My friend and I had booked into the Terraces Hotel for one night to break our journey from Skye to Manchester. Had read reviews and thought it couldn't be as bad as they said. After all it looked good on the photos. Guess what, it was! and worse! Thread bare stair carpet, very messy unpainted putty around window panes, cups stained, wall paper peeling, dust and muck in general and to top it all the toilet clearly hadn't been cleaned! The duty manager did manage to find us another twin room even though he had told me 'room 2' was the only available twin. Room 6 wasn't a lot better . Mouldy grouting in the shower was a real stomach turner! The Duty Manager seemed surprised when we told him we weren't staying. He asked if we would like to see another room and I assured him two was enough! He asked us what was wrong with the rooms and seemed oblivious to the fact that there were serious issues with cleanliness and presentation. We had paid £60 each through Booking.com and note that others have paid even more for this squalid accommodation. I note that in reply to reviews the manager has welcomed feedback . Empty words if nothing is done to correct the problems. I can only assume The Terraces Hotel has some sort of parallel universe , where everything is clean, well presented, and working. How else do you account for the 'brilliant' reviews. You are deluded Mr manager if you think this passes for acceptable accommodation. WE WON'T BE BACK!!
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- Also Known As:
- Terraces Hotel Stirling
- Lost Guest House Stirling, Scotland