Stayed here for one night, wouldn't want to stay any longer, looked after my car for 7 nights, car park dark and full of pot holes. I booked an overnight stay here as I had a very early start on my "flight day" and needed a good nights' sleep - wrong - there was a huge disturbance near my room with raised voices and furniture being thrown around. The police were called. As a solo traveler, I felt very vulnerable. I emailed from my holiday destination to the Duty Manager Mukesh Kumar, expressing my concerns and asked for a refund of my stay. He refused and has still refused. However, having booked through Holiday Extras, I passed on my concerns to them. Excellent, refunded me immediately with an apology - that's all Mr Kumar needed to do!
This hotel could be so much better with good management. Oh on my return, they tried to give me the wrong car keys - beware.
- Official Description (provided by the hotel):
- The BEST WESTERN Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the BEST WESTERN Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! ... more less
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- Also Known As:
- BEST WESTERN Gatwick Skylane Hotel Horley, Surrey