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“Great start to the holiday”

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Gatwick Cambridge Hotel
Ranked #8 of 11 Hotels in Horley
wombourne
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great start to the holiday”
Reviewed 25 February 2014 via mobile

Pleasant hotel, easily found. We were in the basement, but as we were only there for one night in winter, this was no problem. The restaurant was excellent, my only criticism is the t.v being on, which spoilt the atmosphere in an otherwise smart restaurant . The car was well looked after. Would stay again

Stayed February 2014, travelled as a couple
Helpful?
Thank jillieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review, 7 March 2014
Hi Jillieb-Wombourne. Thank you for taking the time to write a review on our hotel. We are pleased you felt you had a positive stay with us. We do value our customers and their opinions, endeavouring to improve on service and standard where possible. I have been looking in to have light music in the hotel and reception area, to create a better ambiance. Many guests like the TV for news updates in the morning for breakfast. However, I am looking to change the system for the evening, to again just pleasant music. If you travel with us again. Please call direct as we give a loyal discount. And indicate your room preference to us. Lynn
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1,195 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (298)
Date | Rating
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  • Italian first
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English first
Stroud, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 February 2014

We stayed here to catch an early morning flight and park our car for a week in early February 2014. We were a bit nervous on arrival to find the back car park (empty of cars) had flooded and the front was in a puddle of water but we took a chance and it couldn't have gone smoother. The room was spotless, comfortable and quiet and the transfers to and from the airport were excellent. All the staff were very friendly. We noticed some building materials near the hotel and by the time we got back from our trip the hotel had built a flood defence wall along the edge of the river. Our car was dry and undamaged and we had a trouble-free stay. I'd stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review, 25 February 2014
Dear Katherine K from Stroud. We hope you had a trouble free and swift onward journey home. Thank you very much for taking the time to write such a positive review. Indeed it is good to know from our customers when we are getting things right. We do value our guests and their opinions, and listen, endeavouring to improve on standards and service where possible. If you do travel from Gatwick again and choose us, please ring direct and we will offer you a loyalty discount. Just mention Lynn. We look forward to seeing a familiar face.
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merseyside
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 23 February 2014

Had booked 2 weeks parking, an overnight stay on our return from holiday, and the full english breakfast, couldn't fault anything.
On arrival at the hotel we parked the car, took our keys to reception and got straight on the minibus to take us to Gatwick airport.
On arriving back home we rang reception who told us that a minibus was already on it's way. By the time we reached the allotted bus stand the minibus was indeed there to take us back to the hotel.
I had already e-mailed the hotel when I originally booked to request a ground floor room as I struggle with stairs, and this request had also been met. The room was adequate for our needs, full bathroom with excellent shower, tv, tea and coffee and a very comfortable double bed.
Next morning we went for breakfast which was also excellent with very good service, after which we left for our 5 hour drive home.
Would definitely recommend and use again ourselves.

Room Tip: We had a room on the ground floor and all the other rooms on that floor were occupied, but never hea...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MerseysideSunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review, 24 February 2014
Hello MerseysideSunshine. Thank you for taking the time to write such a positive review on our Hotel, we appreciate it when our Guests feel they have had a positive stay with us and tell us we are getting things right. I hope your onward journey to home was not too taxing and you arrived safely. If you travel from Gatwick again and choose to stay with us, please call us and book direct as we offer a loyalty discount for regular customer. Just mention Lynn
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Gloucester, United Kingdom
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 February 2014

We had a comfortable night, with a very satisfactory evening meal. The transfer to and from the airport was excellent and the car was fine. As one of the cheaper options for hotel plus parking at Gatwick it served us fine. Would use again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GerryP39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GatwickCambridge, Public Relations Manager at Gatwick Cambridge Hotel, responded to this review, 24 February 2014
Hello GerryP39 from Gloucester, Thank you for taking the time to write a positive review on our Hotel. We value your comments, endeavouring to improve on standards and service where possible. If you do decide to stay with us again, book direct as we give regular customers a loyalty discount. Just mention Lynn.
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Bournemouth, United Kingdom
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 February 2014

A real bargain one nights accommodation plus 14 nights car park for just over £70. Definitely not 5 star but suited our needs and very affordable. Room was warm, clean and spacious. Parking no problem car was moved to be nearer the front of the hotel for collection which was appreciated. Transfers efficient and cheap. Will definitely be staying here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grace5204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GatwickCambridge, Public Relations Manager at Gatwick Cambridge Hotel, responded to this review, 24 February 2014
Hello Grace5204 from Bournemouth. Thank you indeed for writing such a positive view on our hotel. We do value our Guests and their opinions, endeavouring to improve on standards and service where possible. We appreciate it when customers take the time to tell us we are getting things right. If indeed you travel from Gatwick and book with us again, please book directly, as we give a loyalty discount for regular customers. phone us direct and mention you have had contact with Lynn.
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Tonbridge, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 February 2014

stayed here from 22nd jan. left our car for ten days, little did we know that where they park your cars floods, so on our return we had a car full of water, just great at about 11 pm on a wet night when you have got to drive home!!!! so a cheap night in a average 2 star hotel is still costing us money now, and guess what, despite emails no response from the cambridge, AVOID AT ALL COSTS.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oldtony1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review, 24 February 2014
Hello Oldtony1 from Tonbridge. Thank you for writing a review on our Hotel. We do value our guests and their opinions, endeavouring to improve on our service and standards where possible. It does give me a chance to explain to our guests, when we hear from them. Firstly, I have responded personally to all enquiries regarding flooding without exception. We do not or have never parked cars in an area which is susceptible to flooding. Our compound to date, has never flooded. However, the car park has been flooded, which was due to the excessive amount of precipitation in such a short period of time, which meant the river burst its banks and a surge of water swept the surrounding area. The whole of the SE and coastal areas were flooded, which I am sure you have observed in the recent news bulletins. The hotel itself was affected and staff vehicles. Our staff worked through the night to move cars and clear away water from footwells. This area has not been affected since flooding in 1958. We have since taken steps to prevent further instances and built flood barriers and re-serviced our main drainage systems. At present we have alternations being made to our car parking.
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Travellers are raving about these Horley hotels

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 February 2014 via mobile

Damaged my car and wouldn't accept liability even though they moved my car on at least 2 occasions! Cost me over £500 to get the repairs done. The room was very noisy we had a rubbish night sleep in a room that's best described as an old peoples home. Constant noise from the bar and inconsiderate people making lots of noise in the hallways all night! Do not stay here if you want a good nights sleep or if you don't want your car damaged.

Stayed November 2013, travelled as a couple
Helpful?
Thank Lee_stanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GatwickCambridge, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review, 24 February 2014
Hello Lee.Stanley. Thank you for writing a review on our Hotel and we are sorry you feel your stay with us was less than positive. We do value our guests and their opinions, endeavouring to improve on standards and service where possible. Indeed you car was put into and out of our secure compound, some 500 meters both ways. However, I can clarify that on those occasions was your vehicle was not damaged by our drivers. We have carried out renovations on all public areas of the Hotel in keeping with the classical design of the grade II listed building and are now looking to review rooms. If guests phone down or contact reception at the time, we would deal with disturbances immediately. It is important that guests respect the comfort and peace of other users of the Hotel, and respectfully ask guests to use the privacy of their own rooms.
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Additional Information about Gatwick Cambridge Hotel

Property: Gatwick Cambridge Hotel
Address: 19 Bonehurst Road, Horley RH6 8PP, England
Region: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #8 of 11 Hotels in Horley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Gatwick Cambridge Hotel 4*
Number of rooms: 69
Official Description (provided by the hotel):
The Gatwick Cambridge Hotel is a Grade II listed characteristic hotel located near Gatwick Airport, built in 1858 by Grand Prince George, with many Victorian features beautifully restored. We offer bed and breakfast facilities with on-site Gatwick Airport parking at an excellent value. The hotel offers 24-hour transfers to and from Gatwick Airport at a cost of £3.00 per person each way. The hotel hosts the highly acclaimed Kemal Restaurant, which serves the finest Continental and Mediterranean cuisine at its best. ... more   less 
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Also Known As:
Gatwick Cambridge Horley
Hotel Gatwick Cambridge
Gatwick Cambridge Hotel Horley, Surrey

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