in West Drayton
Certificate of Excellence
Sydney
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent stay.”
Reviewed 21 July 2014

We stayed for one night to avoid morning trafic for early flight.

The location just excellent to get by bus. There are all you need, coffee facility, clean room , free WIFI, free shoutle bus from coach station and short walk to terminal 1.

Thank you for keeping up with service.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Anita021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 23 July 2014
Dear Anita021,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay and found the hotels location and links to the airport via the free public bus services to be convenient for the airport. It was also good to hear you liked your clean room, its facilities and free Wi-Fi.

Thanks again for your review and we look forward to welcoming you back to Arora Hotel Heathrow.

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,830 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cork, Ireland
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 July 2014

Clean and very comfortable. Easy access from Heathrow. Close to the airport but very quiet. Has a very useful shop next to the reception. Good value fixed price three course meal. An enjoyable stay and excellent value for money.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank paul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 23 July 2014
Dear paul c,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay and found the hotel to be excellent value for money and your room was quiet, clean and comfortable. It was also great to hear you enjoyed dinner in Smith’s Grill on the set menu and that the hotel shop was also convenient for you.

Thanks again for your review and we look forward to welcoming you back soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
Reviewed 21 July 2014 via mobile

We spend a weekend at this hotel and we were really impressed,the room was very clean,the staff really nice and the restaurant has really high standards food.unfortunately they made a mistake with our food so we had to wait another hour for it and even than it wasn't what was presented in the menu...we are definitely going there again.

Stayed July 2014
Helpful?
Thank Lauraadela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 23 July 2014
Dear Lauraadela,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m pleased you enjoyed your stay and found your room to be clean and the team to be really nice. Please accept my apologies for the error in Smith’s Grill with your order, this has already been discussed with our Head Chef and Food and Beverage Manager and I believe a discount was applied to your bill and the service charge also removed. I do hope this demonstrated how seriously we took the situation.

Thanks again for your review and we look forward to welcoming you back soon.

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wimborne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

Stayed one night as we had early morning flight. We arrived at hotel about 10.30 am and our room was ready. That was a nice surprise as we had already contacted hotel to see if we could leave our luggage, they charge £1 per item to secure. We spent the day in Windsor and did a boat trip. In the evening we ate in the restaurant excellant service and the risotto was lovely. Room smart and clean and bed comfy would stay again especially as free bus to airport is just across the road. There are some buses that charge so check before you go.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Vera G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 23 July 2014
Dear Vera G,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay and found the hotel to be flexible with your early arrival. It was also great to hear you liked your smart clean room and that the bed was comfortable.

Thank you also for your feedback about the excellent service and food quality in Smith’s Grill, I will look forward to sharing this with the team.

Thanks again for your review and we look forward to welcoming you back soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, United Kingdom
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2014 via mobile

We stopped here for 1 night prior to our flight to USA and to be honest for what we paid I was expecting it to be just OK. What a surprise, our room was clean and well appointed the staff were friendly and welcoming. The included breakfast was excellent. Bus transfers were free and we walked about a mile down the road and found a lovely village pub to have a pint. I thoroughly recommend this gem of a hotel if you are flying from Heathrow and we will certainly be back. Excellent value.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Steve O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 21 July 2014
Dear Steve O,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay and found your room to be clean and well appointed and the team to be friendly and welcoming. It was also great you hear that you thought our all you can eat breakfast at Smith’s Grill was excellent and the free public bus services were convenient for the airport for you.

Thanks again for your review and we look forward to seeing you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level 6 Contributor
201 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 378 helpful votes
Reviewed 19 July 2014

If you are looking for a Heathrow hotel with modern, well-appointed rooms and moderate price, then you would do well to consider the Arora Hotel. We stayed a total of three nights at the Arora at the beginning and end of a vacation and definitely can recommend it to others. The room was moderate size, perfect for two people, and seemed to be recently refurbished as it is in excellent condition. Our room overlooked a runway and busy street but there was no noise as there was a double pane glass with a foot of space between the panes. The U3 city bus is free from the Terminal 1, 2, 3 Central Bus Station to the hotel and back. Actually the hotel issues a sheet with free buses to Terminal 4, 5 and four other destinations in the area, plus the Hoppa bus also stops there for a fee. Issued at check-in is a free wifi code for each device which works well, however, the code needs to be re-entered each startup. The room can be purchased with or without breakfast, which is a full buffet and quite filling. The other meals at the restaurant are expensive. We split a pizza and a soft drink for dinner. The staff is very helpful for advice or printing boarding passes, for example. Over the years, I have stayed at quite a few Heathrow hotels and the Arora is currently at the top of my list.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank jfoote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 21 July 2014
Dear jfoote,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay and found your room to be modern, well appointed and spacious and the team to be very helpful. It was also great you hear that you found the information on the free public bus services provided by the reception team was of use.

Thank you also for your comments regarding the menu prices in Smith’s Grill. Locally sourced products and freshly made food does come at a premium and I do hope you felt this in the quality and service you experienced.

Thanks again for your review and we look forward to seeing you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hastings, New Zealand
Level 4 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 July 2014 via mobile

We were recently booked into the Arora Hotel on a Monday night prior to flying from Heathrow early in the morning. At short notice we decided to return our rental car early and stay at the Arora on the Sunday night. No problem except we couldn't have the premium room we had booked till the following day. That was fine with us. Both the first and second rooms were excellent, comfortable, clean and well maintained. The staff could not have been nicer with our requests. They just made everything so easy that we felt like special guests. The same could be said for our treatment in the bar where we ate both nights. The food was good, fast coming and not expensive and the staff made us very welcome. An excellent stay in a very guest focused hotel.

Stayed July 2014, travelled as a couple
Helpful?
Thank Marnie-kiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 21 July 2014
Dear Marnie-kiwi,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you had an excellent stay with us and found your rooms to be comfortable, clean and well maintained. It was also great you hear that the team were friendly and welcoming and made you feel like special guests.

Thank you also for your feedback about the quality, service and value for money in Smith’s Grill & Bar. I will look forward to sharing your review with the team today.

Thanks again for your review and we look forward to seeing you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place London Heathrow Airport

Property: Hyatt Place London Heathrow Airport
Address: The Grove Bath Road | The Grove, West Drayton UB7 0DG, England (Formerly Heathrow Hotel Bath Road)
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in West Drayton
#2 Family Hotel in West Drayton
#2 Business Hotel in West Drayton
#2 Romantic Hotel in West Drayton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hyatt Place London Heathrow Airport 4*
Number of rooms: 349
Official Description (provided by the hotel):
At Hyatt Place Heathrow Airport, you’ll enjoy the comfort you deserve and the convenience you crave. Plus, you’ll be in the heart of Heathrow Airport, just moments from Terminals 2, 3 and 5. Whether you are travelling for a business meeting or on a family vacation, our hotel is the ideal place to relax, meet and explore. What You’ll Love • The spacious rooms: 349 roomy rooms with our Cozy Corner chaise lounge • Waking up to breakfast: Start the day right with a fresh and heart breakfast from the Gallery Kitchen Breakfast options, served in our Gallery Cafe • Perk it up: Other perks include free Wi-Fi and a 24-hour StayFit Gym • Flexible meeting spaces: 2,422 sq ft of meeting space, perfect for a range of events and celebrations • Great transport options: Linking you to the airport, central London and beyond Hyatt Place London Heathrow is the perfect starting point for work or play when travelling through London Heathrow airport. Relax after a busy day in our spacious guestrooms, rest up, then wake up and experience our Gallery Kitchen Breakfast. Don’t be bound to a schedule; work out or get work done your way at our 24/7 StayFit Gym and e-room business centre. Our central location makes it easy to get around the city with shopping, sightseeing and the business hubs of several Global Companies all in the vicinity. Hotel Features • 349 spacious guestrooms with separate sleeping and living areas as well as our Cozy Corner sofa-sleeper • Signature Hyatt Grand Bed™, upscale bath toiletries, and hi-tech amenities • Free Wi-Fi and remote printing everywhere • Gallery Kitchen Breakfast • Gallery Café serves an a la carte menu for lunch and dinner • 24/7 Gallery Market offers perfectly packed grab n’ go items, from snacks and sandwiches to pastries • Coffee to Cocktails Bar offers a variety of specialty beverages • 24/7 StayFit Gym with Life Fitness machines, free weights, and exercise balls • Free public computers in the Gallery • 2,422 sq ft of flexible meeting and event space PARKING: Our hotel offers on-site parking at £12 per 24 hours. ... more   less 
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Also Known As:
Arora International Heathrow Harmondsworth
Arora International Heathrow Hotel Harmondsworth
Hyatt Place London Heathrow Airport West Drayton, Greater London

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