We have been staying at the Gainsborough on and off for 8 years sometimes twice a year and have watched it go downhill especially over the last 3-4 years.
Last year was the final straw, the room was dirty and smelt of damp but what made us so mad was the fact that we booked a continental breakfast as we had an early morning flight, well the coffee was cold and the water for the tea luke warm then there was No milk so cereal was out, ok we thought we'll have toast, made that (yes there was bread (but NO BUTTER!!!) I searched all the cupboards no joy. THE FRIDGE WAS FULL OF WORKMENS LUNCH BOXES so no room for anything in there not even a yoghurt!!!! I phoned the duty whoever who wasn't interested and I assume just turned over and went back to sleep.
We are now looking for another B&B in Horley as we will never go back to the gainsborough. If anyone knows of a decent one please let me know.
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- Also Known As:
- Gainsborough Hotel Horley
- Gainsborough Lodge Horley, Surrey