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“Basic but convenient for airport”

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BEST WESTERN Gatwick Skylane Hotel
Ranked #27 of 30 Horley B&B and Inns
Edgware
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Basic but convenient for airport”
3 of 5 bubbles Reviewed 28 January 2014

Stayed here for one night, wouldn't want to stay any longer, looked after my car for 7 nights, car park dark and full of pot holes. I booked an overnight stay here as I had a very early start on my "flight day" and needed a good nights' sleep - wrong - there was a huge disturbance near my room with raised voices and furniture being thrown around. The police were called. As a solo traveler, I felt very vulnerable. I emailed from my holiday destination to the Duty Manager Mukesh Kumar, expressing my concerns and asked for a refund of my stay. He refused and has still refused. However, having booked through Holiday Extras, I passed on my concerns to them. Excellent, refunded me immediately with an apology - that's all Mr Kumar needed to do!
This hotel could be so much better with good management. Oh on my return, they tried to give me the wrong car keys - beware.

Room Tip: the main railway line to the rear and the main A23 to the front
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dingleEdgware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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981 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
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English first
Doncaster
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 bubbles Reviewed 16 January 2014

its a very basic hotel that does what it says on the tin. You park you fly.
On arrival we enjoyed the Indian meal in the hotel, it was pretty good, however when we returned at close to midnight the only 'refreshement' available was coffee. Not so good to sleep on eh ?
The vending machines were caput and couldnt even buy a bottle of water.

We got £35 worth of stay with the parking, but i wouldnt use the hotel under different circumstances.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank PaulCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 15 January 2014

Good deal with 15 days parking and 1 night stay with airport drop off and pick up.Clean but needs some T.L.C. Breakfast not very good. Evening meal acceptable .Our room had a very poor view of flat roof with broken chairs and other rubbish .In the ally 3 broken fridges and other rubbish.Could all be made so much better with a couple of hours cleaning up and some T.L.C. For elderly people like ourselves ,it would have been very good to have been offered help with cases,especially as there was a step after the lift..A little bit of customer care could really turn this place around.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Rome33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
1 of 5 bubbles Reviewed 15 January 2014

Stayed by chance, last minute reservation; was looking for a hotel close to the north terminal at short notice.
Hotel (!) itself is a dump (sorry, I am being polite here), smelly old inn painted over and under Wyndham wings. Receptionist was plain rude, seem to be irritated that I arrived at all, haven’t said more than 5 words to me.
Corridors smell of mildew, walls are dirty and with chipping paint. Room seemed to be more recently ‘updated’, but carpeting was ripped in places and stained. It was unusually cold, rainy night, so the room was cold and unpleasant but I was refused an additional blanket. I was told to wait for AC to kick in.mt had to stay on all night, cracking and making a lot of noise. Slanted roof window means that or it has to stay closed or it opens all the way as there is no way to adjust it. Nightmare.
Restaurant offers Indian buffet, I was reluctantly offered a la cart menu and it took 45min to get frozen/ ready to eat chicken burger. Although nicely decorated, restaurant is adjacent to the bar/ pub, with lot of noise coming in. I was sited directly next to the main passage as all corner tables were’ already set for b’fast). Very poor experience.

NOTE: If you are looking for good deal hotel, think twice, taxi fee from the train station to the hotel and from the hotel to the airport will add up to half of the room price at Sofitel, so just go ahead an book it straight away.

Room Tip: Back facing, there is a huge car part at the front.
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  • Stayed September 2013, travelled on business
    • Value
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Helpful?
2 Thank iamconstanttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

we had a 'fly and drive' deal which was about £92 for 15 days parking and overnight stay before we left.We like it here as you just leave the car at reception over night then leave in the morning able to leave over night bags in your car. The shuttle mini - bus is reliable(£5 pp each way) and stops briefly at South terminal first.,before depositing you at the outdoor North terminal -some distance from the lifts to get you to departures.. We were flying with Easyjet and had to walk a long distance with hand luggage. Days hotel isn't luxury, but it was clean with tea n coffee making in the room and an ok tv.Reception was quick and efficient. book your shuttle the night before and ask for an alarm call .Bath water was hot, but the bath room was cold and when i asked for the towel rail to be switched on was told there was air con heating ,so wasn't done and the knob on the rad was broken.The Indian restaurant was first class-lamb samosas spot on. chicken tikka masala not too sweet and spinach balls with nuts in a tomato sauce tasty-all with rice with peas. A good way to start the hols. this was our 2nd visit here and would come again-mainly for the reasonable cost,easy parking and good Indian.

Room Tip: Ask if you prefer a bath to a shower. bring your own extra pillows.
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  • Stayed January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank 777annie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

We stayed here recently before Xmas and parked the car here too. We got a good deal and the rooms were immaculate and very modern. We would definately stay there again. The food was ok, not the best we have had but edible, breakfast was the same.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level Contributor
74 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

We booked one of their very competitively Fly&Drive packages in December 2013. Our room was clean and had everything we needed for a one night stay before departing for holidays. The Indian food in their attached restaurant was acceptable (plus very friendly service).

The hotel shuttle bus that takes peolpe to the airport might need updating soon though.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank CaribbeanFreunde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Gatwick Skylane Hotel

Property: BEST WESTERN Gatwick Skylane Hotel
Address: 34 Bonehurst Road, Horley RH6 8QG, England
Region: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free Parking
Hotel Style:
Ranked #27 of 30 B&Bs / Inns in Horley
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Gatwick Skylane Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
The BEST WESTERN Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the BEST WESTERN Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! ... more   less 
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Also Known As:
BEST WESTERN Gatwick Skylane Hotel Horley, Surrey

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