We booked this hotel through Thomas Cook (who will also be getting told about this place) for one night before we flew and one night when we returned.
Flying from Gatwick, we had a 3 hour drive to the hotel. After being stuck on the M1, it turned into a 4 and a half hour journey (not the hotels fault, I know..!).
We got there quite late, got checked in, threw our cases in the room and went out for something to eat. When we got back it would have been about 11-11:30 and went up to our room. When I sat on the bed, I couldn't help noticing I may as well have sat on the floor. The bottom half of the bed was completely broken. I'm not particularly fussy - years as a touring musician has seen me staying in some awful places and I've never complained as it is, at least, a bed for the night. But this was unbelievable. We were up at 4am to get to Gatwick and if I'm honest, I couldn't be bothered to complain as I couldn't be bothered with the hassle. So my wife slept in the single bed that was in our room and I laid at a 45 degree angle with the floor and closed my eyes for a bit. Cracking start to a honeymoon.....!!!
The room was clean but that was pretty much where it ended. The shower was pathetically weak, the hair dryers second setting was broken - even the free pen didn't work!
The staff did, at least, manage to call us a taxi so we just got in and went on our way not wanting to start our much anticipated holiday with an argument in a British hotel.
When we returned from our holiday, we got a taxi back to the airport (cheaper than the hotels shuttle bus which charge a fiver per person (I think) - our taxi was 5.50....
We were shown to another room which was, it has to be said, a vast improvement on the last one - but then sticking us in the shed would have been an improvement....
When we got back it was a late landing, we arrived at the hotel at about 11pm and I asked if my car was ready having left it parked there. "Why?" was the response I got. After being told that my car was "somewhere out there" with a rough hand gesture to the car park at the front of the building we went to get some food. We basically walked around the pretty dimly lit car park until we found our car.
Went to bed, didn't sleep very well as there are doors banging constantly all night. I understand this is an airport hotel so people are coming and going at all times of the day and night but you'd think they'd think about soft closing doors?!?
I can honestly say I've never been happier to leave a hotel. It's not Thomas Cooks fault, but they will be finding out about this hotel with a recommendation that they don't send people there any more.
Yes it's a budget hotel, but even for a budget hotel the standard here is pretty poor.
- Official Description (provided by the hotel):
- The BEST WESTERN Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the BEST WESTERN Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! ... more less
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- Also Known As:
- Best Western Gatwick Skylane Hotel Horley, Surrey