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“Excellent”

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Premier Inn Stirling City Centre Hotel
Ranked #1 of 20 Hotels in Stirling
Certificate of Excellence
Reviewed 1 July 2014

They exceeded our expectations. The staff was very friendly, everything was clean and new. Corridors have doors with card locs, that grants additional security. We were pleasantly surprised with a big flat tv screen in the room and very good bathroom equipment.

  • Stayed: June 2014, travelled with family
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Thank Linas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at Premier Inn Stirling City Centre Hotel, responded to this reviewResponded 2 July 2014

We are delighted that your stay with Stirling City Centre Premier Inn met and exceed your expectations and you experienced the high level of service we endeavour to give our guests. Thank you so much for taking the time to review your stay, your feedback is important to us in our continued efforts to deliver the best service. We look forward to welcoming you back to Premier Inn in the future.

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510 - 516 of 606 reviews

Reviewed 26 June 2014

We stayed here for 4 nights recently. This is a new Premier Inn, opened in October last year. Good location, quiet but within easy walking distance of the city centre. Wardrobe a bit minimalist but the aircon was a huge improvement from the usual sweaty rom conditions of other Premier Inns we've stayed in - it really is about time Premier Inn got their act together on this! The only problem we had was that somehow the instructions on how to find them that had been sent in our confirmation email were for the other Premier Inn, which being unfamiliar with Stirling caused us much confusion as we were without a satnav!

Stayed: June 2014, travelled as a couple
Thank CSFYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at Premier Inn Stirling City Centre Hotel, responded to this reviewResponded 2 July 2014

Thank you for taking the time to review your stay with Premier Inn. We are pleased to hear that your stay was enjoyable and you found the hotel suited your travels. Our apologies for the mix up with the directions you received and this shall be investigated. Thanks once again for your feedback; this is always very important in helping us to deliver a high standard of service. We hope to welcome you back to Premier Inn in the future.

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Reviewed 21 June 2014 via mobile

For a Premier Inn hotel, this was an excellent hotel. The room was very spacious, a separate couch was provided and the bedding was comfortable and relaxing. The shower was great, and entertainment in the form of a good quality Samsung flat panel. The city centre is also a 5 min walk away. The breakfast option is handy, with a great selection. My only dislike was the lack of a mini bar in the room. Overall a very pleasant one night stay.

  • Stayed: June 2014
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2  Thank Bimal20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at Premier Inn Stirling City Centre Hotel, responded to this reviewResponded 24 June 2014

We are delighted that your stay with Stirling City Centre Premier Inn met your expectations and you experienced the high level of service we endeavour to give our guests. We are delighted to hear you enjoyed the facilities in the room. Thank you so much for taking the time to review your stay, your feedback is so important to us in our continued efforts to deliver the best service. We look forward to welcoming you back to Premier Inn I the future.

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Reviewed 20 June 2014

Lovely clean new hotel, staff very friendly,, lady on the front desk on arrival was vey helpful and had lovely nails :)
Rooms had everything you needed, large T.v and beds very comfortable and bed sheets were all perfect


  • Stayed: June 2014, travelled with family
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Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at Premier Inn Stirling City Centre Hotel, responded to this reviewResponded 24 June 2014

Thank you for taking the time to review your stay at Stirling City Centre Premier Inn. Your feedback is very important and we are thrilled that you had a comfortable stay during your holiday. We are so pleased that you found our immaculate reception staff so helpful and that the rooms were up to our high standard. Many thanks once again and we look forward to welcoming you back to Premier Inn in the future.

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Reviewed 20 June 2014

A very good Premier Inn. One of their new hotels so very modern and clean and a good location. The hotel receptionist was very friendly and helpful. However, the adjoining Beefeater had some very poor staff and customer service and was not what we would expect. We had a drink in the evening but were greeted by an experienced member of staff showing her frustration at one of the newer, young members of staff who was clearly struggling in their new job. Breakfast was frankly appalling. The hot food order is taken by a waitress shortly after we arrived. We had some cereals/fruit etc off the cold buffet whilst we waited and watched the single chef running (literally) around the theatre kitchen preparing all the breakfasts. We waited in excess of 35 minutes and when it finally arrived we had to send back one order of two soft boiled eggs which were like bullets! The quality of the breakfast when it finally arrived was no more than average and frankly no better than a hot buffet. We were thankfully not in a rush but the whole breakfast experience took over an and a quarter. We noticed other guests being similarly frustrated and there was a distinct lack of staff, organisation and urgency. My suggestion would be to introduce a hot buffet facility and spend more time training staff in the art of customer service. Of course maybe we just hit it on a bad day!

  • Stayed: June 2014, travelled with family
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1  Thank Bardo61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at Premier Inn Stirling City Centre Hotel, responded to this reviewResponded 24 June 2014

Thank you for taking the time to review your stay at our hotel. We are pleased that the team at the hotel ensured that you were looked after. We sincerely apologise that on this occasion our breakfast service did not meet your expectations. Your feedback is very much appreciated as it enables us to improve our standards. Please be assured that the issues raised will be fully investigated. Thank you once again and we hope that we can welcome you back in the future.

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Reviewed 20 June 2014

For Stirling, this is an oasis of new. The hotel is near the river and despite the location, was very quiet and central.. All rooms were clean and functional, and for Premier Inn, quality service as usual. The restaurant was great!

  • Stayed: June 2014, travelled as a couple
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Thank RoamingStu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at Premier Inn Stirling City Centre Hotel, responded to this reviewResponded 24 June 2014

Thank you for your review of Stirling City Centre Premier Inn. We are delighted that you had such an enjoyable stay and that we were able to meet the high standards that we continue to set ourselves. We are pleased that the location was ideal for your stay and that you took advantage of our Beefeater restaurant and enjoyed that also. We hope to welcome you back to Premier Inn in the near future.

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Reviewed 15 June 2014

It’s getting difficult to think of new things to say when all the Premier Inn’s I stay in are of the same high quality.

Staff were very friendly and helpful. Room was very comfortable and spotlessly clean. Breakfast was of a high standard in the neighbouring Beefeater restaurant.

Hotel is in a good location a few minutes’ walk from the railway and bus stations and with excellent views across the Forth Valley towards The National Wallace Monument from one side of the hotel and across the Old Town to the Castle from the other side.

  • Stayed: June 2014, travelled solo
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1  Thank TravellingTom78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie G, Manager at Premier Inn Stirling City Centre Hotel, responded to this reviewResponded 19 June 2014

Thank you for your review. We were delighted to hear such lovely comments regarding Stirling City Centre Premier Inn. Our main objective is to provide a high level of service and we are pleased to hear we achieved this. We have been blessed with excellent staff and a great location. It is also very pleasing to hear that you enjoyed our Beefeater restaurant. Many thanks once again for taking the time to review your stay and we look forward to welcoming you back to Premier Inn in the future.

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Additional Information about Premier Inn Stirling City Centre Hotel

Address: Premier Inn Forthside Way, Stirling FK8 1QZ, Scotland
Region: United Kingdom > Scotland > Stirling > Stirling
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 20 Hotels in Stirling
Price Range: £43 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Stirling City Centre Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
In the heart of the city just a short walk from the Forthbank Stadium and the historic Stirling Castle ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Stirling City Centre Hotel Scotland

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