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“Beautiful Property, Not such great service”

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Gatwick Corner House Hotel
Ranked #3 of 11 Hotels in Horley
Certificate of Excellence
Isle of Wight, United Kingdom
2 reviews
“Beautiful Property, Not such great service”
Reviewed 24 March 2014

This hotel looks the business when you first pull up outside, however on our arrival which was fairly late at night the woman on reception was less than helpful.. She tried to charge me too much and then looked annoyed when i asked for a receipt as we still had some balance to pay a few days later when we stayed at the same hotel on the return of our holiday.

I was told that taxi from the hotel to Gatwick were £5.00 and they were £5.50.

Also were not told that late at night after a full days work and a long drive to reach them, and a more than complicated unfriendly check in we would have to lug all of our things across a main road to find the area we were staying in for the night. We were told to make sure we keep the noise down like we were teenagers who would have no respect.

on the return stay after our hotel i was given instruction as to how/when to call them for our airport pick up.. there was a big group of us and they have an 8 seater.. i was told to call them at baggage re claim which i did, to be told to walk to a bus stop in the freezing cold wait there and call again.. which i did, and then had t stand in the cold and dark at 11pm at night waiting for the taxi, which we didnt all fit into so therefore some of our group had to stand and wait longer n the cold.

The same complicated check in process happened when we arrived, the same lady didnt seem to have a clue, it was an effort for her to let me pay on arrival, and she seemed stressed about giving me my car keys back before the morning, even though i explained that we might want to leave very early in order to just get home the next morning.

the bill finally got settled, but was just hassle.

in the morning there was not enough staff on shift, i asked for a coffee in the bar whilst i was waiting for some of the group to finish getting ready and i was told i had to wait for the man to go to the airport first and then when he came back he would make it.. at which point everyone in my group was ready to go and i had to leave most of my coffee.
when i asked the staff ''excuse me, do you know how much the breakfast is?'' my reply was ''yes'' and i had to stare at the man in shock before he finally replied with the price.
i found it a real pain that i couldnt pay for my coffee on my card as they have an ''over £10.00'' policy.. most places dont just refuse you to pay by card, they may just say they have to add 50p to the bill... i had to borrow a couple of pound to pay for it.

over all the hotel rooms and bathrooms were perfectly adequate and twice before the holiday i had spoken to someone on the phone and she was very very helpful so i guess its a hit and miss on which staff you get on that day?!

location was fine also, just a 5 min drive to gatwick airport but for the price and ease id rather stay at the travel lodge if i need to stay over again.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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505 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
Bristol, UK
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 March 2014

We stayed before and after a holiday and both nights the staff were next to useless. Check in took forever (3/4 hr ) and then there was a problem with the amount we had already paid and what was remaining. This morning we couldn't 'to pay because the owner had to go and collect people from the airport so our departure was delayed until he came back. He was also very rude about it. We ordered a coffee while we waited, 25 mins later it arrived.
On a plus note the rooms are clean.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WanderingPomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 March 2014 via mobile

Very disappointed with this 'hotel'. Under staffed, inefficient and rude. If you want an easy and efficient service and check in, and a pleasant stay, this is not the place. Making them aware that we are travelling with a very unwell person they still took no less than half an hour at 10.30 at night to even provide us with a room key. Awful experience, NEVER AGAIN. Couldn't be more displeased with the staff, hotel and service!!!!!!!! If only there was a 0 star rating!
Thanks for nothing corner house hotel.

Stayed March 2014, travelled with friends
Helpful?
Thank Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South West
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 March 2014

We have stayed here twice now and can't imagine we'd stay anywhere else. The hotel is very clean, the staff are friendly and helpful, the bar feels like a 'local' and the transfers to the airport quick and efficient.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sripev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 March 2014

Very nice hotel, very clean, friendly staff, really great for value, will use again definitely. The staff picked us from the airport very quickly, localisation is great, just few minutes from the terminals.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ewa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsalforn, Malta
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 March 2014

Stayed one night in this hotel. The hotel is very clean and the staff is very friendly. Would not hesitate to stay there again. Very convenient for an overnight stay between two flights. Would recommend it.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 6 Contributor
125 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 1 March 2014

This was a wonderful bargain and took the stress out of a trip to Gatwick , which is not our favourite airport. The staff were all very friendly and efficient. There is a bar and pub style food and breakfast is excellent. This was only an overnight stay and our car was parked there while we were away. The airport shuttle service is quick and comfy. All in all it was everything I was expecting and we would definitely stay again if traveling from Gatwick. I do have to agree that we were also in the annex and could hear the people in the next rooms talking and going to the bathroom but it was only for the one night and I certainly slept well.....would definitely recommend. Thank you..

Room Tip: ask to stay in main house as hopefully you won't hear the neighbours
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luckymeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gatwick Corner House Hotel

Property: Gatwick Corner House Hotel
Address: 72 Massetts Road, Horley RH6 7ED, England
Region: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #3 of 11 Hotels in Horley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Gatwick Corner House Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
Family run hotel offering quality accommodation with bar and restaurant. Holiday parking and transfers to and from Gatwick ... more   less 
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Also Known As:
Corner Hotel Horley
Gatwick Corner House Hotel Horley, Surrey

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