I booked afternoon tea as a celebration. Three of us arrived for our 1.30 pm booking and as we entered the open plan reception, lounge, dining room the first thing to catch our eye was a member of housekeeping hoovering. Perhaps there had been a spill that needed cleaned up. I prefer that thought as it was a bit late in the day for public area cleaning to be done.
We were checked in by the friendly restaurant staff and escorted to a table. There was confusion over menus, we were given lunch menus instead of afternoon tea, which was quickly rectified. When offered water, I asked for a jug of tap water and was asked if I would prefer still or sparkling!. I reiterated TAP water. We had a laugh with the waitress about that and she brought a bottle of rap water which was lukewarm . Another member of staff was kind enough to replace our glasses with fresh ones with ice and lemon and put a fresh bottle of water in an ice bucket.
Our afternoon teas with cocktails arrived and were perfectly acceptable . Nothing exciting but acceptable. Cocktails were tasty and our extra bottle of Prosecco was nicely chilled.
The restaurant is stunning with cream leather booths as well as tables and chairs and a fabulous mirror on the back wall.
The toilets are nicely decorated. Black, silver and cream is the theme throughout the ground floor. I was perplexed to see one bottle of hand wash beside the sinks. Not a good look for a prestigious establishment. There are empty holders for soap and hand cream dispensers behind each of the basins. There was an hot air hand dryer but no option of towelettes. There were two toilet rolls lying beside the basins but no bin to put it in if you used this to dry your hands.
In the toilet cubicle there were no hooks on the back of the door for handbags. I don't like putting my bag on a toilet floor
Overall, I found it a bit disappointing. If you are 5* you need to provide the little extras that make a 5* special.
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- Also Known As:
- Hotel Colessio Stirling, Scotland