This hotel looks the business when you first pull up outside, however on our arrival which was fairly late at night the woman on reception was less than helpful.. She tried to charge me too much and then looked annoyed when i asked for a receipt as we still had some balance to pay a few days later when we stayed at the same hotel on the return of our holiday.
I was told that taxi from the hotel to Gatwick were £5.00 and they were £5.50.
Also were not told that late at night after a full days work and a long drive to reach them, and a more than complicated unfriendly check in we would have to lug all of our things across a main road to find the area we were staying in for the night. We were told to make sure we keep the noise down like we were teenagers who would have no respect.
on the return stay after our hotel i was given instruction as to how/when to call them for our airport pick up.. there was a big group of us and they have an 8 seater.. i was told to call them at baggage re claim which i did, to be told to walk to a bus stop in the freezing cold wait there and call again.. which i did, and then had t stand in the cold and dark at 11pm at night waiting for the taxi, which we didnt all fit into so therefore some of our group had to stand and wait longer n the cold.
The same complicated check in process happened when we arrived, the same lady didnt seem to have a clue, it was an effort for her to let me pay on arrival, and she seemed stressed about giving me my car keys back before the morning, even though i explained that we might want to leave very early in order to just get home the next morning.
the bill finally got settled, but was just hassle.
in the morning there was not enough staff on shift, i asked for a coffee in the bar whilst i was waiting for some of the group to finish getting ready and i was told i had to wait for the man to go to the airport first and then when he came back he would make it.. at which point everyone in my group was ready to go and i had to leave most of my coffee.
when i asked the staff ''excuse me, do you know how much the breakfast is?'' my reply was ''yes'' and i had to stare at the man in shock before he finally replied with the price.
i found it a real pain that i couldnt pay for my coffee on my card as they have an ''over £10.00'' policy.. most places dont just refuse you to pay by card, they may just say they have to add 50p to the bill... i had to borrow a couple of pound to pay for it.
over all the hotel rooms and bathrooms were perfectly adequate and twice before the holiday i had spoken to someone on the phone and she was very very helpful so i guess its a hit and miss on which staff you get on that day?!
location was fine also, just a 5 min drive to gatwick airport but for the price and ease id rather stay at the travel lodge if i need to stay over again.
- Official Description (provided by the hotel):
- Family run hotel offering quality accommodation with bar and restaurant. Holiday parking and transfers to and from Gatwick ... more less
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- Also Known As:
- Corner Hotel Horley
- Gatwick Corner House Hotel Horley, Surrey