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“What has happened to the food!”

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The Spread Eagle Hotel & Spa
Ranked #1 of 3 Hotels in Midhurst
London, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“What has happened to the food!”
Reviewed 2 October 2012

We booked in for a 1 night 'A la Carte Frenzy' deal on Saturday night. We had previously stayed twice at the hotel over the last 10 years and loved it!

Our room was in the old building with a 4-poster bed and was excellent.

Things really only went down-hill when we went down for our evening meal. It really felt like the hotel had dispensed with it's chef and cost-cutting had swept through the kitchen / food.
We were presented with an all day menu, rather than a personalised chef-driven a la carte menu. When we asked if this was normal - we were told that the hotel had decided to offer the a la carte menu all day...........really!!.......afternoon tea, sandwiches, and 'in-betweeners' on the menu?? There were only 4 true starters and the same for the desserts.....and overall I think you would get a better and more interesting choice at a typical chain pub. I also wondered how often the menu changes?

We had some nibbles and a main course each and shared some cheese and biscuits. The mains were fine (although nothing special) and the cheese course was embarrassing...........no garnishes and a pile of branded water biscuits. I was glad that we had not been tempted to have any other courses. On previous visits the restaurant has been full, with a reasonable proportion of locals eating, they were noticeably absent this time.

Breakfast - my wife had the kipper with lemon, but had to ask for another piece of lemon from which you could feasibly get some juice. The full english came out luke-warm, the sausage did not taste of any quality and it felt like every ingredient had been counted out!

Please note that on our previous visits the food experience has been excellent and really added to the great assets that this hotel undoubtedly has. Our disappointment is therefore driven by our comparisons to previous stays and we felt the deal we had, was now poor value as a result.

We will hopefully come back one day, but not until we are certain that the food has been re-vamped. I also hope that what we encountered has not been replicated at the sister hotels?

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Nick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T3EDJ, General Manager at The Spread Eagle Hotel & Spa, responded to this review, 5 October 2012
I thank you for the kind comments of the room. I am so sorry you felt the need to publish this especially as we were corresponding about it together to get a resolution and understanding of what we are trying to accomplish. Our wishes
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
  • English first
  • French first
  • Any
English first
London
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 September 2012

On a Sunday night break we found this hotel ideal. It is located in the centre of a small Sussex town and is well appointed as regards room quality and a modest sized but good quality spa.
The staff were chirpy and there was a generally happy, relaxed atmosphere.

The restaurant was perhaps the highlight offering food of a high quality beyond that which I had expected: good ingredients and professional cooking although not cheap. the menu is a la carte only and so it is possible to select according to pocket as well as taste.

Overall our experience was really enjoyable and we will most definitely return.

Room Tip: Our room (Oak) was a good size, quiet and well equipped. Suggest you telephone to discuss any need...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T3EDJ, General Manager at The Spread Eagle Hotel & Spa, responded to this review, 29 September 2012
Any thanks for the kind words, they are really appreciated. We look forward to seeing you soon, shame about the weather but the fires are now all lit. Warm wishes
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Heathfield, United Kingdom
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 September 2012

Having stayed at this hotel on numerous occasions we were very dissappointed with our visit this time and will not be going back. The food and restaurant were good but the room was tired and in need of redecoration. There was also a house keeping problem as biscuits had to be requested on both days of our stay. Also a mess up on the booking resulted in me having a rather large amount debited to my account without the apology from them for getting it wrong.

Room Tip: Difficult unless it has been redecorated.
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  • Stayed July 2012, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T3EDJ, General Manager at The Spread Eagle Hotel & Spa, responded to this review, 25 September 2012
I am sorry about the issues thank you for the kind comments. I was saddened to read about the mess up and would be grateful if you could contact me directly. This is not a normal occurence. It is a shame it has taken a little while for this to filter through. Our warm wishes
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surrey
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 September 2012

We have been to the Spread Eagle a few times over the years; recently, we went and booked the Queens suite as a treat for the 2 of us; unfortunately childcare let us down and we ended up going with 3 of our children!

The hotel were great as ever, and accommodated them with z-beds with nothing being too much trouble (I would suggest at the price for the Queen Suite that it shouldn't be!). Notwithstanding that, it is a wonderful room with annexe/sitting area, and in a lovely part of the hotel.

My fiance had treatments at the spa, and the children and I occupied ourselves in the swimming pool.

All in all, the hotel is a lovely place to spend some relaxed time, lovely staff, lovely food and worth the occasional splurge!

Highly recommended

Room Tip: Queens Suite is special
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank antonioandgemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T3EDJ, General Manager at The Spread Eagle Hotel & Spa, responded to this review, 21 September 2012
We are so happy that you had a good time and the Queens Suite provided some rest bite. Great to see you again looking forward to the next. All our wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bognor Regis, United Kingdom
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 September 2012

I treated our grand daughter to a stay and visit to the spa, she lives in London so it was a chance to catch up. We had a wonderful stay. A pretty twin bedded room at the top of the house. Our light lunch in the bar was well served, nothing was too much trouble. We relaxed in the spa. Dinner was delicious, vegetarian options really enjoyed by my grand daughter. We slept well and had a relaxing breakfast before we departed, we agreed we would be back.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Therese B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T3EDJ, General Manager at The Spread Eagle Hotel & Spa, responded to this review, 15 September 2012
Such pleasing comments - thank you do come back soon. Best wishes to you both
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, England
Level Contributor
240 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 14 September 2012

A family dinner was the occasion, the evening before a day at The Goodwood Revival meeting.

This was our first visit, but not that of our son who had raved about this restaurant before and who was treating us on this occasion. Could it be that good ? It certainly could and indeed it was.

Drinks were taken in a wonderfully atmospheric and comfortable beamed bar, served by exceptionally friendly and attentive staff and menus accompanied the drinks giving ample time to peruse the choices available.

On first appearances the menu appeared to be a little limited but after studying it for a while it was immediately apparent that there were adequate items on the menu to choose from. Also available at the time of our visit was a 'Revival Special' menu which added to the dishes available.

Drinks consumed, we were led to our table in the rather formal looking dining room and soon after taking our seats and having our serviettes place on our laps, always a service I believe is carrying the formality too far, the wine and then our food were brought to the table.

If the serviette placing was formality taken a little too far everything else about the evening was totally relaxed. The food arrived promptly, the service was efficiently watched over with military precision by the restaurant team and it was presented wonderfully and was also of exquisite taste.

No hesitation here, can we please go again and next time we'll even pay, just to repeat the experience.

Room Tip: Restaurant review only
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  • Stayed September 2012, travelled with family
    • Value
    • Service
Helpful?
Thank Papabob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T3EDJ, General Manager at The Spread Eagle Hotel & Spa, responded to this review, 15 September 2012
Wonderful great to see new generations. Thank you for the kind and honest observations. Look forward to seeing you soon. Warm wishes
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2012

For our first anniversary my husband and I decided to pamper ourselves and were recommended the Spread Eagle by a friend who had stayed here quite a while ago. I am pleased to report that the beautiful building some of which date's back to the 1400's was a charming place to spend some valuable time together. We made full use of the very modern spa facilities, the swimming pool is a little small but perfectly adequate for the size of hotel and the jacuzzi, steam room and sauna were all fab! We both enjoyed treatments on our anniversary day itself and the staff were friendly and relaxed, the treatments are quite pricy but we both enjoyed our facial and massage and were well looked after.
Dinner was a little disappointing, I think I was expecting more because of the two rosettes it has from the AA Restaurant Guide, and we have been spoilt living in London. Towards the end of our stay the food did improve however and the breakfast was consistently good. My husband commented on how good the coffee was and was promptly given a bag by the waiter to take home! The staff in the restaurant are really friendly and after a few days our usual drinks were remembered which is a lovely touch! Drinks in the lounge are a must, the lovely bar lady we spoke to has been working at the hotel for something like 35 years and told us the beams in the ceiling are from an old ship and date back even earlier than the bar itself. Sitting next to a ticking Grandfather clock and sipping our drinks was a little slice of heaven!
We stayed in one of the traditional rooms and I was a little taken aback to how small they are, but they are incredibly old and high in the ceiling rafters so we had the slanted roof to contend with! The bathroom was very modern and the shower was brilliant, I even had my own dressing table which I loved! The decor is a little tired and neither here nor there, not luxury and modern nor purposefully twee, just dated.
If I lived in Midhurst I would definitely go back to use the spa and have drinks with friends in the lounge bar. The food is very expensive for what you get so would give this a miss, overall we really enjoyed our stay mainly thanks to the great staff and the spa facilities.

Room Tip: Room 21 has a great shower and dressing table!
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oohmrsjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T3EDJ, General Manager at The Spread Eagle Hotel & Spa, responded to this review, 5 September 2012
Happy Anniversary - thank you for the kind comments and pointers. I will work no the drop off''s to make for a better stay.
Warm wishes see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Spread Eagle Hotel & Spa

Property: The Spread Eagle Hotel & Spa
Address: South Street, Midhurst GU29 9NH, England
Region: United Kingdom > England > West Sussex > Midhurst
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Midhurst
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Spread Eagle Hotel & Spa 3*
Number of rooms: 39
Official Description (provided by the hotel):
THE SPREAD EAGLE HOTEL & SPA IN MIDHURST is one of England's oldest coaching inns in the heart of the South Downs. The 15th-century Spread Eagle Hotel & Spa welcomes you with a fine blend of traditional charm and contemporary comfort. Nestling in the historic town of Midhurst, it's the perfect setting to explore the beauty of West Sussex, swim, spa and experience fine dining. ... more   less 
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Also Known As:
Spread Eagle Midhurst
Hotel Spread Eagle
The Spread Eagle Hotel & Spa Midhurst, West Sussex

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