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“dont go here.”

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Best Western Gatwick Skylane Hotel
Ranked #27 of 30 Horley B&B and Inns
london
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“dont go here.”
Reviewed 27 October 2013

Myself and two children stayed here for a night before a holiday, reception staff rude, internet you have to pay for, drinks expensive in a empty bar food expensive and from what I heard people saying it wasnt that nice, we couldnt use the shuttle bus as our flight was early and landed back after midnight, taxi can be ordered by phone in receltion for six pounds to gatwick. Got back just after 1am to be kept waiting for mycar keys as they had lost them.i have stayed in other hotels in this chain and never experienced anything like this, stay well away!

Room Tip: I would go to another hotel
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank thecleaner29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,009 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
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English first
Cambridge, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 October 2013

This is a terrible place bar ignored us when we called to order drinks at the bar . food was horrible . over fill the carpark with cars when you leave your keys at reception we had to hunt for our car in the dark to put our overnight bag in it before we flew out to our holiday early next morning. Transfers to airport was in a dirty clapped out mini bus and the same coming back .when we called to come back after the holiday we waited 40 minutes in the cold no coats coming from mexico while the driver had a cup of tea. Never again will stay there £20 more we could of stayed at a decent hotel we live and learn I think plus it from the outside it looks like an converted nursing home.

Room Tip: If you want a good room go somewhere else
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
5 Thank Mandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 October 2013

One night stay before flight to Spain. At £51.50 incl breakfast for 2 this was excellent value for which we did not expect five star quality. Have stayed here and in several Days Inns / Hotels elsewhere - this time we were not impressed with the bed, which was just old and very uncomfortable. In other respects the standards were perfectly acceptable. The standard of cleanliness of the hotel and the quality of service were both high; breakfast was prepared to order and was adequate if rather 'plastic' in appearance. In contrast the hotel's Indian restaurant offered a good range of curries and other dishes - our evening meal was modestly priced and most enjoyable. We'd stay again - hopefully the bed we had is on the shortlist for early replacement!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jandabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basildon, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 October 2013 via mobile

I would not recommend staying here at all, and will never return.
I stayed here one night with my 2 daughters. I slipped in the bathroom because the curtain didn't cover the whole bath and water leaked out onto floor. The mat covered 2 ft sq. I reported it to the unsympathetic manager who just said, no one has reported this before. He basically didn't even believe me, although my toes were now swollen from the slip. I asked him to check for himself. He was rude and uncaring. Our room smelt damp and didn't sleep well because of this. I would rather sleep in my car next time than be subject to that. Steer clear...

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Susanna0473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ravenstone, Leicestershire, England
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 October 2013

Stayed at the hotel last night, corridors were rather drab but the room was fine. Shower was a major let down, difficult to adjust and low water flow.
Indian restaurant did a
good meal.
Staff were good.
At £55 including breakfast was definitely good value.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BryanScaife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 8 October 2013

stayed here for 1 night, stay and fly package, checkin was easy make sure you get voucher for breakfast if your having 1, they tend to forget to give you 1, room was clean and everything worked, transfers in there mini bus no problem bus a tatty, pickup no problem phoned hotel 10 minutes later they picked us up, all staff were polite. would stay here again...

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank henry54England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugeley, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2013 via mobile

We stayed at this hotel the night prior to our flight from gatwick airport we were able to park our car there got the duration of our holiday and collect it upon return.

On arrival to days inn we found the hotel easily and parked our car on the car park. On checking in we were asked what time we would like taking to the airport as our check in was a little earlier than the mini bus starts the hotel arranged a taxi for us which only cost £4.50 and got us to the airport in good time. They took money for our pick up service then (i think perhaps we would of preferred to get a taxi back as it was cheaper than their minibus) We were then charged an additional £5.50 by the hotel as they said that our car would be there an extra day (our flight home was overnight meaning it was 15 nights parked in the car park) I questioned this since we had put all of our booking and flight information in on the holidays extra website therefore they had know the number of days when we were given the quote- they told us we need to go through holiday extra and we had to pay it. We did and we were given our key. The hotel itself is adequate for its purpose the room was clean, modern and spacious we were pleasantly surprised by the room.

After settling in we decided to go down and have a look at the menu for dinner it looked fine, I went to reception to ask where the nearest place was for a stamp and postbox, I was told that there was none near and we would have to drive miles to find one. I asked if there was a supermarket or corner shop nearby and was told that the nearest was over ten minutes drive away, I said that was fine and asked which direction and all I got was a shrug, i said left or right out of the car park and was told left would only take us to just a load if resteraunts. His attitude was vile and I was really unhappy with the service! Me and my husband decided that we would go and find out ourselves and find somewhere else to eat. Turned left out of the car park and not even 100 yards down the road was a sainsburys petrol station with shop and also less than half a mile further down was a tesco express! A couple of minutes further we found the town centre with a massive waitrose where we parked and got what we needed and next door got a great deal on a meal at weatherspoons. I was disappointed that the receptionist was so unhelpful that he even lied about what we needed. His attitude lost the hotel a couple of meals and drinks that evening and I wouldn't use the hotel again purely because of that. Manners go a long way.

We got to the airport on time and the pick up back and our car was fine.

The price of the hotel was fairly similar to others that offered the same service and it provided a good service on collection, our car was fine on collection and with it being fairly easy to the motorway it was fit for purpose. We were satisfied with the room. Just a shame that the receptionist that evening was so rude and unhelpful, it was otherwise a decent experience. The lady on return was much more helpful on reception and polite.

Stayed September 2013, travelled as a couple
Helpful?
Thank claz0407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Gatwick Skylane Hotel

Property: Best Western Gatwick Skylane Hotel
Address: 34 Bonehurst Road, Horley RH6 8QG, England
Region: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free Parking
Hotel Style:
Ranked #27 of 30 B&Bs / Inns in Horley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Gatwick Skylane Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
The BEST WESTERN Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the BEST WESTERN Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! ... more   less 
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Also Known As:
Best Western Gatwick Skylane Hotel Horley, Surrey

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