Disastrous book in. Surly receptionist tried to charge wrong price (not recognising we had already paid deposit) and not believing deal included breakfast until confronted with written evidence. Broken steps leading to brand new annex were a death trap, especially in dark and rain. New room lacked telephone, bedside table(s) and hangers in wardrobe. No in-room information and no details about breakfast - when, where etc. However, despite all this, room was comfortable, and all other staff helpful, cheerful and willing; and breakfast (yes, we did get it) was fairly good.
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