A great location for a cafe/restaurant and it should be thriving. The reason it may be busy is because it is the only option at that end of Loch Katrine rather than the best option.
On arriving for cappuccinos and scones for myself and two family members, we were presented with an uninspiring range of cakes on display and no real indication of what was available and how it should be ordered. We, and a separate party of four were watched - no stared at - while we deliberated and tried to work out how you should order. The whole thing is not helped by a lack of available pricing and menus - they are there, but tucked away instead of the normal highly visible and available lists.
So, we eventually ordered with one of the staff at a separate area. The reason for the lack of transparency on pricing became obvious - it was not cheap or even reasonable, it was expensive! but hopes were still high for a high quality offering which would justify the set-backs so far.
The scones arrived with heavily melted butter pat and a caterer's jam sachet (stylish!). We ate the scones and no coffees were forthcoming. It must have taken close to 10 minutes to get 3 cappuccinos sorted. This was not because they were busy but because the staff clearly could not care less and customers were an inconvenience. If they made coffee as well as they chatted to each other, then it would have been worth waiting for!
My drink was spilt into the saucer, so the server placed the saucer down first. I was expecting her to go away and come back with a clean saucer and a full coffee, but no; a napkin went into the wet saucer and the cup arrived on top.
Dreadful service, dreadful attitude and a dreadful advert for Scottish value and hospitality. There are so many better places, so if you are reading this and want to go to Loch Katrine, have a trip afterwards into Callander or Aberfoyle or any nearby hotel and get value, service and hopefully a smile rather than visit this place.
I hope they improve what is a very poor set-up, but I must say I will never be back to find out!
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