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“Very helpful staff”

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Hyatt Place London Heathrow Airport
Ranked #2 of 12 Hotels in West Drayton
Certificate of Excellence
Perth, Australia
2 reviews
“Very helpful staff”
Reviewed 19 August 2014

From the moment we checked in until the time that we left, the staff at Arora went out of their way to please. The location of the hotel is ideal for travellers using Heathrow, and it is also very easy to access Central London via the (free) local bus and the Underground. The facilities are good, and the standard of the food in the restaurant was very satisfactory. All in all, a worthwhile choice and quite reasonably priced too.
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Room Tip: No need to worry about airport noise; the insulation is so good that you can watch aircraft taking o...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Roger V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 20 August 2014
Dear Roger V,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m pleased you enjoyed your stay and found the team to be helpful and the hotel to be good value for money. It was also good to hear that you enjoyed your visit to Smith’s Grill and found the hotel to be well located for the airport.

Thanks again for your review and we hope to see you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,719 reviews from our community

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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Wolverhampton, United Kingdom
1 review
Reviewed 19 August 2014

Arrived in the room to have an excellent view of Heathrow airport.If you enjoy watching planes take off this is the hotel for you.Very close to the airport and only 40-50 minutes away from central London.

Rooms are very comfortable and clean with ironing facilities.The check in staff was very welcoming and made this stay from good to excellent.

Great service.!!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank fletchwwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 20 August 2014
Dear fletchwwm,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay and found the team to be very welcoming and your room to be clean, comfortable and well equipped with great runway views. It was also good to hear you found the hotel location to be convenient for both Heathrow Airport and Central London.

Thanks again for your review and we look forward to seeing you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, BC
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 19 August 2014

Room and amenities are fine, can't really comment much since it is just one night stay for early next day flight connection and the rate including breakfast, free wifi is really good compared with the other hotels near the airport. Breakfast choices are very good too and no problem with wifi as well.

Would have given it five star if not because of the wrong information on their website to travel from Heathrow Central Bus Station. "In their website it said for Terminals 1, 2 & 3 use Bus 75 or 76, which leaves from stand 20." This is WRONG information because there is no bus 75 or 76 at stand 20, it is at stand 19.

We looked confused at the station trying to figure out if 75.76 at stand 19 is the right one. End up a nice person at the station asked us where we want to go. He told us to take U3 which wasn't mentioned in their website from Heathrow. He said that 75 and 76 from stand 19 will not take us there (this I am not sure). End up we took his advice and take U3 to the hotel.

Perhaps the Central Bus Station made changes recently but they need to make sure the information on their website is accurate and up to date. Considering most of their hotel guests are there for 1 night transit stay, inaccurate information to get to their hotel is a big minus.

Other than that, the free bus ride is very fast to and from the airport and convenient, the bus stop is right across (from airport) and in front of hotel (to airport). Terminal 2 is the first stop from hotel to Heathrow. I suspect during the weekend, the schedule is not as frequent, we waited for almost half an hour early Sunday morning in front of hotel for bus to airport.

Stayed August 2014, travelled on business
Helpful?
Thank spicykit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 20 August 2014
Dear spicykit,

Thank you for taking the time to review Arora Hotel Heathrow. I’m pleased you enjoyed the breakfast in Smith’s Grill and found the free Wi-Fi convenient.

Please accept my apologies for the confusion over the bus stands, these do change quite frequently which we try keep ahead of where we can. I’m sending a member of the team over to Heathrow Central Bus Station today to check all the bus stands and bus numbers. I can confirm that as well as the U3 the 75 and 76 services do also stop at the compass centre, opposite the hotel where you would have alighted the U3. Thank you for bringing the stand number issue to our attention.

Thanks again for your review and we hope to see you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danbury, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2014

We returned a rental car to Alamo, opposite and two streets removed from the hotel which was conveniently located. We walked back, had dinner, spent the night, and took the free public bus to our terminal. The room was clean, spacious, convenient, and well-priced. There was free internet access in the lobby; we used it to print boarding passes. A breakfast buffet was included with our prepaid room. Dinner--a modest curry--was pricey with additional tax and 12.5% tip included in the bill. Otherwise, I would have given the hotel an excellent rating overall.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Linda5382014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 19 August 2014
Dear Linda5382014,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m pleased you enjoyed your stay and found the hotel to be conveniently located for the car rental area and airport, easily accessed by the local free bus services. It was also great to hear you found your room to be clean, spacious and good value for money.

I’m sorry to hear that you were disappointed with your evening meal in Smith’s Grill. All our menu items include VAT (value added tax) at 20%, by UK law and the 12.5% service charge is completely discretionary.

Thanks again for your review and I hope we can look forward to welcoming you back to Arora Hotel Heathrow.

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 17 August 2014

Cannot fault this hotel. Quiet, spacious rooms which were clean and modern. Didn't eat at the restaurant, but it was quite busy on a Friday night. There is a small shop in the hotel if you need to purchase snack and refreshments. Obviously being near Heathrow, there really isn't anything around in terms of shops or restaurants, aside from a small convenience store about a 5 minute walk away. I'd really only stay here overnight if you need to be close to the airport. Bus located right outside hotel, or about a 10 pound taxi.

  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank The_Franch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 18 August 2014
Dear The_Franch,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m pleased you enjoyed your stay with us and found your room to be quiet, spacious and clean and the hotel to be well located for Heathrow Airport.

Our Reception Team are happy to help with directions to shops, restaurant and bars within the local area. There are good local bus networks with towns such as Hounslow, Uxbridge and Windsor with easy travelling distance from the hotel. You can also travel to London Paddington via the Heathrow Express in just 15 minutes from Heathrow Central (Terminals 1, 2 and 3).

Thanks again and we hope to see you soon at Arora Hotel Heathrow!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Washington
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 August 2014

Since this is nearly on a runway, you'd think it would be noisy. It is very quiet. the rooms are nice for a quick stay hotel; well equipped, free Wi-Fi and a pleasant staff that was very helpful. If you are travelling light, it would be easy to use the free bus service. Travelling with more luggage... the Hoppa service is very reasonable. We stayed twice, coming and going, and would do so again. Very reasonable pricing.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Keith K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 18 August 2014
Dear Keith K,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m pleased you enjoyed your stay with us and found your room to be quiet, well equipped and good value for money. It was also great to hear you found the team to be pleasant and helpful and the free public services and Hotel Hoppa services added further convenience to your stay.

Thanks again and we hope to see you soon at Arora Hotel Heathrow!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurnard
Level Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 16 August 2014

My wife booked the Arora prior to us flying to Newyork for my 60th birthday.The hospitality of all tha staff made it a memorable stay.The birthday cake and card signed by staff put a lump in my throat.Considering the large amount of people staying here they made our stay feel very personal.A special thankyou to you all.A stay I will always remember and would recommend to all.

Room Tip: We stayed in room 445 and had great view of flights taking off without the noise.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Tilburylen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this review, 18 August 2014
Dear cockylen,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay with us and appreciated the great hospitality that the team provided you with and I do hope you have a fantastic 60th birthday!

Thanks again and we hope to see you again soon at Arora Hotel Heathrow!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place London Heathrow Airport

Property: Hyatt Place London Heathrow Airport
Address: The Grove Bath Road | The Grove, West Drayton UB7 0DG, England (Formerly Heathrow Hotel Bath Road)
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in West Drayton
#2 Family Hotel in West Drayton
#2 Romantic Hotel in West Drayton
#2 Business Hotel in West Drayton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hyatt Place London Heathrow Airport 4*
Number of rooms: 349
Official Description (provided by the hotel):
At Hyatt Place Heathrow Airport, you’ll enjoy the comfort you deserve and the convenience you crave. Plus, you’ll be in the heart of Heathrow Airport, just moments from Terminals 2, 3 and 5. Whether you are travelling for a business meeting or on a family vacation, our hotel is the ideal place to relax, meet and explore. What You’ll Love • The spacious rooms: 349 roomy rooms with our Cozy Corner chaise lounge • Waking up to breakfast: Start the day right with a fresh and heart breakfast from the Gallery Kitchen Breakfast options, served in our Gallery Cafe • Perk it up: Other perks include free Wi-Fi and a 24-hour StayFit Gym • Flexible meeting spaces: 2,422 sq ft of meeting space, perfect for a range of events and celebrations • Great transport options: Linking you to the airport, central London and beyond Hyatt Place London Heathrow is the perfect starting point for work or play when travelling through London Heathrow airport. Relax after a busy day in our spacious guestrooms, rest up, then wake up and experience our Gallery Kitchen Breakfast. Don’t be bound to a schedule; work out or get work done your way at our 24/7 StayFit Gym and e-room business centre. Our central location makes it easy to get around the city with shopping, sightseeing and the business hubs of several Global Companies all in the vicinity. Hotel Features • 349 spacious guestrooms with separate sleeping and living areas as well as our Cozy Corner sofa-sleeper • Signature Hyatt Grand Bed™, upscale bath toiletries, and hi-tech amenities • Free Wi-Fi and remote printing everywhere • Gallery Kitchen Breakfast • Gallery Café serves an a la carte menu for lunch and dinner • 24/7 Gallery Market offers perfectly packed grab n’ go items, from snacks and sandwiches to pastries • Coffee to Cocktails Bar offers a variety of specialty beverages • 24/7 StayFit Gym with Life Fitness machines, free weights, and exercise balls • Free public computers in the Gallery • 2,422 sq ft of flexible meeting and event space PARKING: Our hotel offers on-site parking at £12 per 24 hours. ... more   less 
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Also Known As:
Arora International Heathrow Harmondsworth
Arora International Heathrow Hotel Harmondsworth
Hyatt Place London Heathrow Airport West Drayton, Greater London

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