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“Does its job!”

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Airport Inn Gatwick
Ranked #6 of 11 Hotels in Horley
Watford, United Kingdom
Level Contributor
234 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Does its job!”
4 of 5 bubbles Reviewed 3 June 2014

We booked to stay here for one night (which in fact turned out to be just a few hours after a flight delay) after our return from our holiday, after previously parking our car here the week before.

We arrived at check-in at 3.30am after spending 5 hours in Arrecife airport! The check-in was going smoothly until my husband asked the man behind the reception desk the process for exiting the car park in the morning. The man then said that we had not paid for parking and showed us the 'per day' rates that we would need to pay. I insisted that we had paid (and the little slip he gave us to sign even said "park and stay - 8 days" on it) but he said that the system were closed now so he couldn't double-check so we'd have to come back to reception in the morning to sort it out.

So off we went to our room feeling extremely tired and more than a little agitated! The room itself was spacious and comprised of a double bed and a set of bunk beds. The bathroom was also of a good size and had toiletries provided.

After a good night's sleep we woke up and checked out at 10am, the man behind the reception desk this time was able to find our booking and confirmed that the parking had been paid for in full -- so all that stress earlier in the morning had been for nothing!

Despite the slight hiccup with the receptionist, we would definitely stay here again as it is perfectly located for the airport, the car park is on site so you don't have to worry about where your car is being taken to and the rooms are fit for purpose!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Happypandauk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack C, Manager at Airport Inn Gatwick, responded to this review, 8 August 2014
DEAR GUEST
Thank you very much for taking the time to review your recent stay with us. It is always a joy to hear guests have enjoyed their stay. Even after a small confusion with your parking package, I am pleased to hear that you found our location and services great for you.
Once again, Thank you for staying with us and choosing our hotel for your stay, we hope to welcome you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,161 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Basingstoke, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 3 June 2014 via mobile

My partner and I stayed here on the 25th May due to an early flight from Gatwick the next day, and found it to be a lovely hotel. We were unsure of what to expect as we had never stayed in any Britannia Hotels before but had seen that the hotel had very few bad reviews so thought we would give it a chance- we are glad we did!

Check in was easy, and our room was good for one night. The bed was slightly on the small side but for one night it really didn't matter and the bed itself was comfy! The bar area was lovely and we had some dinner here- my only slight comment is that I ordered a bacon & cheese beef burger that came without cheese and a Malibu and Coke that came without Malibu! But I didn't say anything as mistakes happen and it truly wasn't a big deal, it was amusing! My partner had a chicken Caesar salad and said it was the best he has ever had! I also was not asked when I checked in to leave an imprint of a card and then found I couldn't charge things to the room, but the lady in the bar took my partners card and kept it safe as a guarantee for our tab until we had finished eating and drinking so this also was fine.

All in all, a really nice stay, easy to get to the airport and we will definitely return if we fly from Gatwick again!!!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank FrozenPrincess22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack C, Manager at Airport Inn Gatwick, responded to this review, 15 August 2014
Dear Guest

Thank you for your review and I am very pleased to read that everything was to your liking. I will share your kind comments with the team.
I hope to welcome you to the hotel again.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire United Kingdom
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

I satyed at this hotel for 1 night before a very early flight, I caught the hotel bus from Gatwick North which was there when I arrived, it took me to the hotel door, check in was very quick, my room was really nice with everything you needed. I did not eat in the hotel but took the short walk to a very large Tesco's down the road, where I also managed to change some currency for no fee.
In the morning the bus arrived at 4am as stated. Everything was really smooth and for £45.00 a night for two its a bargain

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welltravelledsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack C, Manager at Airport Inn Gatwick, responded to this review, 9 June 2014
Dear Guest

Thank you for your review and I am very pleased to read that everything was to your liking. I will share your kind comments with the team.
I hope to welcome you to the hotel again.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ingatestone, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

We stayed one overnight with a (very) early departure to Gatwick. Very convenient location with good bus service to the terminals. (Cost £3.00 per person). The hotel staff were very friendly and helpful and the evening meal was reasonable. Hint - watch the restaurant closing time if you arrive late. Very good value for money but left too early for breakfast.
Would use again for a Gatwick one nighter.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack C, Manager at Airport Inn Gatwick, responded to this review, 9 June 2014
Dear Guest
Thank you very much for taking the time to review your recent stay with us. It is always a joy to hear guests have enjoyed their stay.
I am pleased to hear that you found our location and services great for you.
Once again, Thank you for staying with us and choosing our hotel for your stay, we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dudley, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

We stayed at this hotel for one night,before we flew from the north terminal at Gatwick.It was a lovely hotel and the location was great.We had already booked a meet and greet at this airport but next time we stay here we will leave the car at the hotel,as the airport is virtually a couple of minutes away.They do good deals on meals and drinks are about the same price as any other hotel.The rooms are clean but on the small side,but that didn't'really bother us as we only slept in there one night.The car park was tight but all in all,it was good value for money.

  • Stayed April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annab12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack C, Manager at Airport Inn Gatwick, responded to this review, 9 June 2014
Dear Guest
Thank you very much for taking the time to review your recent stay with us. It is always a joy to hear guests have enjoyed their stay.
I am pleased to hear that you found our location and services great for you.
Once again, Thank you for staying with us and choosing our hotel for your stay, we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

We stayed here a night before flying to our Egypt holiday. Room was clean, bed comfortable, liked the swan shaped towels- nice touch,good facilities, had a pleasant meal in their restaurant- not over priced, breakfast perfectly reasonable, staff friendly, left car there for duration, easy transport via regular bus to North terminal of Gatwick airport. Will definitely use this hotel again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dolphinsmiles14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack C, Manager at Airport Inn Gatwick, responded to this review, 9 June 2014
Dear Guest
Thank you very much for taking the time to review your recent stay with us. It is always a joy to hear guests have enjoyed their stay.
I am pleased to hear that you found our location and services great for you.
Once again, Thank you for staying with us and choosing our hotel for your stay, we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Felixstowe, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

Stayed here for a night before a 10am flight. We got the train to Gatwick and got the shuttle bus back to the hotel. In the morning we were able to jump straight on the shuttle to drop us back at the airport for 3 pounds each. Bus goes to both south and north terminal which is really practical. Nice clean rooms with comfy beds and very little noise from the Airport. 5 minute transfer to and from the airport. Cheap and Cheerful!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KeWills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack C, Manager at Airport Inn Gatwick, responded to this review, 9 June 2014
Dear Guest
Thank you very much for taking the time to review your recent stay with us. It is always a joy to hear guests have enjoyed their stay.
I am pleased to hear that you found our location and services great for you.
Once again, Thank you for staying with us and choosing our hotel for your stay, we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Airport Inn Gatwick

Property: Airport Inn Gatwick
Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
Region: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 11 Hotels in Horley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Airport Inn Gatwick 3*
Number of rooms: 125
Official Description (provided by the hotel):
Located less than a mile from Gatwick Airport and train station, the hotel has had a complete refurbishment and transformation in 2006 and in 2013 the public area was refurbished. Offering 125 non-smoking, air-conditioned bedrooms, all with wireless internet access. The hotel also benefits from having a new range of family bedrooms sleeping between two and seven guests. A shuttle service to the airport is available 24-hours. ... more   less 
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Also Known As:
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western
Airport Inn Gatwick Horley, Surrey

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