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Reviews (1,222)
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All reviewscarmel clivehome made cakestea and cakeon arrivalguest housegreat hostssix bellshome from homelovely couplefull english breakfastexcellent breakfastexcellent staywouldn't stay anywhere elseb and bcomfortable roomsfriendly ownerscooked breakfast
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810 - 815 of 1,223 reviews
Reviewed 16 July 2014 via mobile

I had an amazing night here! After traveling to play football all I wanted is quite and a comfy bed!.. What an amazing place to be, if I come back he will were "ones will lay there heads" totally breath taking.. Thankyou

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Liam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carmel f, Owner at Cumberland House Gatwick, responded to this reviewResponded 28 August 2014

Dear Liam R,

Thank you for your feedback. It was lovely to have you stay. Thank You for choosing Cumberland House.

We look forward to seeing you again.

Warm Regards
Carmel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

I stayed at Cumberland House for 8 nights whilst attending a business conference. Carmel impressed me even before I arrived with prompt replies to my emails and attention to all my requests. The rooms are spotless and newly renovated which makes them more modern than most B&B's. This is awesome value for money with a full English breakfast included, cooked to your specific preference, airport transfers and wi-fi. Clive's dry sense of humour creates a chuckle ever so often and Carmel is just a delight. She takes care of your every need, checks in with you and makes you feel totally at home.

I was thrilled to have found Cumberland House and compared to my colleagues who were at airport hotels, I definitely hit a luck on all counts.

Thank you Carmel & Clive for making my stay so welcoming.

Warm regards
Carmen Wilde

Room Tip: The room called 'The Kitchen' is great!
  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Carms73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carmel f, Owner at Cumberland House Gatwick, responded to this reviewResponded 28 August 2014

Dear Carms73,

Thank you for your feedback. It was a real pleasure having you stay. I hope you enjoyed the course that you studied locally and that you are able to put all the information into practice in your job.

If you are back in the Horley/Gatwick area on another occasion we would love to see you.
Good Luck with your career!

Warm regards
Carmel.

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Reviewed 13 July 2014

We stayed here in June for one night before our holiday, Again a great stay, Check in was smooth, The room was great, lovely and clean with a good bathroom. We had a full English breakfast which was delicious. Transfer only takes a few minutes, and car parking is great. Will return. Thanks for another good stay.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank CraigShadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carmel f, Owner at Cumberland House Gatwick, responded to this reviewResponded 28 August 2014

Dear CraigShadd,

Thank you for your feedback. It is always lovely to have guests return time after time and we are delighted that you like the renovations we have made to our rooms since your previous stay.

We look forward to seeing you next time you are flying from Gatwick.

Warm regards
Carmel & Clive
01293 825800

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Reviewed 13 July 2014

Stayed on 26th June 2014 prior to Gatwick flight. Great welcome with tea and muffins, rooms clean en suite and comfortable. Evening meal at nearby pub "ye old 6 bells" will review separately. Clive and Carmel friendly and cooked breakfast was great followed by 7 am lift to Gatwick.
Collected without fuss on Friday 11th July, further tea and cakes followed plus a jump start for my tired old Honda!

A great place to stay.

  • Stayed: June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank gamava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carmel f, Owner at Cumberland House Gatwick, responded to this reviewResponded 28 August 2014

Dear gamava,

Thank you for your feedback. It is always lovely to have you and your friends stay at Cumberland House. People say that things happen for a reason.....while you and Clive were doing the jump start on the car, the rest of the group were enjoying hot muffins straight from the oven.

We look forward to seeing you all again for even more muffins!!

Warm Regards
Carmel & Clive.
01293 825800

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Reviewed 9 July 2014

We stayed at Cumberland House in July 2014. We wanted a child free weekend so booked to stay here for two nights. And we're so glad we did! We were welcomed in so warmly by Carmel. Our room was spotless and had everything we needed. We loved the hospitality tray and the complimentary toiletries...all the little touches that make such a difference. We visited the little pub up the road for a couple of drinks and on return to Cumberland House we were invited into the dining room for afternoon tea and homemade cakes! Lovely! What I thought was a testament to how lovely Carmel and Clive were was the fact there was another couple in the dining room drinking tea with them and it was obvious from the conversation we had with them that they were returning guests who obviously had got to know Carmel and Clive well and were completely satisfied with the service they provided. Breakfast was amazing and nothing was too much trouble. The rooms have been completely refurbished and looked amazing. We are looking forward to seeing the hall when it's been decorated. Carmels enthusiasm towards the business was so refreshing and she obviously loves what she does. Clive's dry sense of humour had us in fits! We will, without doubt, definitely be returning! We loved everything about Cumberland House and feel we've found a friend in Carmel & Clive. Thanks so much guys!

Stayed: July 2014, travelled as a couple
Thank Gunners0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carmel f, Owner at Cumberland House Gatwick, responded to this reviewResponded 28 August 2014

Dear Gunners0,

Thank you for your feedback. It was really lovely to have you both stay at Cumberland House.
We are delighted to hear that you enjoyed your Adult Only experience.
In January 2014 we changed our child policy and now Cater Exclusively for Adults which is being met with a very positive attitude from guests who prefer a child free environment.

We look forward to welcoming you back next time you manage a weekend away!

Warm Regards
Carmel & Clive.

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