We have stayed at this hotel many times and have always been impressed by the helpful staff, clean rooms etc. We have always booked meals online and found them very good value for money. However everything seemed to have changed when we last visited. We got one course and a drink, whereas it had previously been 2 courses and a drink. No big deal, we thought, until we were told our choice of meal and drink was very strictly limited. We ended up having meals that neither of us would have chosen (our original choice was "off"), so we will never pre- pay online again. We felt very sorry for the staff who were having to explain this change over and over again as it was not made clear on the website.
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- Also Known As:
- Travelodge Gatwick Airport Central Hotel Horley
- Mercure Hotel Horley
- Accor London Gatwick Airport
- Renaissance Horley
- Travelodge Gatwick Airport Central Horley, Surrey