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“Absolutely disgraceful!”

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Gatwick White House Hotel
Ranked #8 of 11 Hotels in Horley
Luton, England, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Absolutely disgraceful!”
Reviewed 10 December 2013 via mobile

This is the worst place I have ever been and we aren't particularly fussy.

There was mould everywhere! The bathroom was dirty and old.

It was freezing and when we asked at reception they said they only have the heating on every two hours.

The bed was dirty and it looked as though they had turned the bed round as their was mascara on the bottom on the bed and hairs. The pillows were old and too dirty to put my head on.

There were cooking apples in the draw!

The tv didn't work.

The reception staff hygiene was questionable.

There was dead fish in the fish tank and it could do with a clean out.

This hotel is supposed to have 2 star AA rating but I think they news to look again at this place!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Candice N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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435 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 December 2013 via mobile

Worst hotel we have ever stayed at and we have traveled the world. Shocked at the black mold on the ceiling, dirty bed cover, broken TV, rubbish in the room draws, cold room and bed bugs.

Avoid this hotel you have been advised.

Stayed November 2013, travelled as a couple
Helpful?
3 Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 December 2013

An overnight stay. Too late for dinner but the place stank of curry anyway.
Whole place drab and cheerless. Scruffy unshaven "receptionist" doubled as minibus driver - hence slow to pick up on a cold, wet night.
Room cramped - full of unwanted beds - could not get round without barking my shins.
Window (ground floor) could not be secured. Curtains too thin for proper black-out. Over-mirror light bulb missing. Paltry provision of tea/coffee (including an empty tea bag!) and no biscuits.
Shockingly bad breakfast. "Full English" nothing of the sort; measly standard fare, plated and plonked down beside me whilst I was still half-way through my cereal. Dining room ran out of juice and milk; cook/waitress could not understand English!
SUMMARY -- it's at the cheap end, but it's also pretty nasty. Don't go there"

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HarryH0312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
porto heli, greece
Level Contributor
48 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 December 2013

We stayed here at the beginning and end of our short trip to UK due to its proximity to gatwick airport. The property itself is quite shabby, but we weren't there for the decor. The rooms we had were both clean, comfortable & quiet. The breakfast was plenty & fresh. The location for the airport was fantastic. it's a no frills property so if you're just looking for somewhere to rest your head which is cheap this is it. If you're looking for porter service, room service etc this will not be for you.

Room Tip: We has room 3 which was OK size, but very small bathroom and on the ground floor at the front so you...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poseidonsailors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranfield, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 November 2013

Unfriendly, rooms scruffy, mouldy shower cubicles, smelly pillowcases, flavourless breakfast, surly staff1
There is nothing good about here-stayhere at your own risk. Absolutely awful and nothing would make me or my family and friends saty here again,

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derry, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 November 2013

By far the worst place I have ever stayed. Dirty smelly and actually was afraid to go to sleep. Put my suitcases against the door. Bathroom was dirty and really outdated. Please stay somewhere else. Struggled to take our suitcases up the dark and smelly while their staff watched me do two runs. Thanks by the way.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Livingston, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 October 2013

Me and my partner stayed here for one night as a last minute booking before flying to Dominican republic in April. After appearing at the hotel around 7/8am we were told we couldnt check in until after 11 - we were exhausted after having to travel from scotland. We put our luggage into the "luggage area" which was a little passage way in front of a cupboard! we went into horley town for food and a wander to kill time. When arriving back at the hotel around 12.30 1 ish, our room still was not ready. When they finally got round to checking us in they could not find the booking although i had a copy of our booking handy. The room, was basic, with a wash basin in the room and a toilet and shower in what could only be described as a cupboard. The was covered on mildew. To top everything off, where our room was, there was building work going on out side so we had absolutely no opportunity for an afternoon nap. We were like zombies!
The continental breakfast was very basic, nothing worth talking about. we did pay £7.50 for the breakfast.
We also paid around £6 for an airport transfer put on by the hotel, which i cant complain about as he drove his own vehicle and had us there in plenty of time.

Room Tip: Please choose a different hotel!
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simonefriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gatwick White House Hotel

Property: Gatwick White House Hotel
Address: 50-52 Church Road, Horley RH6 7EX, England
Region: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free Breakfast Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #8 of 11 Hotels in Horley
Price Range (Based on Average Rates): £
Hotel Class:2 star — Gatwick White House Hotel 2*
Number of rooms: 27
Reservation Options:
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Also Known As:
Gatwick White Hotel
Hotel Gatwick White
Gatwick White House Hotel Horley, Surrey

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