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“The Brenachoile Restaurant - Grotty!”
Review of Brenachoile Cafe

Brenachoile Cafe
Ranked #175 of 221 Restaurants in Stirling
Cuisines: Scottish
Dining options: Reservations
Restaurant details
Dining options: Reservations
Singapore, Singapore
Level Contributor
82 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“The Brenachoile Restaurant - Grotty!”
Reviewed 15 August 2013

I am rating this "Scottish Restaurant" as terrible because it is the only Cafe / Restaurant on the Trossachs Pier and it was disgusting. When you have a captive audience as this "Cafe/Restaurant" does it should offer quality and a range of "Cafe/Restaurant" choices in a hygienic environment. This could not be classed as a "Restaurant" during the day. I can not comment on the evenings. A lazy venue not doing the best for visitors to Trossachs Pier .

In the daytime you can expect to find a standard cafe menu of sandwiches , paninis , jacket potatoes, afternoon tea etc. We were not aware of any specials until after we had ordered when we saw one! special lost on a little black board on one of the walls.

If serving a gelatinous dollop of haggis with translucent watery neeps in a jacket potato or offering cullen skink constitutes a Scottish restaurant then I have been to better Scottish restaurants in Cornwall and Yorkshire. As for the other claim of a warm welcome, don't expect waitress service or even eye contact until your food is ordered and paid for at the counter and hopefully served by a pleasant member of staff. We had one efficient if not rushed member of staff who was polite.

For the best view of the staff , stand in the car park and look up to the side of the restaurant where you will find them smoking.

When we walked in the smell of stale grease set the scene , followed by apparently blind staff , then dirty tables. After ordering the flies and the filthy sticky, floors and dusty windows and sills festooned with dead insects completely detracted from the stunning views and historic location. The venue is not as clean nor is the menu as diverse as the webpage images suggest.

Walking through the crowds on the pier I heard at least 5 different languages. I despair and cringe at the thought of the impression this eatery left our international tourists with.

The food we had was fresh. Cooked well but lacked flavour. I had to season copiously.

Save money and eat at the pier ice-cream kiosk !

Finally my husband took our child to the bathroom and walked straight out again. The pier facilities are much better and cleaner than here.

We ate there out of desperation after a 15 mile cycle round part of Loch Katrine with no venue to eat or drink on route . Had we been patient a few miles up the road we would have discovered a wonderful historical Tea Room and Restaurant called The Brig O'Turk . I highly recommend this warm professional venue with character and wonderful personal service rather than the Brenachoile Restaurant unless you just need to 'fuel up'.

The Brenachoile "Restaurant" was a bit of an embarrassment and not our best ambassador for the many treasures of Scotland!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank travelmuch_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Chipping Sodbury, United Kingdom
Level Contributor
52 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Beautiful”
Reviewed 6 August 2013 via mobile

Beautiful, beautiful, beautiful! The drive from Kinlochard was wonderful. We passed many other lakes on the way. The scenery is spectacular. The coffee shop by the lake served the best cappuccino I'd had all holiday.

    • Value
Helpful?
1 Thank ells57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stirling, United Kingdom
Level Contributor
89 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Such a pity........”
Reviewed 25 July 2013

Had lunch here before our sailing. This is the only cafe/restaurant at Loch Katrine. They have a splendid situation, overlooking docking area, we sat outside as the weather was stunning on the day we visited. We visited at approximately 1.30pm. There was a BBQ advertised, but the coals weren't even on at this time.....so perhaps it was more for 'dinner' than lunch. Food had to be ordered and paid for at the bar. There was a reasonable selection of food available, I chose a salad and my husband and daughter chose panini's. at this point I would say that the speed of service was good, the food quality was good, although felt that the salad could have been a bit more interesting! However, the level of service provided was a bit 'wanting'. When I placed our order at the bar, the gentleman was characterless, perfunctory and did not smile once. The waitress brought our food outside and bought my husband a bottle of beer with no glass, we had to ask for one! I had to ask to have our table cleaned, as there had been food spilled from previous customers and had not been automatically cleaned? Why? Inside was a lovely space had the weather been cooler, however the windows were filthy, covered in streaks and handprints. We all used the toilets downstairs before leaving......well, that was an experience! Finally found one that had a toilet seat, only to find that it was not attached, once I sat down! The whole toilet area was dirty and uncared for. There is no need for this! We were surrounded by visitors from other countries, is this the impression we really we want to give them of Scotland? is this really the best we can do? Come on guys, show a bit of pride in your work! You have a stunning place to work, show it some love!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 3scottydogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Andrews, United Kingdom
Level Contributor
28 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Positive Experience”
Reviewed 23 July 2013

Despite other recent negative reviews of this cafe/restaurant, we were happy with our experience. Service was quick and friendly and the food at lunchtime, good and fairly priced. Also, there was an excellent and extensive choice. We would definitely return.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank sendmeanowl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranbrook, United Kingdom
Level Contributor
20 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Could have been so much better - what a shame!”
Reviewed 12 June 2013

On a lovely sunny morning at this beautiful location on Loch Katrine we decided to have a coffee and scone before hiring our bikes to go for a ride around the loch. What a disappointing experience! Unlike the other places we visited on our weekend in Scotland, the staff were uninterested in serving us and they had forgotten how appealing a smile can be. Consequently, when we were served with scones with burnt black tops, plastic jam pots and foil wrapped butter our level of disappointment increased - it was just about ok, not terrible, but we wouldn't bother to go back, in the same way we felt that they really couldn't be bothered to give their customers a good impression either. This place has a captive audience of people spending up to a day at the loch, all looking to spend money on enjoying themselves, so what an opportunity has been missed in not making the food and the service a tempting focus.
Come on, guys, you can do better than this, can't you!

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Val B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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