Stayed here before and after our flight from Gatwick South Terminal leaving our car in the hotel car park £7 a day and using the airport transfer bus £3 each way. The hotel has had a recent refurbishment in the lobby and bar area which is very retro - yellows, oranges, browns and lots of connections to airport life - which I do actually like and think is stylish. Reception was very professional and friendly and gave us information on the hotel, thank you Grace you did a good job there and should loose that trainee badge soon! Breakfast on our first stay was buffet style and as previous reviewers have mentioned it consisted of all the usual breakfast items, and on our return stay it was plated due to lack of guests. The staff were attentive and polite. Bar snacks in the evening were good with an excellent choice and good portion sizes, however the service needs to be stepped up a bit. No table service, even when clearing used glasses from the table (may I get you more drinks? could have resulted in a sale), gave our order for 6 drinks at the bar, had to ask for a tray, and after giving our food order told where to collect the cutlery and sauces, and then the food was delivered on an old black trolley! Not really what I would have expected but hey-ho maybe I'm being too picky. The hotel has recently changed hands so will be interesting to see what happens.
- Official Description (provided by the hotel):
- Located less than a mile from Gatwick Airport and train station, the hotel has had a complete refurbishment and transformation in 2006 and in 2013 the public area was refurbished. Offering 125 non-smoking, air-conditioned bedrooms, all with wireless internet access. The hotel also benefits from having a new range of family bedrooms sleeping between two and seven guests. A shuttle service to the airport is available 24-hours. ... more less
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- Also Known As:
- Best Western Gatwick Moat House Hotel Horley
- Best Western Horley
- Horley Best Western
- Airport Inn Gatwick Horley, Surrey