I would not recommend Milestones unfortunately. From start to finish they have been unprofessional and personally I think they missold the tour that we have recently undertaken with them in Costa Rica. I say with them, but in reality the tour was sub-contracted to a sub-contractor to another sub-contractor, a local Costa Rican firm called Swiss Travel. Whilst the tour guides were efficient and friendly, the accommodation was generally poor, the tour included more passengers than advertised (40 vs 30) and the guides left before the end of the trip. Trying to find a Swiss Travel representative at the end of the tour was impossible and their call centre was a best useless (they could find no details of who we were and what we were doing). Prior to departure Milestones attempted to change all our flights on us even though we had already booked hotels in London prior to departure and in Miami on the way back - as they though we lived inside the M25 and it would not be an inconvenience, whilst they also took money for car transport to an from the airport in the UK - a service that we were never offered. The only redeeming feature of the holiday was the sheer beauty of Costa Rica itself - hence why my rating of average.
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