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“Good location”

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Airport Inn Gatwick
Ranked #7 of 11 Hotels in Horley
Peterborough, United Kingdom
Level Contributor
269 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Good location”
Reviewed 3 January 2014

Stayed here before and after our flight from Gatwick South Terminal leaving our car in the hotel car park £7 a day and using the airport transfer bus £3 each way. The hotel has had a recent refurbishment in the lobby and bar area which is very retro - yellows, oranges, browns and lots of connections to airport life - which I do actually like and think is stylish. Reception was very professional and friendly and gave us information on the hotel, thank you Grace you did a good job there and should loose that trainee badge soon! Breakfast on our first stay was buffet style and as previous reviewers have mentioned it consisted of all the usual breakfast items, and on our return stay it was plated due to lack of guests. The staff were attentive and polite. Bar snacks in the evening were good with an excellent choice and good portion sizes, however the service needs to be stepped up a bit. No table service, even when clearing used glasses from the table (may I get you more drinks? could have resulted in a sale), gave our order for 6 drinks at the bar, had to ask for a tray, and after giving our food order told where to collect the cutlery and sauces, and then the food was delivered on an old black trolley! Not really what I would have expected but hey-ho maybe I'm being too picky. The hotel has recently changed hands so will be interesting to see what happens.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bazjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
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English first
Nottingham, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 January 2014

We stayed in this hotel in December 2013 prior to a flight from Gatwick the next day.

The multi storey car park is attached to the side of the hotel which is ideal. Check in was easy and quick - the receptionists are polite & helpful.

The room was clean and sufficient for what we needed - bed, TV, shower, tea & coffee. The bed was quite hard but was ok for just the one night.

We really enjoyed our meal in the hotel restaurant - definitely worth a visit.

The hotel has a live board of flight information as well as baggage scales which we found to be useful.

There are airport transfers every 15 minutes from the entrance of the hotel at a cost of £3 per person. It says that it only takes 5 minutes to get to the north terminal but it is worth allowing extra time as it took us about 15 minutes (the bus stops at other hotels along the way).

Overall this was good value for money and would stay again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TTT1_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 31 December 2013

I have stayed in this hotel quite a few times before but this time I was very disappointed. The hotel is starting to look very tired. Check in was quick and the staff were very polite.

My room was clean but again very tired, the sink had a crack as did some of the floor tiles. The beds are comfortable but I did feel cold and could not alter the temperature of the room. Then, at about 4 in the morning the heating came on and I was too hot because I couldn't alter the air conditioning temperature.

Breakfast as per usual was very good. It is served buffet style with plenty of choice of hot and cold food and you can ask for eggs cooked different ways. You can have juices, tea and coffee.

Check out was quick and easy.

Would I recommend this hotel to a friend? Possibly

Would I stay here again? Possibly

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taffydi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monmouth, United Kingdom
Level Contributor
348 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
Reviewed 21 December 2013 via mobile

We stayed here overnight prior to an early morning flight. We parked no bother in the hotel's multi-storey; at £7 a day it would have been cost-effective to leave the car here during our five-day trip, but we'd already made other arrangements. The hotel reception was busy when we arrived, but the FoH manager sought my eye and mouthed that he wouldn't keep us waiting long. And he didn't. Our room was clean and spacious; the shower-room was clean also. We arrived fairly late and were departing early, so I can't comment on the hotel's food or even room service. Check-out was carried out efficiently and it took us just five minutes to drive to Gatwick South Terminus. I'll happily stay here again if ever I have an early morning flight from South Terminus.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gillingham (Dorset)
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 December 2013

My wife and I stayed at the Best Western Gatwick Moat house for one night and found it extremely relaxing prior to our early morning flight. The receptionist, Grace, was extremely helpful on our arrival. The hotel room was well equipped, comfortable and sufficient for our needs. I would definitely use the Best Western again

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 December 2013

Stayed for one night prior to early flight and found it to be just what we wanted. Secure onsite parking large clean comfortable room and helpful staff. Bus transfer to airport was quick and easy - the whole package fitted the bill for us.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank blonde1girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Airport Inn Gatwick

Property: Airport Inn Gatwick
Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
Region: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 11 Hotels in Horley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Airport Inn Gatwick 3*
Number of rooms: 125
Official Description (provided by the hotel):
Located less than a mile from Gatwick Airport and train station, the hotel has had a complete refurbishment and transformation in 2006 and in 2013 the public area was refurbished. Offering 125 non-smoking, air-conditioned bedrooms, all with wireless internet access. The hotel also benefits from having a new range of family bedrooms sleeping between two and seven guests. A shuttle service to the airport is available 24-hours. ... more   less 
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Also Known As:
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western
Airport Inn Gatwick Horley, Surrey

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