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“DON'T LEAVE YOUR CAR HERE!”

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Acorn Lodge Gatwick
Ranked #23 of 30 Horley B&B and Inns
Fleet, United Kingdom
2 reviews
“DON'T LEAVE YOUR CAR HERE!”
2 of 5 bubbles Reviewed 6 August 2014

Stayed at the Acorn the night before my holiday. Room was hot so had to open window but the road noise kept me awake for most of the night. Shuttle transfer to Gatwick was ok.
Left my car at Acorn but was told to catch shuttle to their sister hotel the Cambridge on return from my holiday as my car would be moved to their larger car park. On picking up my car, I notice it had been damaged and so informed reception. After numerous communications by myself that were not responded to by the Cambridge, after 8 days they finally got back to me and denied liability. They said I signed a waiver and any damage caused in their carpark is not their responsibility. They said their drivers deny causing the damage. I strongly recommend that you do not leave your car at the Acorn or the Cambridge. I will not.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Claire P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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582 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Witham, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 August 2014 via mobile

This hotel is a perfect stopover the night before you fly from gatwick. Rooms comfortable and staff very friendly (unlike the sterile big name hotels nearby)

Food and service in restaurant great looking forward to breakfast

Minibus transport for airport transfer dedicated to this hotel included in the price and good value car parking for holiday duration.

Easy and stress free start to holiday will be booking again.

Stayed August 2014
Helpful?
Thank Chudleighwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

Booked Acorn Lodge for parking and was pleasantly surprised! Easy to find and completely stress free start to our holiday! Staff very friendly and efficient- booked in with ease, booked our shuttle to gatwick next morning and headed off to the bar to officially start our holiday... Car was taken off pretty swiftly to the sister hotel up the road to be parked securely. Comfortable, clean rooms, fab shower and an equally fab breakfast set us up nicely for a day of travel - service was excellent! Minibus arrived on time - brilliant driver - showed us where the car was stored leaving us no worries about it (you see these things on watchdog!) and dropped us at the front door of departures in good time! Pick up at 2.30am equally as good - did not keep us hanging around! All in all a brilliant experience and will certainly be recommending them and using here again!

Room Tip: Any room is good!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Georgina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

I would stay here again if I needed an overnight for gatwick. Really good value for money. Room, weeks car parking, breakfast and two transfers for under £70. Breakfast was very good and a very helpful receptionist. My room was two flights of stairs up and there are no lifts, but the staff helped me with my luggage. Transfer was prompt. if you are looking for one nights basic accommodation I would recommend here.

  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Kathryn4050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorset
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 16 July 2014 via mobile

Stayed one night before our flight from gatwick. Room was nice and very clean. Only downside is the squeaky bunk beds! Lovely breakfast and very friendly staff. Bar is nice too! Would definitely stay here again, will recommend to friends :)

Stayed July 2014
Helpful?
Thank llsharpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

stayed for one night on flight out from Gatwick
the lodge is very close to the airport
the rooms are ok clean and basic and the meals are good
what I did notice there is stairs to all the rooms so I would not recommend this place if you have any mobility problems the double bed we had was more like a single bed
all in all a nice place to stop over and worth the money

Room Tip: check if you have mobility problems
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
405 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

We used this hotel as a Park & Stay, while we went on a 2-week holiday. Booking was very smooth. Their written directions looked good, but were slightly hard to follow on the day, however with a satnav the hotel was easy to find, and they are very close to Gatwick Airport. We dropped off the car and were whisked off to the airport with great efficiency, and the staff we met were very polite and helpful. They then move our car to their sister hotel, The Cambridge, for the 2 weeks we were away, as that had a bigger car park, and we had agreed to it. On the night of our return to the airport, we did not phone for their shuttle until we got to the bus stop (as per their instructions), but the shuttle took 25 mins to arrive (so maybe they should say phone once you get your luggage). From then on we had a superb service, although late at night the staff were still very welcoming and helpful. The hotel was cosy and comfortable - our room was nicely warm and we heard no noises at all (though we overlooked the garden and not the main road) - it also had a bar and a restaurant for evening meals, but we did not need them this stay. Our car was there waiting for us, and in the morning we had a wonderful full Ehglish breakfast with all the trimmings which was included in the price. The hotel was very competitively priced, especially as it included a cooked breakfast, though it was odd they separately charged £4 per person, each way, for the shuttle. Presumably they did not add it on to the main charge in case you chose to use yoiur own taxi. And being so near to the airport, a taxi would likely cost less than £4 each, and be quicker. But surely most people would use the hotel's shuttle? Perhaps most telling was that while we were at the hotel it had to show the "No Vacancy" sign, obviously a very popular venue so book early. We certainly plan to use them again.

Room Tip: Maybe seek a room that does not overlook the main road.
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Freddyminster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Acorn Lodge Gatwick

Property: Acorn Lodge Gatwick
Address: 79 Massetts Road | Gatwick, Horley RH6 7EB, England
Region: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 30 B&Bs / Inns in Horley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Acorn Lodge Gatwick 4*
Number of rooms: 22
Official Description (provided by the hotel):
Acorn Lodge Gatwick is a small family-run hotel that offers a high standard Gatwick accommodation and parking at affordable prices. * Only 5 minutes away from London Gatwick Airport. * 24 Hours courtesy transport from the hotel to the Gatwick Airport and from the Gatwick Airport to the hotel for the additional cost of £3 per person each way . * Restaurant and bar facilities with extensive freshly prepared menu. ... more   less 
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Also Known As:
Acorn Lodge Gatwick Hotel Horley
Acorn Lodge Gatwick Horley, Surrey

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