Visited the Colessio to view as a potential wedding venue after seeing on their website that they had an open day. When we arrived there was no open day as the hotel had not opened yet!! The receptionist who greeted us had very bad English and had no idea what we were saying. I had to fill out wedding detail forms myself as she was misspelling everything we said. We were shown around the hotel by one of the wedding co-ordinators who advised she would email us over package prices later that day. The next day we had not got an email so I called to be told she was not in the office and would call me back. I got no phone call. I called again and was told they did not know when she would be back. After several more phone calls I spoke to someone who seemed to be a bit more clued up and it turned out the girl actually left!! So now I am dealing with another person (the clued up one so I thought) who said she would email me. No email was received and I had to call again. Eventually the email was sent. I was then advised to wait until the events manager is back and deal with her. I email her to call me to arrange an appointment but do not hear back. I have to call the hotel yet again to arrange the appointment. 3 emails and 2 phonecalls later we go back to the hotel. After visiting the hotel I email with several questions regarding the venue and 4 days later I got a reply but only answering 1 question!! Needless to say we gave up after this and booked our wedding somewhere else. Terrible service and communication. How do you expect people to trust you with such an important day if you cant even get this part right.
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- Also Known As:
- Hotel Colessio Stirling, Scotland