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“Excellent Stay”

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Cumberland House Gatwick
Ranked #2 of 30 Horley B&B and Inns
Certificate of Excellence
London, United Kingdom
1 review
“Excellent Stay”
Reviewed 21 October 2013

This was our fourth stay at Cumberland House and it certainly won't be our last. Carmel and Clive are extremely welcoming. The room has always been excellent and spotlessly clean. We have only had the full breakfast on one occasion which was very, very good, and the other three times the self service continenta, which could not be faulted, even at 2.30am! The Cumberland is only five minutes drive from the airport and either Clive or Carmel will drive you on request, this is included in the price. No waiting around for 45 mins - hourly transfers. All in all, thoroughly recommended. Roger and Geraldine

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Tweet353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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819 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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kent
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 October 2013

We discovered Cumberland House by chance a few years ago after doing the rounds of several Gatwick B&Bs and hotels with some horrendous experiences and we now wouldn't want to stay anywhere else. We cannot recommend it highly enough.
We have stayed previously with our children and Grandchildren, plus sent family their way and have nothing but praise for the service provided. Always get a warm welcome from Clive and Carmel, always spotlessly clean and comfy and have when necessary been accommodated with an early book in time. It is on a busy road but have never had a problem with noise ( which coming from someone who has problems sleeping away from home is high praise indeed ).
Our latest stay was early October 2013. I had booked a room several months before our holiday, then cancelled as our flight was changed to Heathrow only to the find we would actually be flying out of Gatwick. When I rang and explained that we would want to stay with them after all Clive was perfectly charming despite us messing them about over our booking. There are plenty of good places to eat locally so dinner is not a problem. Unfortunately -as usual- our flight out was very early in the morning so have yet to experience Carmel's cooked breakfast but the continental option is excellent. Our return flight was in the early hours too so we had a taxi back but Carmel had knocked the cost off our bill and our car was waiting for us at the front of their car park so absolutely no problems.
If you are looking for a friendly, relaxed, comfortable start to your trip we would recommend booking here.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank bellskent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upminster essex
Level Contributor
2 reviews
Reviewed 20 October 2013

stayed at the Cumberland house on 11th oct 2013 for one night,this is the 6th time we have stayed at the Cumberland house since oct 2010,location is very good only takes about 5 mins to the airport

we was in room 3 very clean and bed was very comfortable.since the first time we have stayed, Cumberland house have renovated several rooms which we have stayed in and all have been very clean with very comfortable beds

we was taken to the airport at 0445 which was not a problem other guest houses would not take you at such an early time and you would have to pay for a taxi instead of getting free 24 hour transfers,the pick up from the airport was very quick from the time we phoned to say we have arrived

this is an excellent guest house and excellent valve for money,carmel and clive are friendly and are a very welcoming couple

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bobbymoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 October 2013

Stayed at Cumberland House on the 9th October, after a late flight back from Egypt. The room was perfect: very clean and a very comfortable bed. The B&B is only down the road from the airport which is really handy. Breakfast was lovely. The owners are extremely friendly. My partner has stayed there several times in the past, and she wouldn't choose anywhere else. It soon feels like staying with friends!
Finaly, it's very good value for money. So overall, we highly recommend this B&B.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Emilie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
184 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 17 October 2013

I've written several reviews already on Cumberland House but each stay is as good as the last.

We haven't stayed at any other hotel or B&B local to Gatwick for several years now as everything we could want is at The Cumberland. Carmel & Clive are the most hospitable of people and it really is like staying with friends. They are genuinely interested in their guests and always ask after our family.

The room we have stayed in on our last two stays is a newly refurbished room with a great shower and fresh linen. The breakfast has improved, there is more choice, including smoked salmon & scrambled eggs, which is just lovely, on this stay though I had the full English, which is the best start to what is always a very long day.

Pick up from the airport on our return is always prompt and we feel our car is totally safe whilst left at the house.

As always, we had an excellent stay and we will be booking again for an overnight stay in May.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank ericab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carmel f, Owner at Cumberland House Gatwick, responded to this review, 18 October 2013
Dear ericab,

Thank You! and also Thank You for your feedback on previous occasions too. 10/10 Wow. We are impressed!

It is always nice to see you and to catch up on the next instalment of what your family are doing. It is lovely to hear how your girls are.

Glad to know you liked your room. We hope to start work soon and complete all our rooms to the same standards and style as your room.

We have been thinking for a while on how we could make breakfast time a little more interesting, That's when we brought on the Smoked Salmon with Scrambled Eggs, and Crepe Pancakes straight from the pan; both are ever so popular. Although the improved menu was brought in for the benefit of our Guests, it does make my job in the kitchen a bit more enjoyable too!

Thank you also for recommending our Park, Sleep and Fly facilities.

Cumberland House currently have 284 Excellent Reviews. We are only 16 Excellent Reviews away from the BIG 300. A BIG Thank you to everyone out there for your contribution; it was you who earned Clive and I our TripAdvisor Certificate of Excellence 2013; an Award that we are very proud of.

Warm Regards
Carmel.
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Plymouth
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 October 2013

I've stayed with Carmel and Clive on several occasions, each time I have left my car in their care to. They are both very welcoming and helpful. The rooms are clean and provide all your needs for a stopover. I can't fault them!!

  • Stayed October 2013, travelled solo
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Helpful?
Thank GreenTea101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carmel f, Owner at Cumberland House Gatwick, responded to this review, 18 October 2013
Dear GreenTea101, Thank you for your Feedback. 10/10. We are delighted with this score.

It is always a pleasure to see you and thank you for recommending us to your extended family too.

We are so pleased that you enjoyed your 1st ever diving holiday. So proud of you!

Warm Regards
Carmel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 October 2013

We stayed here in late September. The rooms were ideal for an airport stopover. Normally we would stay in a hotel but our daughter and family had stayed her and recommended it to us. On arrival there was a note on the d'or saying they would be back by 4 pm. Not a problem as we had arrived (courtesy of an uncontested M25) very early so they were not actually expecting us. Lovely little pub/restaurant 2 mins walk away so we went off there. On arrival back at the B&B the welcome could not have been warmer. We emptied the car of bags and golf clubs as I thought very unusual but lovely, the proprietress doesn't want to disturb sleeping guests if avoidable. Our departure was 3.30am so banging car doors not a good idea. We were up 3.30, transport to Gatwick spot on time. We left the car key so. It could b moved about if necessary. On return we went to bus stop 9, called Cumberland house and within 10 mins the transport arrived. When we got back our car was parked ready to drive straight out with the case we had left there already in the boot. I cannot praise the place too much. Nothing was too much trouble and we will never use an airport hotel again. Cumberland House is all that it says it is. A comfy place to stopover whether on the way to Gatwick or with a late flight to stay overnight before travelling home.

Room Tip: Get one at the back of the house away from the main road
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank jostcjn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carmel f, Owner at Cumberland House Gatwick, responded to this review, 18 October 2013
Dear jostcjn, Thank You for your 10/10 Feedback! WOW

We are delighted to hear that your family recommended you to stay at Cumberland House B&B.

Sorry we were not here when you arrived. We do try and organise our day to ensure that we have completed all our tasks for the day including bringing in the breakfast provisions and catching Forty Winks before our 4pm Check In.

I am delighted that you can also recommend how smoothly our Park, Sleep and Fly runs.

When you return to Cumberland House I will try and find you a room at the back.

Warm Regards
Carmel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cumberland House Gatwick

Property: Cumberland House Gatwick
Address: Cumberland House 39 Brighton Road, Horley RH6 7HH, England
Region: United Kingdom > England > Surrey > Horley
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 30 B&Bs / Inns in Horley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cumberland House Gatwick 3*
Number of rooms: 8
Official Description (provided by the hotel):
Home of "The UK's Best B&B Breakfast 2015" and Catering Exclusively for Adults. Cumberland House runs a FREE 24 hour Airport Transfer Service and is recognised for Excellent levels of Service and Attention to Detail. You can be sure of a peaceful stay in this premium Bed and Breakfast. ... more   less 
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Also Known As:
Cumberland House Gatwick Hotel Horley
Cumberland House Gatwick Horley, Surrey

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