Three words to start...."Don't go there". My friend and I made our booking in good faith through an online company for a nights stays and a weeks patking.. Arrived at the hotel to be told less than sympathetically that we had booked a night in the hotel only and no parking for the week. It is only recently rhat I have founf the written confirmation of this. We were hungry and tired and had little energy to argue the toss. We ended up paying an extra £40.00 to park for the week ( a total of £100.00) in total. The Manager was unprofessional and arrogant - no compassion whatsoever.....we were so disappointed. The room was just ok and I came downstairs to reception to ask for a fresh glass of tap water. The night porter was really rude and unhelpful. He said the water in the room was just as good. I was shocked, even horrified at the way we were treated. I wasn't expecting the earth from a budget one night stay, but basic human kindness and professionalism costs nothing. Never never again. The only thing on the minds of the staff was taking our money! I make no apologies for this review.
- Official Description (provided by the hotel):
- The BEST WESTERN Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the BEST WESTERN Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Ebookers, Priceline, Hotels.com, Superbreak UK, TripOnline SA, Evoline ltd, Traveltool, S.L.U., Cancelon and HotelQuickly so you can book your BEST WESTERN Gatwick Skylane Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- BEST WESTERN Gatwick Skylane Hotel Horley, Surrey