Have stayed here before, it's a convenient location but the hotel is getting really tired and grubby.
My evening did not start well, the room key did not work, the replacement did however and I found myself in an already occupied room. On returning to reception I receive a slight apology and a free drinks card and set off to my new room.
The room was reasonable but the paint and fittings were grubby and discoloured but I missed the worst bit until the morning when I went for a shower and found that the bath had not been cleaned.
I also dined in the restaurant, the food was nice but nothing startling and when I tried to use my free drinks card I was told I could not java a J2O (fruit juice) but could have any alchol I wished. Enough is enough I went to bed and raised my complains with the duty manager in the morning.
As I write this I await a telephone call from the hotel Manager to apologise and discuss my complaint.
This hotel is in need of a serious makeover and upgrade. Come on IHG spend the money.
- Official Description (provided by the hotel):
- The Holiday Inn Gatwick Airport combines an excellent range of facilities and services for both the business and leisure travellers, including High Speed Internet Access, Conference and Banqueting facilities (for up to 120 delegates). Why not book Park, Stay and Go next time you fly from Gatwick. Click here.The Holiday Inn Gatwick Airport offers Exclusive Airport Parking / Long term parking packages with accommodation known as Park, Stay and Go packages. The Holiday Inn Gatwick Airport is ideally located at Jct 9a of the M23 and with easy links to the M25, A23 and A217, as well as being only half a mile from Gatwick Airport (with a shuttle bus running 24 hours everyday) and close to Manor Royal Industrial Estate. London is easily accessible from the Holiday Inn Gatwick Airport via the Gatwick Express to London Victoria leaving every 30 minutes. The Holiday Inn Gatwick Airport is an ideal choice if you are looking to stay in an Airport Hotel or looking for a hotel in one of the surrounding areas, for example, in Brighton, Surrey or even a London.Kids Eat & Stay Free**Terms and Conditions apply ... more less
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- Also Known As:
- Holiday Inn Gatwick Airport Hotel Horley
- Gatwick Airport Holiday Inn
- Holiday Inn Horley
- Horley Holiday Inn
- Holiday Inn London-Gatwick Airport Horley, Surrey