We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“best of eastern canada”
Review of Milestones Tours - CLOSED

No photo provided
Got a photo?
Add it.
Milestones Tours
Attraction details
Reviewed 28 August 2012

the coach tour of eastern canada taken 8/6/2012,was fantastic from start to finish Peter our guide ex brit knew his stuff so did the replacement coach driver Bob.Must do of any Canadian trip is Niagara Falls incl of our holiday,only downfall was the hotel used charging 4.95 dollars for bottle of water as all oter hotels no charge for bottled water.Ottawa deserves to be Capital City of Canada..People are very friendly especially in Toronto and Ottawa,only regret was not spending enough time at each stop always on the go other than that i highly recommend Milestone Tours

1  Thank andrew d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (29)
Traveller rating
Traveller type
Time of year
Language

1 - 5 of 29 reviews

Reviewed 30 July 2012

You certainly need stamina for this tour. Although I don't do a lot of coach touring this seemed a bit of a marathon. Of the nine nights three were two night stays, I felt it may have been better to extend the tour and spend two nights everywhere so that the tour didn't feel such a rush.
The extra excursions offered seemed overpriced and a substantial addition to any holiday budget.A meal out with drinks was offered at 50 euro per person, we found that two of us could eat out with drinks for 50 euro.
We departed on a Wednesday and so arrived in Munich on Sunday, not good as the city is practically shut down and you miss a lot of what the city has to offer.
Not many British people tend to take this tour as it is probably better value to make your own arrangements.

1  Thank tonksey664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie P, Public Relations Manager at Milestones Tours, responded to this reviewResponded 30 August 2012

Thank you for leaving us your comments here on Feefo, we would like you to know that we do take all feedback seriously.
With regards to your thoughts on the tour being rushed, we will be pass this on to our product team for them to review.
Something to consider for any future tours is that we do offer many 'At Leisure' touring styles giving you more free time at each location, later morning starts and a minimum of two nights in each location which may be more suitable as they are much more relaxed.

We do hope that you will choose to travel with us again in the future.

Kind regards,
Debbie Pullum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2012

This is the 3rd milestone tour we have done, and I must say they have upheld their high standards. The tour ran by insight was great. The tour guide was very probably the best we have has, very knowledgeable,, and put across in a easy manner. No information overload. The coach was very comfortable with plenty of leg room. The hotels were good and well situated for the sights. Everything went smoothly. Well done Milestones for another wonderful holiday

Thank Maurice29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie P, Public Relations Manager at Milestones Tours, responded to this reviewResponded 30 August 2012

We are so pleased to hear that you enjoyed your third tour with us and we would like to thank you for taking the time to give us your feedback.
As you will know from travelling with us before our Tour Directors are highly experienced and often a great source of knowledge, helping to further enhance your tour experience. I will be passing your comments on to their manager, as we love receiving such fantastic feedback.

The hotels we use are chosen specifically to be near to the places of interest, so that you can make the most of your destination and we are pleased to hear that you agree.

Thank you once again for your valuable comments and we look forward to welcoming you on another tour again very soon.

Kind regards,
Debbie Pullum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2012

The service afforded me by this travel company is the worst I have ever encountered.

We wanted to book a family holiday and take the tour from San Diego to San Francisco. The problem arose when we wanted flights to Heathrow from our regional airport. The BA flights we were offered would have got us in one hour prior to departure to San Diego and 1hr 10 mins on the way back.

There were two prior flights that day but we were told they were too dear for Milestones to book for us and that the computer said that these were competent flights. I was not prepared to risk missing the holiday fights with such a scanty transfer time. The agent refused to answer my questions about who would be liable in the case of late flights and missing the holiday. The agent said we should go ahead and book the earlier flights if we were unhappy. I did this and found out that this cost £700 would not be reimbursed by Milestones. Also if Milestones had booked them on our behalf the excess cost to us would have been only £400. We also have to check our luggage in and out at each stage of the journey compared to a single check in had Milestones booked the lot.

I had a great deal of difficulty in getting a simple spelling mistake on my name corrected. When I complained about this awful agent and asked for a transfer to another, I just got Miss "To Hell with You" back again. We haven't been the holiday yet. My best advice is that if you have a choice over which travel company you use to book a foreign tour don't pick this one.

2  Thank kaitiScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie P, Public Relations Manager at Milestones Tours, responded to this reviewResponded 7 June 2012

Thank you for your post, we are extremely sorry you encountered problems with us as this is not our normal service standard.

We are pleased to have rectified this error and have dealt with you directly on this. We are also pleased that you are happy with the outcome and are looking forward to your holiday.

Have a great trip.

Kind regards,

Debbie Pullum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2012

We have just returned from the Eco Holiday to Costa Rica which we booked along with two friends with Milestones Tours. From the initial booking we received nothing but a friendly efficient service. The door to door service is well organised, our drivers were very good and so smart.
Our two tour guides in Costa Rica,Cesar & Danny were excellent, so friendly and informative the whole of the trip, they really went out of their way to make sure everyone was happy..they couldnt have been better.
All accommodation was as descibed on the itinerary and we were not disappointed with any.
The whole holiday was one of surprise and absolute pleasure, we just loved Costa Rica and would recommend this holiday wholeheartedly and also of course Milestones for their
organisation.

4  Thank Odette22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Milestones Tours also viewed

 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing