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“Eco-Adventure Tour to Costa Rica”
Review of Milestones Tours - CLOSED

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Milestones Tours
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Reviewed 18 October 2011

I would not recommend Milestones unfortunately. From start to finish they have been unprofessional and personally I think they missold the tour that we have recently undertaken with them in Costa Rica. I say with them, but in reality the tour was sub-contracted to a sub-contractor to another sub-contractor, a local Costa Rican firm called Swiss Travel. Whilst the tour guides were efficient and friendly, the accommodation was generally poor, the tour included more passengers than advertised (40 vs 30) and the guides left before the end of the trip. Trying to find a Swiss Travel representative at the end of the tour was impossible and their call centre was a best useless (they could find no details of who we were and what we were doing). Prior to departure Milestones attempted to change all our flights on us even though we had already booked hotels in London prior to departure and in Miami on the way back - as they though we lived inside the M25 and it would not be an inconvenience, whilst they also took money for car transport to an from the airport in the UK - a service that we were never offered. The only redeeming feature of the holiday was the sheer beauty of Costa Rica itself - hence why my rating of average.

3  Thank Neil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (29)
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7 - 11 of 29 reviews

Reviewed 21 July 2011

My husband and I recently sampled Milestones -Best of Turkey Tour. From the door to door pickup to the airport at the beginning to the end of the trip we had the most wonderful time. The sights, scenery,hotels,food, and coach could not be faulted. Our charismatic tour guide Charlyan worked really hard to ensure we were always comfortable and getting the best out of our holiday. The coach was extremely comfortable and the drver and his assistant always on hand and cheerful to ensure the trip ran smoothly. The highlight for us was a hot air baloon ride in Capadoccia - an optional on the trip but worth every penny. Talking of optionals there were only three for the whole tour which means that everything was paid for up front which was very welcome and in our experienceof doing tours most unusual. the only extras were luch and drinks. Thanks Milestones we had a great time and will definitely book with you again.

4  Thank suebonney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie P, Customer Relations at Milestones Tours, responded to this reviewResponded 9 December 2011

Thank you for leaving us your feedback, it is wonderful to read that you had such a wonderful holiday. The Best of Turkey tour is a very popular tour with our clients, as it includes many sights and experiences of this fascinating country.

Our extensive range of included sightseeing highlights, excursions and attraction entrances are designed to fully enhance your touring experience, capturing all the essential stops en route, as well as local gems that only we are aware of, meaning that you won't miss a thing.
The hot air balloon ride sounds fantastic and what a lovely memory to keep for a long time.

As you are accompanied by your Tour Director, local guides and coach driver, who are full of inside knowledge, they also add so much value to the holiday and we are glad to hear that you agree.

We would like to thank you for choosing Milestones and look forward to you booknig with us again.

Kind regards,

Debbie Pullum
Customer Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2011

My husband and I booked a coach tour of Western USA through Milestones. We were unsure as to whether to book with them as everybody we spoke with had not heard of the organisation. However we took the decision, having checked that they were ABTA registered, to go ahead anyway.
How glad we were. Our Personal Consultant could not have been more helpful throughout the whole booking process. The holiday, although fast paced, went extremely smoothly. The driver of our 'door to door airport' transfer telephoned the day before to confirm pick up time and was awaiting us in arrivals on our return. We felt like VIP's!
We would (and have already) recommend Milestones to all and hope their holiday arrangements go as smoothly as ours did. Many thanks Milestones for making our trip even more enjoyable.

2  Thank chewbacca040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie P, Customer Relations at Milestones Tours, responded to this reviewResponded 9 December 2011

Milestones would like to thank you for leaving us your feedback on Trip Advisor.

The company is a division of The Travel Corporation, which is family owned and renowned and trusted around the world for outstanding quality, service and financial stability. The Travel Corporation is comprised of over twenty-five of the finest travel and tourism brands.

Our Personal Travel Consultants are very proud of their attention to detail and are there for you every step of the way to help with any information and advice that you need. We are pleased to hear that you found the booking process to be excellent, as we believe that by having your own consultant you get an unrivalled service

It is always gratifying when we receive praise from our customers who have enjoyed the pre and post tour experience of the door to door service, your kind comments will be passed on to our transfers team. We believe that the airport transfers are a very important part of the whole tour package and that a private chauffeured vehicle, is the only way to start your holiday in true style.

Thank you for recommending us to friends, please remember that with our refer-a-friend incentive we will reward you with your choice of either £100 off your next booking, or a FREE case of wine for every friend that you recommend.

We look forward to welcoming you on another Milestones tour very soon.

Kind regards,

Debbie Pullum
Customer Relations

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Reviewed 1 July 2011

Have just returned (27/6/11)from "Best of Canadas West " Escorted tour operated by Trafalgar. As a first timers for this type of holiday we were a bit dubious,but needn't have worried, our fellow travellers from the Word over were quickly put at ease by Pauline or very knowledgable and pleasant Tour Boss, The Driver Vic (Wic, it's an in joke?) transported us with consumate ease, and the organisation was faultless. The Itinerary was excellent it did involve some early starts and long days but this did not detract from the tour in any way. Each and every visit/stop was planned and ran like clockwork. The Hotels used were of a high standard and the provided meals were really good and plentiful. There were many optional tours available, all excellent and hard to decide which ones to leave out. We sampled Oh Canada EH! a dinner show in Banff ,it is good fun and lets the Canadian cast laugh at Canada, food also excellent. Also arriving in Jasper by Raft is decidedley different and with only a short trip to the hotel you can live with soaking wet trousers,it could be a little more risky but after all it is advertised as for all ages.Brilliant.
Overall We can recommend this tour as you get a good grounding around the Rockies, which will only make you want to return. Can't wait to try another Milestones/Trafalgar Tour.
Thanks PH. and cheers to all our new found friends.

3  Thank PhiltheBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie P, Customer Relations at Milestones Tours, responded to this reviewResponded 9 December 2011

Thank you for taking the time to leave us your feedback on Trip Advisor.

It is wonderful to read that you enjoyed your first ever escorted tour to Canada. Here at Milestones we package together what we feel are the most suitable holidays for our UK clients and we choose the best tours from all of our tour operators around the world. We do believe that escorted coach touring is a wonderful way to see the world.

As our products are sold in other English speaking countries, you meet people from all over the world and we find that the interaction between the nationalities is very positive. Our clients make great friends from around the world and it is really nice to know that you agree.

This Best of Canada's West tour is set at quite a lively pace and is a really comprehensive exploration of this part of the country, the hotels are carefully selected in the best locations which help to make the most of each destination. We also try to include as many optional excursions as possible, so you can choose from a whole array of interesting sights and experiences.
Arriving in Jasper by raft sounds like so much fun and what a great memory to take away with you.

We are so pleased that you enjoyed this fantastic tour and we hope to welcome you on another one very soon.

Kind regards,

Debbie Pullum
Customer Relations

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Reviewed 27 June 2011

Having relatives in New Zealand that we had never met we felt it was about time we made the trip to the other side of the world in order to see them. We chose the Milestones New Zealand Discoverer tour and have no regrets whatsoever.

Our personal assistant, Stacey, was superb and organised everything for us. From the moment we left home to the moment we returned, everything had been taken care of and worked like clockwork, including the extension in Auckland that enabled us to have that long overdue family gathering. Fantastic.

The two islands of New Zealand are very different in their topology and the Milestones package provides an excellent opportunity to see and understand both of them, the highlights of which are almost too numerous to list. However I think for us the lasting memories would be the gorgeous harbour front in Auckland, the amazing almost tropical views across the Bay of Islands and the hilarious experiences in Rotorua of the Agrodome, Maori Village and Blue Bath Show. These will stay with us for a very long time.

I must point out however that our tour was operated locally by AAT Kings and in their catalogue this was actually two separate tours plus an extension all added together. Not that that created any operational problems but it did mean that we had fellow travellers leaving and joining at different points throughout the tour. In fact we even changed tour directors at one point which did mean that some of the camaraderie that we have experienced on other tours was not quite there on this one. Pity.

On the plus side however as people book these tours literally from all across the globe it is great to be able to make new friends from lots of different places. We’ve already started to build up an international Christmas card list in order to keep in touch.

Overall an excellent tour and well worth the long haul. Definitely one to be recommended.

Thank Broadbean47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie P, Customer Relations at Milestones Tours, responded to this reviewResponded 8 December 2011

Thank you for taking the time to comment on your New Zealand Discoverer Tour, it is wonderful reading that you had such a lovely holiday.

Our Personal Travel Consultants are your one and only point of contact throughout your booking process and really help to make the whole experience first class. As they are highly trained, they try their best to give you as much information and advice as you need. I will pass on your comments to your consultant Stacey.

We are very pleased to hear that you had a fantastic holiday and that you have some wonderful memories to take away. At Milestones we like to give you the flexibility to extend your tour either at the start or the end, as it means that you can do things like have the long overdue family gathering that you had.
We do get very good feedback from clients who make friends from like minded people from Canada, Australia and the USA and are are glad you also liked the mix.

Your comments about the tour itself will be passed on to our Product team for them to review, we really do value all feedback.

We do hope that you choose to travel with Milestones again very soon.

Kind regards,

Debbie Pullum
Customer Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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