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“Poor service, propietor uncareing and lazy”

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The Lawn Guest House
Ranked #18 of 30 Horley B&B and Inns
Reviewed 23 March 2011

No one to serve breakfast two mornings running, proprietor had to be got out of bed to do it. Was mildly threatening when complaint made, and tried to cover the matter by being untruthful about breakfast times. They say Breakfast is served, from 7.15 and invite you to book, we did that and no one arrived to do it until about 7.40, and that was the driver who had just taken someone to the airport. One guest on Sunday had to go without anything as she had a plane to catch, and she had been recommended to stay there by a friend! A complete shambles. Room not serviced during stay. says he will greet guests on arrival, those that discovered the 'Marie Celeste 'must have been made more welcome. Just left to fend for ourselves, find keys/room. Don't believe a word that the publicity says about this place.

  • Stayed: March 2011, travelled as a couple
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5  Thank reasonableguy2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this reviewResponded 30 March 2011

Thank you for taking the time to post your review following your recent stay at The Lawn Guest House. My wife was serving you breakfast the first morning and was on time for it, the second morning i was due to serve you breakfast but had a call from a lady in another room asking for help on how to use the shower and requesting a shower cab, i was therefore a little late, i did however apologies that i was late but as you was so angry about it you wouldnt let me speak, you then asked me for a word in private and would not stop using abusive language which i then said if you carry on being rude i will have to remove you from the guest house. The room was serviced during the day as i done it myself. Being an airport BnB we often have to leave room keys for guests whilst on airport pick ups and that is why i have this system so you are not left outside in the cold waiting for me to return.
Regards
Quasim Suhail
Customer Relations

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218 - 224 of 305 reviews

Reviewed 20 March 2011

Room 9: not the best, all the necessities but lacks what the others have; comfortable beds (one of them has a slope and has a very unstable feeling), free-view television (instead there is a tiny set which receives 5 channels, brown marks on bathroom floor aswel. i find it bizarre that the same price is charged for this room that is charged for other rooms with superior facilities.

  • Stayed: March 2011, travelled with family
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2  Thank ctr071211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this reviewResponded 30 March 2011

Thank you for taking the time to post your review following your recent stay at The Lawn Guest House. I was dissappoined to learn that the mattress was not right for you. Room 9 has had new Orthopedic matresses less than a year ago, i have turned it so hopefully that will even out, i will review the mattresses in that room again next week and if need be buy a new one. Always helps to discuss the matter before posting a review on Tripadvisor though as i am unsure which mattress it is in that twin room.
I am installing new televisions in all rooms, sort of came to a bit of a squeeze with finances over the winter so had to halt on expenses, i will be buying 5 in one go for all the rest of the rooms that dont yet have the big TV's and its all in my improvement plan over this year. Please stay with us again and I will ensure you are not in Room 9.
Regards
Quasim Suhail
Customer Relations.

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Reviewed 14 March 2011

Stayed here for one night before flight.Very helpful,very clean,five minutes from terminals.As described right close to a variety of local pubs resteraunts etc.Breakfast was great.Will definately be returning next time we fly from Gatwick

  • Stayed: February 2011, travelled as a couple
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Thank Bustercaerphilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2011

We have stayed at The Lawn on a few occasions when we have been going or returning from holiday and have always been very happy with our room, breakfast and the transfer to the airport. Since our last stay The Lawn has changed hands but the standard still remains excellent!

  • Stayed: December 2010, travelled as a couple
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Thank Terri1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2010

Travelling back to Spain, from Bexhill, with my 82 year old Mother and with the weather conditions deteriorating by the minute The Lawn GH was ideally situated for Gatwick airport. We only booked the same afternoon and were lucky enough to get the last available room.We couldn't have been made more welcome if we had been staying with our own family. The room was lovely and warm and very comfortable. Breakfast was served with the seemingly unending smile from Quasim. Our taxi arrived on time and despite the lousy road conditions, delivered us to the airport with yet another smile.
All in all, a great experience and would certainly stay there again.

  • Stayed: December 2010
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1  Thank Spanishsun10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2010

The Lawn Guest House offers private transport to and from LGW, as well as a comfortable night's rest in a lovely bedroom and one of the best English breakfasts we have ever enjoyed, and all at a most reasonable price. Flying in to LGW one afternoon and out again long- haul next day on holiday, we took advantage of all these facilities, including free transport both ways.
The Lawn with its lovely secluded Guests' garden, is family-owned, and the family could not have provided us with better or friendlier service throughout.
Living overseas, we often nevertheless start our holidays from LGW, and we look forward, now we have found it, to returning to the Lawn Guest House over and over again.
Tom and Angela

  • Stayed: August 2010, travelled as a couple
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Thank TomPuertodelaCruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2010

Having stayed a this hotel 4 times it is now under new ownership. We enjoyed our stay but after booking a taxi for transfer to airport it did not turn up. After waiting 20 mins we called a local firm which came out in mins. As it arrived so did the hotel so called taxi who then procceded to argue with our new taxi driver to send him away. We stood our ground and she took another family who had been waiting 30 mins before us. This is not a registered taxi but a family member who still charge for the transfer (insured for hire ?) We recommended this hotel to our friends a month ago and the same happened to them. Recommend you leave early to go to terminal .

  • Stayed: September 2010, travelled as a couple
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1  Thank prknightdecor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this reviewResponded 4 October 2010

Thank you for taking the time to post your review following your recent stay at The Lawn Guest House. I am pleased you enjoyed your stay but I was disappointed to learn that your taxi did not turn up on time as we had booked it. I have spoken with the driver and she has confirmed to me that due to delays she faced at the airport prior to your booking delayed your pick up. The driver is normally always on time and very reliable but it was unfortunate that on this occasion she was delayed.

I can confirm that our driver is a licensed private hire driver and is insured for hire. Should you need evidence please get in touch.

I hope we will have the opportunity to welcome you back to The Lawn Guest House in the not too distant future. Kind Regards Quasim Suhail, Customer Relations.

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Additional Information about The Lawn Guest House

Address: 30 Massetts Road | Horley Gatwick, Horley RH6 7DF, England
Region: United Kingdom > England > Surrey > Horley
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
Ranked #18 of 30 B&Bs / Inns in Horley
Price Range: £49 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lawn Guest House 4*
Number of rooms: 4
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Also Known As:
The Lawn Guest House Hotel Horley
The Lawn Guest House Horley, Surrey

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