First the good points,interesting characterful hotel with good spa,and helpful staff there. Good Breakfast with swift service lovely selection of fresh fruit,good quality Juice and yogurt and hot breakfast. Not so good points reception staff- we stayed for a wedding and when we arrived it was pouring with rain our room was across the rd from the hotel. Reception did not give good enough directions and we walked the wrong way, we could not open the door as these are not standard doors so another trip to reception again. luckily the wedding coordinator helped us out on both occasions but he shouldn't have too!. Your receptionists need to not assume people know their way around or can guess how to open non standard doors. If reception can't be bothered give customers a note on or with the key. On check out again we wasn't asked if everything was OK. I think retraining or some training is required. I am sure you must get some foreign tourists being in an historic area and they definitely would expect better than this. The room was dusty and no heating came on during our stay as it is October it was cold. But it was another thing late at night and only the night porter was on so I didn't bother him. One other thing that wasn't great was the bar service I had to leave the bar to go to reception to pay for drinks leaving said drinks on the bar. This was because I wanted to pay by credit card as your drinks are a little pricey. I was staying at the hotel so surely you could have put them on my room bill.
- Official Description (provided by the hotel):
- THE SPREAD EAGLE HOTEL & SPA IN MIDHURST is one of England's oldest coaching inns in the heart of the South Downs. The 15th-century Spread Eagle Hotel & Spa welcomes you with a fine blend of traditional charm and contemporary comfort. Nestling in the historic town of Midhurst, it's the perfect setting to explore the beauty of West Sussex, swim, spa and experience fine dining. ... more less
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- Also Known As:
- Spread Eagle Midhurst
- Hotel Spread Eagle
- The Spread Eagle Hotel & Spa Midhurst, West Sussex