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“Overnight stay”

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Best Western Gatwick Skylane Hotel
Ranked #25 of 30 Horley B&B and Inns
Reviewed 15 March 2014

Usually stay at a Premier Inn the night before a flight, but decided on the Days Inn because they were less expensive, now I know why. To be fair they were clean, but the water for the shower was cold and the heating in the room was non existant, bear in mind it was March and chilly. We did complain but although they said it would be investigated, I don't think they were interested. Also the car park was pretty crowded, so if you arrive late it could be difficult to park. We had a evening meal here and chose fish and chips, bad choice, over cooked and dry, when asked if we were enjoying meal, mentioned meal overcooked but the staff did not really know how to respond.

  • Stayed: March 2014, travelled as a couple
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Thank Brenda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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746 - 752 of 1,140 reviews

Reviewed 15 March 2014

this place is an absolute joke.
it makes fawlty towers look like the ritz.
staff are pleasant but inept
complimentary mini bus shuttle isnt complementary at all (3 e/w) and took an hour and three phone calls to the hotel to arrive.
restaurant was closed for a function despite being advertised as an integral part of the hotel. no food or drink available

dont stay here unless you want to laugh at british ineptitude.
its rubbish

Room Tip: avoid this hotel at all costs.
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  • Stayed: March 2014, travelled on business
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1  Thank louderiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

my husband and I stayed at days hotel Feb 26th and parked for 2 weeks while on holiday. I found the hotel staff very polite and friendly and the room was spacious and very clean. Transfers to and from airport very good.

  • Stayed: February 2014, travelled as a couple
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Thank doreen d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014 via mobile

Overnight stay prior to flying from Gatwick. Foid in the resteraunt was terrible burger wad as tough as ice hockey puc. No hot water so no shower before we left. As for customer service well did not experience any. Unhelpfully reception and bar staff. Get location for parking but courtesy bus dies not start early so if you have an early flight ad we did book a cab the night before

Stayed: March 2014, travelled with friends
1  Thank PatronSilver_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014 via mobile

Stayed with 2 other people for the night, before flying out to Florida for 3 weeks.
We checked in and found our room with no problem. Trying to sleep the beds are really uncomfortable, it got warm but couldn't turn the aircon on but the controls were 'locked', so had to open the window. That meant it was quite noisy with the traffic passing..plus the people at gone 11:30 wheeling their cases in and talking loud and shouting.
The sowers in other rooms food be heard and sounded more like you were next to the motor room of a lift..this kept starting and stopping for ages.
There were loud creaking and noise that sounded like water dripping all through the night.
The beds were certainly not comfortable and were lumpy so did not have a great sleep at all.
It was ok for the price as we got it really cheaply but still would not go back, and would not recommend it unless there was nothing else available nearby.

Stayed: March 2014, travelled with friends
Thank LostBoyRadio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

We have used this hotel twice for overnight stay plus two weeks parking for gatwick.
Both times the service has been very good.
The car is parked onsite (not like some of the others) and a shuttle service is provided to and from the airport.
We cannot fault the overall package for a very reasonable cost and will not hesitate to use this hotel again.
As a bonus there is a very good indian restaurant in the hotel!

  • Stayed: March 2014, travelled with friends
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2014

Booked this hotel fo January 31st as we couldn't get into Menzies Chequers Hotel. The Receptionist (don't know if she was new, but wasn't sure which floor our room was on!. Requested an early call for 6.00 am as we were flying next morning, and was told yes ok we will call you personally. Went to our room, it was freezing, put air con/heating on and it took ages to warm up, bathroom was like a fridge, radiator didn't seem to be working so asked at reception and they said "No it's not working, leave the door to bathroom open and it will heat up!!!!!" Didn't eat in hotel as seemed to be expensive.I woke up the next morning at 6.45 - no call at 6.00!!! Found out the night receptionist was asleep!!! We left our car at Air Parks, fortunately we had parked there before, as there was no map or help if you didn't know where it was, the receptionist kept asking if we wanted a taxi to the car park, when we asked which car park they were using?????? Got to airport and realized I had left a new scarf in our room, so rang the hotel and asked if my scarf had been found, we had only left there about an hour, and was cut off, rang again and was asked to ring tomorrow, I said I am not in the country tomorrow, could you possibly get someone to look now and if the scarf is there please send it to my home, you have our address, needless to say - no scarf was sent. Just don't bother with this hotel complete waste of time.

Room Tip: Don't bother
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  • Stayed: January 2014, travelled as a couple
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2  Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Gatwick Skylane Hotel

Address: 34 Bonehurst Road, Horley RH6 8QG, England
Region: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free Parking
Hotel Style:
Ranked #25 of 30 B&Bs / Inns in Horley
Price Range: £36 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Gatwick Skylane Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
The BEST WESTERN Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the BEST WESTERN Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! ... more   less 
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Also Known As:
Best Western Gatwick Skylane Hotel Horley, Surrey

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